KYC

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Common Issues and Solutions

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HashKey Global Team

Why does the login prompt say, "This user type cannot log in"?

The login restrictions for different user types on the app and web platforms are as follows:

User Type
App Login 

Web Login
Individual 
✔
✔
Enterprise

Can log in after completing KYC
✔
Authorized Trader 
 X
✔
Institution
Can log in after completing KYC
✔
Individual MM (Market Maker - Individual) 
 X
✔
Enterprise MM (Market Maker - Enterprise) 
 X
✔
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HashKey Global Team

What should I do if my computer cannot perform facial recognition?
There are several common reasons for facial recognition failure. You can try troubleshooting each of the following steps. If the problem persists, you can contact our customer service team at support@global-cs.hashkey.com for assistance.
- Your browser version may be outdated. You need to upgrade to the latest version, and we recommend using the Chrome browser.
- The camera permission on your computer may be restricted. You need to go to "Settings" - "Privacy" - "Camera" and grant browser access to the camera.
- Unstable network connection. We suggest switching networks and attempting several times.
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Material Submission Guidelines

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HashKey Global Team

What should entity (corporate/institution) clients pay attention to when submitting identity verification documents?

Documents must be in the following formats: .jpg, .jpeg, .png, .pdf.

   If your documents are not in English, please submit both the original and the English translation version. The translation version must be notarized by lawyers or legal translators.

   Documents should be certified as true copies by professionals (e.g., lawyers, accountants, company secretaries, notaries) or public officials, and must be in English (or provided with an official English translation).

   HashKey reserves the right to request more information or clarification of the information provided and has the right to refuse applications that are incomplete or do not include the required proof documents.

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Business Verification Process

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HashKey Global Team

How do entity (corporate/institution) clients apply for identity verification?

Please contact us at global-vip@hashkey.com to assist you with opening an account. Thank you for your understanding and support.

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Identity Verification Acceleration

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HashKey Global Team

"One-Card Pass" Express Account Opening
HashKey Global has been committed to continuously improving onboarding experience. At present, we have implemented a "One-Card Pass" Express account opening process for specific ID cards in the following countries/regions.
If the address on your valid ID card remains effective, you will not need to upload additional address proof to open an account in Hashkey Global.
Please refer to the table below for the supported countries/regions and their corresponding ID card types which are eligible for our "One-Card Pass" Express account opening:
 
NO
Country / Region
Type of ID Card
Local ID Card Name
Sample
1
South Korea
ID card
 
- 주민등록증
(The seventh digit of the ID number must be 9/0/1/2/3/4)
 
image (14).png
2
Taiwan
ID card
-中華民國國民身份證
 
image (13).png
3
Indonesia
ID card
- PROVINSI JAWA BARAT KABUPATEN BOGOR
 
image (16).png
 
4
Vietnam
 
ID card
 
- CĂN CƯỚC CÔNG DÂN
 
 
image (17).pngimage (18).png
5
Argentina
ID card
- Documento Nacional de Identidad/DNI Card
 
