HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the proof documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:
Basic requirement:
- Must include your clear, complete name, current residential address (cannot be a commercial address) and the issuance date of the document.
- Your name must match exactly with the name on your identification documents.
- The issue date of the proof of residence should be included and dated within the last 3 months.
- Original or certified true copy of the address proof, or image of the address proof original document.
- The issuing institution's information should be clearly visible, such as government agencies or utility providers.
File format:
- Supports uploading files in PDF, JPG, JPEG, PNG formats, up to 5 files, with each file not exceeding 5M, and the content clearly visible.
File upload:
- The file should be an original photo (static image) or scan (not a screenshot or photo uploaded from social networks);
- If both sides of the file contain data, photos of both sides should be uploaded;
- Ensure the information in the file is readable, including the applicant's full name, home address, and document issuance date (if any) should be present and readable;
- All corners of the file should be visible, without scratches, stains, or tears, no foreign objects or graphical elements, no software editing or conversion to PDF has been used.
- All files cannot be submitted in the form of screenshots.
Supported document types:
- Utility bills (water, electricity, gas, landline telephone, home broadband, cable TV monthly statements etc.)
- Bank/credit card statements
- Government tax bills, official documents issued by government agencies;
- Insurance statement.
- Mobile phone bills.
Note: The acceptable address proof will be changed from time to time. Whether to accept the address proves that it depends on our final decision.
Unsupported document types:
- Screenshots, Passport, Geographical photographs, Receipts, Post Office box(P.O. box) or C/O address，Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc.).
Unsupported countries/regions:
- Please make sure your resident address does not fall in our unsupported countries where HashKey Global does not provide products and services (please refer to: Why is my country/region not listed?)
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