FAQ

Account Security

• What is the anti-phishing code and how to set it?
• HashKey Official Channel Verification Guidelines

Spot trading

• How to start spot trading in HashKey Global?

Glossary

• Double Spend
• Airdrop
• Gas Price
• Hard Fork
• 51% Attack

2FA

• How should I set up my password to make it more secure?
• What is 2FA and why do I need to enable 2FA?
• How to reset the login password?
• How to set up 2FA( 2factor authentication)
• How to login to account if access 2FA verifications is lost?
• How to cancel your account？

Launchpool

• Launch pool FAQ

Digital Assets Deposit & Withdrawal

• HashKey 101: Your Step-by-Step Guide to Hedging
• Step-by-Step Guide: How to Deposit UXLINK to HashKey Global
• Step-by-Step Guide: Join HashKey Global's XR Deposit Event & Win 100 USDT!
• MetaMask Operation Guidelines
• Why do I need to deposit the specified amount
• How to use your personal wallet to perform sign message?

See all 18 articles

Identity Verification

• "One-Card Pass" Express Account Opening
• What should entity (corporate/institution) clients pay attention to when submitting identity verification documents?
• How do entity (corporate/institution) clients apply for identity verification?
• Important notes for submitting proof of residence documents
• What should I do if my computer cannot perform facial recognition?
• Important notes for submitting identity verification documents?

See all 9 articles