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HashKey Global Team

Private key storage of personal wallets
HashKey will never ask you for your personal wallet private key on any channel. It is suggested to store the key in the preference of your App, Hardware wallet , secure USB or cold storage. Password managers, splitting the key into 'n' parts and required a minimum 'm' part by using Shamir's Serect Sharing approach to restruct the key might be approach to secure your wallet private key.
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HashKey Global Team

How to Report Scams to HashKey
  • Click https://support.hashkey.com/hc/en-gb/requests/new to report scam to HashKey
  • Call your Sales Manager / Account Manager from Customer Service Team for reporting
If you are victim of phishing attacks, please change the password immediately and contact HashKey customer service team. If necessary, call your local police authority for recordal.
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HashKey Global Team

What is Phishing (Email, Website, SMS, Phone)
Phishing is one of the common cyber attacks where the attackers attempt to obtain Personal Identification
Information (PII) such as Name, Address, Sensitive information such as username, password, credit card
information by spoofing as another entity or individual via different electronic communication tools.
Phishing can be done via email, website, SMS or phone call. Here are characteristics of phishing and tips to identify
whether it is phishing attack.
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HashKey Global Team

What is the anti-phishing code and how to set it?
Anti-phishing code is a security feature often used by exchanges, to add an extra layer of security to prevent exposure through phishing emails. Once you set the anti-phishing code, all emails sent by HashKey Global will always contain the anti-phishing code you set, so you can identify whether the emails you receive are from the original / official HashKey Global or a phishing scammer.
Anti-phishing code setup process: Log in to your account - [Security Settings] - [Advanced Settings] - [Anti-Phishing Code].
 

 

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HashKey Global Team

HashKey Official Channel Verification Guidelines

HashKey Official Channel Verification Guidelines

  1. What is HashKey Official Channel Verification

To protect yourself from fraud, you can use this page to verify the authenticity of HashKey channels. Our channel administrators will never direct-message you. They’ll also not, in any event, ask for your personal, financial, or account information, including but not limited to your credit card details, phone number, identification card, or passport details, or ask you to transfer your assets (cash, digital, or otherwise) to them or any third party.

2.How to use the channel to verify the authenticity of HashKey channels on HashKey website.

2.1 The Official Channel Verification can be found at the bottom of HashKey website. You can also direct to the Official Channel Verification page with this link: https://global.hashkey.com/en-US/official-verification
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2.2 Select the channels that you wanted to verify, then enter the URL and click "Verify".
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2.3 If the channel is HashKey official channel, the result will show it is the official HashKey channel as below.
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2.4 If the channel is not HashKey official channel, the result will show it is not the official HashKey channel as below.
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  1. How to use the channel to verify the authenticity of HashKey channels on HashKey App.

3.1 Click the profile icon on the top left of HashKey App Home page.
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3.2 Go to “HashKey Official Channel Verification”.
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3.3 Select the channel and enter the URL and click "Verify".
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3.4 If the channel is HashKey official channel, the result will show it is the official HashKey channel as below.
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3.5 If the channel is not HashKey official channel, the result will show it is not the official HashKey channel as below.
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Modify Account Information

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HashKey Global Team

How to update KYC information?

1. Supporting countries

For the time being, the KYC information update function is only accessible for certain countries such as: Japan, Korea,Vietnam. We will gradually support more countries for this feature. Please stay tuned.
 

2.Applied use scenarios

  1. Wrong KYC informaiton

If you find out that the information of yours is not matching up with the KYC documents you submitted, such as name or date of birth, you can use this feature to update the corresponding information.

  1. Deposit/withdrawal verification failure

image (38).png

 

According to regulatory requirements, when depositing funds from other exchanges to HashKey Global, or withdrawing from HashKey Global to other exchanges, it is necessary to verify that the user information (name, date of birth) matches between the two exchanges. Due to language differences across countries, names may have both local and English versions (such as in Japan and Korea). A common cause of deposit or withdrawal verification failure is that the name you have on HashKey Global is in a different language than the one on the other exchange. You can use this feature to resolve the issue. Once updated, we will compare the multiple versions of your name with the other exchange, and if there is a match in any language, deposits and withdrawals will go through.
 
Scenario
If your name in another exchange is in English
If your name in another exchange is in your native language
Operation
You can select and update your English name on HashKey Global KYC page
You can select and update your native language name on Hashkey Global KYC page
Document required
Passport
ID card
 

image (39).pngimage (40).png

 image (41).pngimage (42).png

 

3.Reminder

Please take note that each person has up to 3 limits within a year to use the feature to update KYC information.

 

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Delete Account

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HashKey Global Team

How to cancel your account？

APP version account cancellation guide

1. After logging into HashKey Global Exchange, click on the menu in the upper left corner, click on [Preferences], and then click on [Account cancellation]. 

 
 
2. Select the reason for cancelling the account and confirm.


Web version account cancellation guide


1. After logging into HashKey Global Exchange, click on the menu in the upper left corner, click on [Security Settings], and then click on [Delete].

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