image (8).pngimage (9).pngimage (10).png
6
 
France
ID card
- CARTE NATIONALE D'IDENTITE / IDENTITY CARD
 
image (21).pngimage (22).png
7
 
Thailand
ID card
- Thai National ID Card

(The first digit of the ID number must be 1/2/3/4/5)
Q9N7bI3Sdocs4Cxf0U1lVgYWgQb.png
8
Japan
ID Card 
 - My number card
(only those issued to Japanese nationals)
img_v3_02c9_23146b3e-329d-45d7-96b5-bd71e9670dhu.jpg
9
Italy
ID Card
 - CARTA DI IDENTITA / IDENTITY CARD
e7075991-f1d0-4184-a22e-340cfa3d402c.png
10
Malaysia
ID Card
 - Kad Pengenalan MyKad
image (14).png
11
Mexico
ID Card
- INSTITUTO NACIONAL ELECTORAL CREDENCIAL PARA VOTAR
- MATRICULA CONSULAR - CONSULAR ID CARD
844969de-b388-4d8c-b760-d380eea57b97.png9d3b52ce-8fe9-46cd-9547-80242960a972.pngdcfef668-0d93-4ef0-8dd4-ab88d39ff811.png
12
Spain
ID Card
- DOCUMENTO NACIONAL DE IDENTIDAD
4ecfc22c-b83b-42e9-925e-51b38cb6ae5b.png746e7709-d291-4edb-a9d7-d0e9f7cbeea0.png
13
Philippines
ID Card
- Postal Identity Card
- Philippine Identification Card (Place of Birth has to be in the Philippines)
img_v3_02cq_2d872e53-7752-49b8-bd5e-2c1b5becfehu.jpgimg_v3_02cp_b86214d6-0dad-4509-87bb-b34390b067hu.jpg
14
Morocco
ID Card
- Carte Nationale D’identite
image (11).png61271521-3c40-4e6d-8f96-6bcdfa1bde02.jpeg
15
Romania
ID Card
- Carte de identitate
image (12).png
16
Germany
ID Card
- IDENTITY CARD / CARTE D'IDENTITE
img_v3_02d5_915e06d6-ab14-4d1b-a19e-b78e5f4326hu.jpgimg_v3_02d5_c5aae582-69a5-4040-b76c-c6a23ecfaahu.jpg
17
Czech Republic
ID Card
 

- IDENTITY CARD / OBČANSKÝ PRÚKAZ

 
 
image (8).pngimage (6).pngimage (7).png
18
 
Slovakia
ID Card

- IDENTITY CARD / OBČIANSKY PREUKAZ

 
 
image (10).pngimage (9).png
19
Slovenia
ID Card

- IDENTITY CARD / Osebna izkaznica

 
image (11).pngimage (12).png
 

【Please note】
The"One-Card Pass" Express account opening is currently limited to the countries/regions and ID card types listed above. We will strive to expand the scope of support while meeting regulatory compliance requirements. The latest update will be listed here.

If your ID card does not fall under the above range, please also submit a valid passport / our supported ID card and provide proof of address valid within 3 months from the date of issuance (the original document containing your full name and complete address issued by an official agency, such as water/electricity/coal/tax/bank bills, etc., for details, please refer to the precautions link: What should I pay attention to when submitting proof of residence documents) when submitting proof of address documents). Please ensure your materials are in order and meet the requirements. We will endeavour to provide a frictionless onboarding experience.
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Submission Requirements

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HashKey Global Team

KYC Tips for POI and POA

KYC Tips for Dutch Users

  1. Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
11.png
ID card
22.png33.png
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
Supported document examples
No.
 
Type
 
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png
 
  1.  
 
Electric bill
 
2.png3.png
  1.  
Mobile phone bills
（Name structure: first name + last name
There can be more than one name,
For formal written purposes only.
One is commonly used, and the rest is only for formal occasions
Therefore, if there are multiple customer names, it is possible to use only the first name）
4.png
 
  1.  
Government documents
5.png
 
  1.  
Mobile bill
6.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
  1.  
Receipt
2.png
 
  1.  
Others
3.png1.png
 

KYC Tips for Egyptian Users

 1. Proof of Identity

Supported document types
Passport
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
2.png
Notice
  1. Driving licenses and ID cards are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

     

    1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
2.png1.png
  1.  
 
Water bill
 
3.png
  1.  
Electric bill
4.png
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png3.png2.png
 
  1.  
Electronic invoice
 
1.png
 

KYC Tips for Moroccan Users

  1. Proof of Identity

Supported document types
Passport
ID card（One-Card Pass Only support Carte Nationale d’Identite）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
55.png
ID card（Only support Carte Nationale d’Identite）
66.PNG77.png
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
daf60dc9-ca6b-49c9-9212-fc1a06d2048e.png1.png3.png
  1.  
 
Electric bill
 
4.png
 
  1.  
Others
5.png6.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Invoice
1.png
 
  1.  
Postal Receipt
2.png
 
  1.  
Without address
3.png
 
  1.  
Order
4.png
 

KYC Tips for United Arab Emirates Users

  1. Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
ee.png
ID card (front and back side)
aa.png
Old version
bb.png

New version

Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png6e4b44c2-fc32-41d1-ba0e-86d3129de023.png3.png
 
  1.  
 
