FAQ

Risk and Fraud

• Private key storage of personal wallets
• How to Report Scams to HashKey
• How to Avoid SMS Spoofing
• How to Avoid Phone-based attacks
• How to Identify URL Spoof Phishing
• How to Identify phishing emails

See all 9 articles

Account Security

• What is the anti-phishing code and how to set it?
• HashKey Official Channel Verification Guidelines

Spot trading

• Types of Orders in Spot Trading
• How to start spot trading in HashKey Global?

Glossary

• Double Spend
• Airdrop
• Gas Price
• Hard Fork
• 51% Attack

2FA

• How should I set up my password to make it more secure?
• What is 2FA and why do I need to enable 2FA?
• How to reset the login password?
• How to set up 2FA( 2factor authentication)
• How to login to account if access 2FA verifications is lost?
• How to cancel your account？

Launchpool

• Your Step-by-Step Guide to Join HashKey HSK Mega Launchpool
• Launch pool FAQ

Digital Assets Deposit & Withdrawal

• 【Video】HSK-ERC20 Sign Message-Withdrawal Guide
• 【Video】HSK- Hashkey Chain Sign Message-Withdrawal Guide
• Why did I fail to withdraw digital assets from HashKey Global to other exchanges? How can I solve it quickly?
• How to whitelist deposit address and withdrawal address at one go (Personal Wallet)
• How to whitelist deposit address and withdrawal address at one go (Personal Wallet) APP version
• HashKey 101: Your Step-by-Step Guide to Hedging

See all 23 articles

Identity Verification

• HashKey Global 101: Your Step-by-Step Guide to Registration and KYC Verification
• KYC Tips for POI and POA
• How to update KYC information?
• "One-Card Pass" Express Account Opening
• What should entity (corporate/institution) clients pay attention to when submitting identity verification documents?
• How do entity (corporate/institution) clients apply for identity verification?

See all 12 articles