FAQ

Risk and Fraud

• Private key storage of personal wallets
• How to Report Scams to HashKey
• How to Avoid SMS Spoofing
• How to Avoid Phone-based attacks
• How to Identify URL Spoof Phishing
• How to Identify phishing emails

See all 9 articles

Account Security

• What is the anti-phishing code and how to set it?
• HashKey Official Channel Verification Guidelines

Spot trading

• Types of Orders in Spot Trading
• How to start spot trading in HashKey Global?

Glossary

• Double Spend
• Airdrop
• Gas Price
• Hard Fork
• 51% Attack

2FA

• How should I set up my password to make it more secure?
• What is 2FA and why do I need to enable 2FA?
• How to reset the login password?
• How to set up 2FA( 2factor authentication)
• How to login to account if access 2FA verifications is lost?
• How to cancel your account？

Launchpool

• Launch pool FAQ

Digital Assets Deposit & Withdrawal

• HashKey 101: Your Step-by-Step Guide to Hedging
• Step-by-Step Guide: How to Deposit UXLINK to HashKey Global
• Step-by-Step Guide: Join HashKey Global's XR Deposit Event & Win 100 USDT!
• MetaMask Operation Guidelines
• Why do I need to deposit the specified amount
• How to use your personal wallet to perform sign message?

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Identity Verification

• How to update KYC information?
• "One-Card Pass" Express Account Opening
• What should entity (corporate/institution) clients pay attention to when submitting identity verification documents?
• How do entity (corporate/institution) clients apply for identity verification?
• Important notes for submitting proof of residence documents
• What should I do if my computer cannot perform facial recognition?

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