Electric bill
 
4.png
 
  1.  
Tax invoice
5.png
 
  1.  
Mobile bill
6.png
 
  1.  
others
7.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
 
 
2.png
 
  1.  
Consumption bills
3.png
 

 KYC Tips for Brazilian Users

  1. Proof of Identity

Supported document types
Passport
ID card（Only support CARTEIRA DE IDENTIDADE, RG）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
56.png57.png58.png
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png2.png3.png
  1.  
 
Electric bill
 
4.png5.png6.png7.png8.png
  1.  
Mobile phone bills
10.png9.png11.png12.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
  1.  
Envelope
2.png
  1.  
DANFE (Electronic invoice)
3.png
  1.  
Postal Receipt
4.png
 

KYC Tips for Ukrainian Users

1、Proof of Identity

Supported document types
Passport
 
Notice：
Hashkey Global does not offer products and services in the following jurisdictions :
Five regions of Ukraine : Crimea, Donetsk, Kherson, Luhansk, Zaporoxi
Remarks: There is no restriction on birthplace in the above regions Why-is-my-country-region-not-listed
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
66.PNG
Unsupported document types
Driving license
Residence permit
ID card
Unsupported Document Example（For reference only）：
9.png6.png7.PNG8.png

2、Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
  1.  
 
Bank Statement
 
 
1.png2.png
 
  1.  
 
Electric bill
 
3.png
 
3.
 
 
 
 
Tax invoice
 
4.png
 
 
 
Unsupported document types
Notice：
（Hashkey Global does not offer products and services in the following jurisdictions :
Five regions of Ukraine : Crimea Donetsk, Kherson, Luhansk, Zaporizhzhia）
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Rental Contract does not specify the duration of the tenancy
1.png
 
  1.  
  1. ID card/Residence permit
2.png
 
 
  1.  
bankbook
3.png
 
  1.  
Records of transfers
(There is no address)
 
4.png
 

KYC tips for Turkish users

1、Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport:
1.png
ID card:
2.png3.png
4.png5.png
Notice
  1. Driving licenses are not supported.
6.png
 
  1. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)
    7.PNG

2、Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
Type
Example（For reference only）
  1.  
Residence document
1.png
 
  1.  
 
Electricity bill
2.png3.png4.png
 
  1.  
Water bill
 
5.png
 
  1.  
 
 
Bank statement/debit - credit transaction
 
6.png7.png
 
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No.
Unsupported Reason
Unsupported Document Type
Example（For reference only）
  1.  
 
Others
 
 
Financial services company
 
1.png
 
  1.  
Without a banking license
Financial technical company
 
2.png
 
3. 
With expired Limitation period
T.C.
iÇiSLERi BAKANLIGI
Nüfus ve Vatandaslik Isleri Genel Müdürlügü
YERLESIM YERI VE DIGER ADRES BELGESi
（内政部人口和公民事务总局
居住地和其他地址文件）
a7154271-5189-4128-ac6f-a9a20a01ba04.png

KYC Tips for Malaysian Users

  1. Proof of Identity

Supported document types
Passport
ID card（One-Card Pass : Only support MyKad）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
1.png
ID Card ：
2.png
（Front）
3.png
(Back)
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example (For Reference only)
  1.  
Bank Statement
1.png
2.
 
Phone Bill
 
2.png3.png
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No.
Unsupported Type & Reason
Example（For reference only）
1.
Screenshots
1.png
 

KYC tips for South Korean users

1、Proof of Identity

Supported document types
Passport
ID Card（One-Card Pass—The seventh digit of the ID number must be 9/0/1/2/3/4）
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport：
1.png2.png
ID Card：
3.png4.png
Notice
  1. Driving licenses and ID cards are supported for proof of address
  2. Driving licenses are not supported for proof of identity.

1.png3.png
  1. The contents of the passport cannot be obscured, and the four corners must be clearly exposed.

21d5f449-09e9-454d-9889-2256ca0a9db1.png

4. When using an ID card, please fill in only the local name. There is no need to split the name field, and the last name can be left blank.

image - 2025-03-03T133320.592.png1.png

 

5. When using your passport, please fill in both your English name and Korean name（surname and first name should be separated ）and ensure it matches exactly with your passport. 

image - 2025-03-03T133435.599.pngimage - 2025-03-03T133437.945.png

          

2、Proof of Address

Supported document types
  1. ID Card
  2. Driving license
  3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  4. Tax invoices or government-issued residency certificates/certificates.
  5. Bank statements/certificates, credit card statements/certificates.
  6. Mobile phone bills.
  7. Insurance statement
  8. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
  6. If POI is a Korean ID, you can check whether the identity number is the same as POA
Supported document examples
No
Type
Example（For reference only）
  1.  
 
