Important notes for submitting identity verification documents? – HashKey Global

HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the proof documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:
- Basic requirement:
- Must include your clear, complete name, current residential address (cannot be a commercial address) and the issuance date of the document.
- Your name must match exactly with the name on your identification documents.
- The issue date of the proof of residence should be included and dated within the last 3 months.
- Original or certified true copy of the address proof, or image of the address proof original document.
- The issuing institution's information should be clearly visible, such as government agencies or utility providers.
- File format:
- Supports uploading files in PDF, JPG, JPEG, PNG formats, up to 5 files, with each file not exceeding 5M, and the content clearly visible.
- File upload:
- The file should be an original photo (static image) or scan (not a screenshot or photo uploaded from social networks);
- If both sides of the file contain data, photos of both sides should be uploaded;
- Ensure the information in the file is readable, including the applicant's full name, home address, and document issuance date (if any) should be present and readable;
- All corners of the file should be visible, without scratches, stains, or tears, no foreign objects or graphical elements, no software editing or conversion to PDF has been used.
- All files cannot be submitted in the form of screenshots.
- Supported document types:
-Utility bills (water, electricity, gas, landline telephone, home broadband, cable TV monthly statements etc.)
- Bank/credit card statements
- Government tax bills, official documents issued by government agencies;

Note: The acceptable address proof will be changed from time to time. Whether to accept the address proves that it depends on our final decision.
- Unsupported document types:
- Screenshots, Passport, Geographical photographs, Pension statements, insurance policies, mobile phone bills, medical bills, shopping receipts, insurance claims,Post Office box(P.O. box) or C/O address.
- Unsupported countries/regions:
- Please make sure your resident address does not fall in our unsupported countries where HashKey Global does not provide products and services (please refer to: Why is my country/region not listed?)

Overseas Document Guidelines (for Mainland Chinese Customers Only)

If I am a Mainland Chinese citizen holding a Chinese passport and residing abroad (Only in countries supported by Hashkey International,click to view unsupported countries.), am I eligible to submit KYC?

If you possess a Chinese passport and hold long-term residence permit or visas for residing abroad, you can proceed with KYC by first uploading your Chinese passport as the primary document. Subsequently, you can upload your overseas document. (Note: Mainland Chinese users must possess both a Chinese passport and an overseas document to proceed with KYC.)

When uploading overseas documents, please make sure to select the correct type. Overseas documents are divided into two types: residence permit and overseas ID cards. The system will automatically request you to upload single or double-sided materials based on your selection. Choosing incorrectly may result in the double-sided documents being treated as single-sided, which could lead to KYC authentication being rejected.

1. Residence permit

Generally, visas are usually single-sided (except for Singapore work permits, which require double-sided). Also, please note that tourist visas and one-time documents are not accepted. Accepted visa types include work permits, study visas, and long-term residency permits.

2. Overseas ID Cards

Overseas identity cards are usually double-sided, with some countries possibly having exceptions, but the system will provide prompts.

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