HashKey Global Support Center
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About Us
HashKey Global is a licensed digital asset exchange with Bermuda's Class F license
Account Issue
Learn about Account Management and related issues at HashKey Global
KYC
Learn about KYC requirements and related issues at HashKey Global
Trading Rules
Learn about Trading Rules and related issues at HashKey Global
New Listings
Discover the latest crypto listings on HashKey Global
Deposit
Learn about Deposit requirements and related issues at HashKey Global
Explore All Topics
Explore our organized topics, offering complete answers to all your questions.
KYC
- Why does the login prompt say, "This user type cannot log in"?
- What should I do if my computer cannot perform facial recognition?
- What should entity (corporate/institution) clients pay attention to when submitting identity verification documents?
- How do entity (corporate/institution) clients apply for identity verification?
- "One-Card Pass" Express Account Opening
- KYC Tips for POI and POA
- Important notes for submitting proof of residence documents
- Important notes for submitting proof of residence documents
- Why is my country/region not listed?
- Is there an age restriction for identity verification?
- HashKey Global 101: Your Step-by-Step Guide to Registration and KYC Verification
- What is identity verification, and why is it necessary?
New Listings
- New Listing: JUST (JST) - Deposit or Trade JST to Earn from 20,000 USDT Prize Pool. Enjoy 0 Trading Fees!
- HashKey Global Lists MANTRA (OM) Perpetual Futures, Trade with 0 fees.
- HashKey Global Will List Kaito (KAITO) Perpetual Futures. Trade with 0 fees.
- HashKey Global Will List Story (IP) Perpetual Futures. Trade with 0 fees.
- HashKey Global Lists Solayer (LAYER) Perpetual Futures, Trade with 0 fees.
- HashKey Global Will List Berachain (BERA) Perpetual Futures. Trade with 0 fees.
- New Listing: APENFT (NFT) - Deposit or Trade NFT to Earn from 20,000 USDT Prize Pool. Enjoy 0 Trading Fees!
- New Listing: BugsCoin (BGSC) - Deposit BGSC to Earn 100% BGSC Bonus, First Come, First Served!
- New Listing: BitTorrent (BTT) - Trade to Earn from 20,000 USDT Prize Pool!
- New Listing: XRP (XRP) - Deposit or Trade XRP to Earn from 10,000 HSK Prize Pool. Enjoy 0 Trading Fees!
- New Listing: BNB (BNB) - Deposit or Trade BNB to Earn from 10,000 HSK Prize Pool. Enjoy 0 Trading Fees!
- New Listing: Delysium(AGI) - Deposit or Trade AGI to Earn from 60,000 USDT Prize Pool! Enjoy 0 Trading Fees!
- HashKey Global Completes Integration of Ethereum (ETH) on Base, Deposits and Withdrawals Now Open
- Deposit and Withdrawal Services of Polygon (POL) Temporarily Closed
- HashKey Global X BNB Chain Gasless Carnival: Enjoy Zero Withdrawal Fee for USDT on BNB Chain
- Deposit and Withdrawal Services of Kroma (KRO) Temporarily Closed
- HashKey Global Completes Integration of Tether (USDT) on HashKey Chain, Deposits and Withdrawals Now Open
- Deposit and Withdrawal Services of Merlin Chain (MERL) Temporarily Closed
- HashKey Global to delist Meson Network(MSN)
- HashKey Global Will Delist the FTMUSDT Perpetual Futures
Deposit
- My personal wallet/ third-party exchange indicated that the withdrawal was successful, but my account has not been credited yet. What should I do?
- How do I deposit funds from my personal wallet to HashKey Global?
- How to whitelist deposit address and withdrawal address at one go (Personal Wallet)
- How to whitelist deposit address and withdrawal address at one go (Personal Wallet) APP version
- MetaMask Operation Guidelines
- How do I verify deposits from third-party exchanges?
- Currently, what are the third-party exchanges that HashKey Global accepts deposits from?
- How do I withdraw digital assets from a third-party exchange to HashKey Global?
- Step-by-Step Guide: How to Deposit UXLINK to HashKey Global
- Step-by-Step Guide: Join HashKey Global's XR Deposit Event & Win 100 USDT!
Withdrawal
- What is Cold to Hot Transfer?
- What to do if withdrawal service is suspended?
- What to do if withdrawal to the wrong address?
- Why haven't I received my digital assets after withdrawing from HashKey Global to a third-party exchange?
- 【Video】HSK-ERC20 Sign Message-Withdrawal Guide
- 【Video】HSK- Hashkey Chain Sign Message-Withdrawal Guide
- What is the specified amount deposit？
- What is the whitelist for withdrawal?
- How do I withdraw digital assets from HashKey Global to my personal wallet?
- Which exchanges do we currently support withdrawals to?
- How do I withdraw digital assets from HashKey Global to a third-party exchange？
Referral&rebates
- Referral Pro New Feature: Share Your Rebates with Your Invitees
- Licensed HashKey Global launches futures trading, with Futures Trading Campaign and 100% Invitation Rebate
- Referral Plus Program ,Enjoy Listing Airdrops & Exclusive HSK Rewards
- Join Referral Pro Program, Enjoy enhanced commission rewards!
- Sign up for VIP Plus Campaign, earn 30% extra yield from Launchpool
- HashKey Global Referral program undertaking terms
- Referral Plus Program Additional Terms
- Invite Friends to Earn Futures Trial Funds
Platform events
- Announcement on Using HSK for Trading Fee Deduction
- HSK Airdrop Distribution Notice
- FAQs - Zero Fees for Futures Trading Event
- Latest Update: CATI Trading Issue and Compensation Plan
- HashKey Global Listing Application Is Now Open
- HashKey Global 1 Million User Registration Sprint! Join & Share 20,000 HSK!