예방접종증명서
Certificate of Immunization
 
1.png
  1.  
주민등록표
Resident Registration Card
 
2.png
  1.  
납부내역증명
Certificate of Tax Payment
 
3.png
  1.  
 
 
Household Register
 
 
1.png
6.
잔액증명서
Certificate of Deposit / Money Trust Balance
 
5.png
7.
Billing Statement
 
1.png
8.
납세증명서
Tax Clearance Certificate
2.png
 
9.
 
가족관계증명서(일반)
Family relations certificate
 
 
1.png
10.
Internet bill
 
2.png
11.
국민건강보험
H-well National Health Insurance (NHIS)
4.png
 
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Envelopes or postcards
  7. Encoded or encrypted documents
  8. Geographical photographs
  9. Medical bills
  10. Shopping receipts
  11. Post Office box (P.O. box) or C/O address
  12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
No
Unsupported Reason
Unsupported Document Type
Example（For reference only）
1.
POA with no address
 
Family relations certifications
image - 2024-11-01T210723.784.png
2.
POA with no issuance date
 
Electricity bill
 
image - 2024-11-01T210735.638.png
3.
POA with no name
 
Electricity bill
 
image - 2024-11-01T210739.250.png
Gas bill
 
 
image - 2024-11-01T210742.752.png
image - 2024-11-01T210745.344.png
4.
Others
Screenshots
 
image - 2024-11-01T210748.159.png
 
 
With blocking or editing content
image - 2024-11-01T210750.352.png
 
 
Passport
 
 
           image - 2024-11-01T210757.706.png
 
 
Envelopes or postcards
 
image - 2024-11-01T210806.454.pngimage - 2024-11-01T210804.176.png
 
 
Proof of income
（This certificate is for viewing only and has no legal effect）
 
image - 2024-11-01T210810.554.png
 
 
Encoded or encrypted documents
-
 
 
Geographical photographs
-
 
 
Pension statements
-
 
 
Medical bills
-
 
 
Shopping receipts
-
 
 
Post Office box (P.O. box) or C/O address
-
 
 
Electronic payment or digital wallet such as Wise
 
 
image - 2024-11-01T210814.003.png
 

KYC tips for Japanese users

1、Proof of Identity

Supported document types
Passport
ID card（One-Card Pass :only those issued to Japanese nationals）
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport

1.png2.png

ID card (only those issued to Japanese nationals)

3.png

Notice
1. Driving licenses and ID cards are supported for proof of address.
2. Driving licenses are not supported for proof of identity The contents of the passport cannot be obscured, and the four corners must be clearly exposed.
1.png5.png
Notice: Proof of identity without address can not be used for a ''One-Card Pass''
3.png

2、Proof of Address

Supported document types
  1. ID Card (only those issued to Japanese nationals)
  2. Driving license
  3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  4. Tax invoices or government-issued residency certificates/certificates.
  5. Bank statements/certificates, credit card statements/certificates.
  6. Mobile phone bills.
  7. Insurance statement
  8. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example（For reference only）
  1.  
 
電気料金等明細書
Electricity bill
 
 
image - 2024-11-01T215858.698.png
  1.  
使用水量·料金のお知らせ
Notice of water consumption and fees
image - 2024-11-01T215901.738.png
  1.  
住 民 票
resident's certificate
 
image - 2024-11-01T215906.001.png
  1.  
水道·下水道使用量等のお知らせ
Notice of your water and sewage usage
image - 2024-11-01T215909.199.png
5.
納付書·領収(納付受託)証書
National Pension
 
image - 2024-11-01T215912.934.png
6.
寄附金受領証明書
Donation receipt certificate
(Issued by National Tax
Agency)
image - 2024-11-01T215915.886.png
7.
カードご利用明細書/代金明細書
Credit card/Bank account
statement
 
 
 
image - 2024-11-01T215921.160.pngimage - 2024-11-01T215918.927.pngimage - 2024-11-01T215926.306.png
8.
固定資産税·都市計画税納税通
知書
Fixed Asset Taxes/City
Planning Taxes
image - 2024-11-01T215930.061.png
9.
 
自動車税(種別割)納税通知書·
納付書兼領収証書 Automobile
tax notice/payment
notice/receipt certificate
 
 
image - 2024-11-01T215932.569.pngimage - 2024-11-01T215935.245.png
10.
国民健康保険
Japanese National Health Insurance Certificate
 
image - 2024-11-01T215938.108.png
11.
貯金残高証明書
Certification of the Balance of Deposit
 
 
image - 2024-11-01T215949.361.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Envelopes or postcards
  7. Encoded or encrypted documents
  8. Geographical photographs
  9. Medical bills
  10. Shopping receipts
  11. Post Office box (P.O. box) or C/O address
  12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
No
Unsupported Reason
Unsupported Document Type
Example（For reference only）
1.
 
POA with no address
 
ガスからのお知らせ
Notice from Gas
 
image - 2024-11-01T215953.566.png
 
 
入出金明細
Deposit and withdrawal details
 
image - 2024-11-01T215959.946.png
 
 
Certificate of balance
20240509-154402.png
 
 
御請求書
Bill/Invoice
image - 2024-11-01T220010.674.png
 
 
普通預金
お取引明細のお知らせ
Normal deposit
Notice of transaction details
 
image - 2024-11-01T220013.421.png
 
 
上下水道料金領収証書
Water and sewerage fee receipt
image - 2024-11-01T220017.008.png
 
 
納入通知書兼領収書
Public sewer usage fee
image - 2024-11-01T220019.761.png
 
 
残高証明書
Account Balance certificate
 
image - 2024-11-01T220022.150.png
 
 
Passbook
image - 2024-11-01T220024.912.png
2.
POA with no issuance date
 
国税領収済通知書
National tax receipt notice
image - 2024-11-01T220027.679.png
 
 
ご利用明細書
Credit card account balance
 
image - 2024-11-01T220032.115.png
 
 
Water bill
 
image - 2024-11-01T220035.032.png
 
 
Bank Notice
 
image - 2024-11-01T220037.659.png
3.
POA with no name
 
水道料金·下水道料金
口座振替済のお知らせ
Water and sewerage charges
Notice of account transfer
 
image - 2024-11-01T220041.215.png
4.
Others
Screenshots
 
image - 2024-11-01T220044.132.png
 
 
Document with blocking or editing content
 
 
image - 2024-11-01T220048.244.png
image - 2024-11-01T220051.371.png
image - 2024-11-01T220054.395.png
 
 
ポケットカード本人確認書類等のご提出のお願い
Card application
 
image - 2024-11-01T220056.857.png
 
 
Passport
 
image - 2024-11-01T220100.326.png
 
 
Envelopes or postcards
 
image - 2024-11-01T220103.644.png
image - 2024-11-01T220105.847.png
 
 
Express waybill
 
image - 2024-11-01T220108.451.png
 
 
Electronic payment or digital wallet such as Wise
 
image - 2024-11-01T220134.604.png
 
 
 
Encoded or encrypted documents
-
 
 
Geographical photographs
-
 
 
Medical bills
image - 2024-11-01T220138.669.png
 
 
 
Shopping receipts
image - 2024-11-01T220142.571.png
 
 
 
Post Office box (P.O. box) or C/O address
image - 2024-11-01T220145.147.png
 
 

KYC tips for Vietnamese users

  1. Proof of Identity

Supported document types
Passport
ID Card (One-Card Pass)
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport:
56.png
ID Card:
2.png5.png6.png

  1. Proof of Address

Supported document types
  1. ID Card
*To use an ID card as proof of address, ID card must also be used as proof of identity
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example（For reference only）
  1.  
 