- Initial Listing: Berachain (BERA)-Share Exclusive 2,000 BERA Prize Pool! Enjoy 0 Trading Fees!
- Zero Fee Plus Campaign is Here! Enjoy Zero Fees for Spot and Futures Trading
- Market Maker Trading Campaign: Win Rewards Worth 50,000 U !
- Market Maker Trading Campaign: Win HSK Rewards Worth 150,000 U !
- Market Maker Trading Campaign: Win 40,000 HSK!
- How to Get 100% CATI Airdrop Bonus with HashKey Global
- Airdrop
- Only 4 Steps to Claim your Catizen x HashKey Global Meowdrop
- SONIC Deposit Rewards — 100% SONIC Bonus Successfully Credited
- SOON Airdrop and 100% SOON Bonus Successfully Credited
- Pre-Deposit Campaign: TON Station (SOON) - Deposit SOON to Earn 100% SOON Bonus, First Come, First Served!
- Sonic X HashKey Global Blast Drop: Complete KYC & Trade to Earn from 100,000 HSK and 500,000 SONIC RINGS!
- DuckChain X HashKey Global HSK Splash: Claim Your Exclusive 300,000 HSK Airdrop!
- SideKick X HashKey Global HSK Splash: Claim Your Exclusive 200,000 HSK Airdrops!
- Introducing 23rd HashKey Launchpool: Arweave (AR) - Lock HSK & AR to Earn from 15,000 AR Prize Pool!
- Introducing 22nd HashKey Launchpool: KuCoin Token (KCS) - Lock HSK & KCS to Earn from 7,000 KCS Prize Pool!
- Introducing 21st HashKey Launchpool: Game7 (G7) - Lock HSK & G7 to Earn from 11,600,000 G7 Prize Pool!
- Introducing 20th HashKey Launchpool: OverProtocol (OVER) - Hold Futures or Lock OVER to Earn from 1,160,000 OVER Prize Pool!
- Introducing 19th HashKey Launchpool: Hunt Town (HUNT) - Lock HSK & HUNT to Earn from 740,000 HUNT Prize Pool!
- Introducing 18th HashKey Launchpool: SuperWalk (GRND) - Lock HSK & GRND to Earn from 3,300,000 GRND Prize Pool!
- Your Step-by-Step Guide to Join HashKey HSK Mega Launchpool
- Launch pool FAQ
Trading rules
- Understanding the Additional Risks of Low-Market-Cap Digital Asset Perpetual Futures
- Essential Tips for Avoiding Mistakes in Crypto Derivatives Trading
- How to Prevent Liquidation of Perpetual Futures Positions?
- What are Perpetual Futures?
- Fee calculation method
- Funding Rate Overview
- Forced Liquidation Process (USDT Perpetual Futures)
- How to Reduce Forced Liquidation Risk
- Auto-Deleveraging (ADL) Rules
- Profit and Loss Calculation in USDT Margin Accounts
- Why Was the Position Liquidated Despite Setting a Stop Loss?
- Why did my limit order execute immediately?
- Take Profit and Stop Loss Rules
- HashKey 101: Understanding Margin Modes: Isolated vs. Cross Margin
- HashKey Futures Trading 101: Your Step-by-Step Guide to Futures Trading
- Perpetual Futures Overview
- Cross Margin and Isolated Margin Mode:
- What is Position Margin?
- Perpetual Futures: What are Makers and Takers?
- How to start spot trading in HashKey Global?
- HashKey Global Spot Trading Rules
Announcement
- Adjustment of VIP Rate
- Limited-Time Offer: Deposit 500U and Get 50U！
- HSK Holders Exclusive VIP Program
- HashKey Global 0 Fee Plus Event Update
- Adjustment of VIP Rate
- Announcement on the Update of the Invite Friends Event
- HashKey Global Lists Walrus (WAL) Perpetual Futures.
- Initial Listing: Particle Network (PARTI) - Deposit PARTI to Earn 100% PARTI Bonus, First Come, First Served!
- New Listing: siren (SIREN) - Deposit SIREN to Earn 100% SIREN Bonus, First Come, First Served!
- HashKey Global Lists Mubarak (MUBARAK) Perpetual Futures.
- New Listing: PancakeSwap (CAKE) - Deposit or Trade CAKE to Earn from 10,000 HSK Prize Pool
- HashKey Global Lists PancakeSwap (CAKE) Perpetual Futures.
- HashKey Global Will Support the BNB Smart Chain (BEP20) Network Upgrade
- HashKey Global has newly-integrated with 3 exchanges that support same-name deposits and withdrawals
- Initial Listing: KiloEx (KILO) - Deposit or Trade to share 110,000 KILO Prize Pool!
- New Listing: Solayer (LAYER) - Deposit or Trade LAYER to Earn from 10,000 HSK Prize Pool
HashKey Academy
HashKey Academy Course 1
#1: What is Tokenisation?
HashKey Academy Course 2
#2: Why Tokenise?
HashKey Academy Course 3
#3: What can be Tokenised?
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Frequently asked questions
Find quick answers to common questions about account setup, troubleshooting, platform features, and more.
How can I contact support?
Reach us 24/7 via live chat or email at support@hashkeyglobal.com.
What should I do if I have trouble signing up or verifying my account?
Double-check your details, and if the issue persists, contact support.
Are there fees for withdrawals?
Yes, fees depend on the withdrawal method. Check our "Fees" section for details.
Need More Help?
Reach out to us directly for personalized support and quick solutions.