Bank account summary
 
 
image - 2024-11-01T223215.520.png
 
2.
Bank statement/debit - credit transaction
image - 2024-11-01T223217.943.png
 
3.
Water bill
image - 2024-11-01T223220.020.png
 
4.
Electricity bill
image - 2024-11-01T223221.806.png
 
5.
Home broadband invoice
 
image - 2024-11-01T223224.861.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 

台灣客戶KYC-身份證件及地址證明指引

一、基礎證件

 
支持的證件類型
護照
身分證（一卡通）
 
支持的證件要求
  1. 護照/身分證必須為未經任何篡改的本人護照，護照上的人臉照片必須為本人，並且有清楚的五官和輪廓
  2. 護照/身分證必須是彩色的原始照片（靜態圖像）或未經任何編輯的掃描件（不是螢幕截圖或從社交網路上傳的照片）
  3. 身分證正反面均需上傳，正面含括國徽，正反面均顯示訊息。
  4. 護照/身分證在未來至少3個月內仍有效
  5. 護照/身分證上的文字內容需清晰可見，包括姓名全名、出生日期、國籍、證件號碼、條碼、有效期資料、機讀（MRZ）和其他重要資訊存在且可讀
  6. 護照/身分證的所有角落可見，沒有外來物體或圖形元素，沒有劃痕、污漬、撕裂、反光點或異物，沒有使用任何軟體進行編輯或轉換為PDF。
 
支持的證件範例
護照：

2.png
中華民国国民身分證：
3.png4.png
注意事項
不支持駕駛執照
5.png

二、地址證明

支持的文件類型
  1. 身份證
*若要使用身份證作為地址證明，身份證也必須作為身份證明
  1. 公用事業賬單，如水電費、燃氣費、固網電話、家庭寬帶、有線電視月結單據
  2. 稅務發票或政府發出的居民證明/證書
  3. 銀行對賬單/結單、信用卡對賬單/結單
  4. 手機賬單
  5. 保險對帳單
  6. 可支持的公寓/飯店租屋合約
*用戶提交租屋合約必須包含, 與註冊用戶同名, 一年租屋合約和到期日從開戶算起3個月
 
支持的文件要求
  1. 需包含您清晰、完整的姓名、現居住地址（不能為商業地址）、簽發日期
  2. 您的姓名須與您護照/身分證上的姓名保持完全一致
  3. 簽發日期距今在三個月以內
  4. 未經任何編輯的真實文件或原始文件掃描本
  5. 需要清晰顯示發出機構的資料，例如發出的政府機關、公用事業機構等
 
支持的文件範例
序號
類型
範例（仅供参考）
  1.  
 
户籍騰本(現户部分)
 
 
image - 2024-11-01T223422.286.png
  1.  
地方税
 
image - 2024-11-01T223424.885.png
  1.  
行動寬頻服務申請書
 
image - 2024-11-01T223427.680.png
  1.  
银行账单
image - 2024-11-01T223429.969.png
5.
使用牌照稅
 
image - 2024-11-01T223432.291.png
6.
違反道路交通管理事件通知單
image - 2024-11-01T223434.511.png
7.
國民年金保險費繳款單
image - 2024-11-01T223436.543.png
8.
手機帳單
image - 2024-11-01T223438.604.png
9.
綜合所得稅納稅證明書
image - 2024-11-01T223440.854.png
 
不支持的文件類型
  1. 沒有地址的文件
  2. 沒有發行日期的地址證明
  3. 沒有姓名的地址證明
  4. 電腦、手機等电子设备的截屏圖片
  5. 含有被遮擋或編輯的內容
  6. 駕駛執照
  7. 身份證
  8. 信封或明信片
  9. 包含編碼或加密的文件
  10. 地理照片
  11. 醫療費用賬單 (非政府机构）
  12. 購物收據
  13. 郵政信箱或轉交地址
  14. 來自沒有合規牌照的金融服務提供商（即來自加密/數位錢包服務提供商、金融科技公司等，如 Wise）的聲明
 

KYC Tips for Singaporean Users

  1. Proof of Identity

Supported Document Types
Passport
 
Supported Document Requirements
  1. The passport must be your own, with an untampered photo showing clear facial features and outlines.
  2. The passport must be a color original photo (static image) or an unedited scan (not a screenshot or a photo uploaded from a social network).
  3. The passport must remain valid for at least the next three months.
  4. The text on the passport must be clearly visible, including full name, date of birth, nationality, document number, barcode, validity period, machine-readable zone (MRZ), and other important information.
  5. All corners of the passport must be visible, with no foreign objects, graphic elements, scratches, stains, tears, reflective spots, or other obstructions. No software should have been used to edit or convert the document to a PDF.
 
Supported Document Examples
Passport
1.png
Notice
Driving licenses are not supported.
1.png
Identity cards are not supported.
2.png3.png
Front
4.png
                                                                             Back

  1. Proof of Address

Supported Document Types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, and cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates.
  3. Bank statements, credit card statements.
  4. Mobile phone bills.
  5. Insurance statements.
  6. Rental contracts for service apartments/hotels.
The rental contract submitted must include the same name as the registered user, a one-year rental contract, and an expiration date within three months of account opening.
 
Supported Document Requirements
  1. Must include a clear, complete name, current residential address (not a commercial address), and the issuance date.
  2. Your name must match exactly as it appears on your passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans are required.
  5. Clear display of issuing institution details, such as government agencies or utilities, is necessary.
 
Supported Document Examples
No.
Type
Example（For reference only）
  1.  
 
Bank Statement
 
 
image - 2024-11-01T223750.408.png
  1.  
Electric bill
 
image - 2024-11-01T223753.045.png
image - 2024-11-01T223755.654.png
3.
Home broadband bill
 
image - 2024-11-01T223757.845.png
4.
 
Tax invoice
 
image - 2024-11-01T223820.160.png
 
Unsupported Document Types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
 

海外华侨客戶KYC-身份证件，海外证件及地址证明指引

居住于HashKey Global支持国家/区域范围内的海外华侨，可以通过提交基础证件（中国内地护照）、海外证件（海外长期居住许可证或非旅游签证）、海外地址证明来完成KYC认证。
 
注意事项：
  1. 中国大陆用户必须同时持有中国大陆护照、海外证件和海外居住证明，否则无法进行KYC认证
  2. HashKey Global不支持的国家/区域可参见：为什么我所在的国家/地区未列出？
 

一、基础证件

 
支持的证件类型
中国内地护照
 
支持的证件要求
  1. 护照必须为未经任何篡改的本人护照，护照上的人脸照片必须为本人，并且有清楚的五官和轮廓
  2. 护照必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
  3. 护照不会在未来3个月内到期
  4. 护照上的文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、条码、有效期资料、机读（MRZ）和其他重要资讯存在且可读
  5. 护照的所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
 
支持的证件范例
中国内地护照：
56.png

二、海外证件

 
支持的证件类型
  1. 签证类型： 工作签证， 留学签证， 商务签证， 家属签证（非旅游签证）， 长期签证
*一般来说，签证通常是单页（新加坡工作证除外，需要双面) 信息
  1. 海外身份证/居住许可证 海外的身份证件/居住许可证通常是双面的，有些国家可能有例外，但系统会给予提示 仅HashKey Global支持的国家，点击查看不支持国家
支持的证件要求
  1. 有效期：自开户提交之日起有效期需超过3个月
  2. 必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
  3. 文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、有效期资料和其他重要资讯存在且可读
  4. 所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
  5. 当您上传海外证件时，请务必注意选择正确的类型。 *海外证件类型分为"工作/学生签证等"和"海外身份证/居住许可证"。系统会根据您选择的类型自动要求您上传单页或双页的资料。选择错误可能导致需要上传双面证件的情况被认为是单面，这可能导致KYC认证被拒绝。
支持的证件范例
序号
国家
类型
范例（仅供参考）
1.
加拿大
  1. 工作签证
  2. 学生签证
 
  1. 工作签证
image - 2024-11-01T224815.411.png
  1. 学生签证
截屏2024-07-29 下午1.38.21.png
 
  1.  
新加坡
 
  1. 工作签证
(**新加坡EP是双面的)
  1. 长期探访准证
  2. 学生准证
  3. 家属准证
 
  1. 工作签证
image - 2024-11-01T224821.490.png
（正面）
image - 2024-11-01T224824.233.png
（反面）
  1. 长期探访准证
image - 2024-11-01T224826.483.png
  1. 学生准证
image - 2024-11-01T224828.891.png
  1. 家属准证
截屏2024-07-24 下午1.20.24.png
 
  1.  
泰国
A. 工作签证
B. 精英卡
C. E-VISA
A. 工作签证
image - 2024-11-01T224835.296.pngimage - 2024-11-01T224838.347.png
 
B. 精英卡
img_v3_02bd_fece9c63-df2c-4632-b06a-d2111a6375hu.jpg
C. E-VISA
image - 2024-11-01T224844.180.png
 
  1.  
印度尼西亚
长期签证
img_v3_02am_e4a3f42a-4e6e-49a4-8485-c7886307bbhu.png
  1.  
日本
RESIDENCE CARD
居住许可卡
img_v3_02am_f6dc9ff8-a336-442a-be00-631bbf4b48hu.pngimg_v3_02am_d8eb396a-3873-4b89-aa43-278a79ea0ehu.png
 
               （正面）                                   （反面）
 
5.
韩国
RESIDENCE CARD
居住许可卡
image - 2024-11-01T224854.515.pngimage - 2024-11-01T224857.607.png
 
                   （正面）                          （反面）
 
6.
法国
RESIDENCE PERMIT
image - 2024-11-01T224901.097.png
（正面）
image - 2024-11-01T224903.973.png
（反面）
  1.  
新西兰
 
Resident Visa
 
20240723-170337.png
 
8.
英国
E VISA
**需提交两份文件
1. 电子证明
2. Share code
output.pngoutput (1).png
9.
柬埔寨
工作签证（FOREIGN EMPLOYMENT CARD)
aaa.png
 


不支持的证件类型
一次性签证
旅游签证
驾驶证
数字身份证
 
不支持的证件范例
序号
类型
范例（仅供参考）
  1.  
 
一次性签证
 
20240508-123932.png
 
  1.  
 
旅游签证
 
20240508-123459.png
 
  1.  
 
选错证件类型/把双面合成为一页上载
 
 
20240508-121651.png
  1.  
 
驾照
 
DL.jpg
  1.  
数字身份证
 
image - 2024-11-01T224311.202.png
image - 2024-11-01T224309.091.png
  1.  
学生卡
（需提供大使馆或政府机构发出的信函证明客户是在这所大学就读）
 
image - 2024-11-01T224313.153.png
 
  1.  
柬埔寨商务签证
Cambodian Business Visa
 
440de4a1-51e4-4b84-9a05-e926fe32c416.png
 


三、地址证明

**华侨的地址证明不可以是不支持国家/地区的地址证明 (仅HashKey Global支持的国家，点击查看不支持国家)
支持的文件类型
  1. 公用事业账单，如水电费、燃气费、固网电话、家庭宽带、有线电视月结单据
  2. 税务发票或政府发出的居民证明/证书
  3. 银行对账单/结单、信用卡对账单/结单
  4. 手机账单
  5. 保险结算单
  6. 可支持的公寓/酒店租房合同
*用户提交租房合同必须包含, 与注册用户同名, 一年租房合同和到期日从开户算起3个月。
 
支持的文件要求
  1. 需包含您清晰、完整的姓名、现居住地址（不能为商业地址）、签发日期
  2. 您的姓名须与您证件上的姓名保持完全一致
  3. 签发日期距今在三个月以内
  4. 未经任何编辑的真实文件或原始文件扫描本
  5. 需要清晰显示发出机构的资料，例如发出的政府机关、公用事业机构等
 
 
支持的文件范例
序号
类型
范例（仅供参考）
  1.  
 
银行月结单
 
 
image - 2024-11-01T223750.408.png
  1.  
水电费单
 
20240508-124407.png
3.
家庭宽带
 
image - 2024-11-01T224102.659.png
4.
税务发票
image - 2024-11-01T224104.816.png
不支持的文件类型
  1. 没有地址的文件
  2. 无签发日期的文件
  3. 没有姓名的地址证明
  4. 电脑、手机等电子设备的截屏图片
  5. 包含编码或加密的文件
  6. 护照/身份证
  7. 地理照片
  8. 医疗费用账单
  9. 购物收据
  10. 驾驶执照
  11. 邮政信箱或转交地址
  12. 来自无合规牌照的金融服务提供商（即来自加密/数位钱包服务提供商、金融科技公司等，如 Wise）的声明
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HashKey Global Team

Important notes for submitting proof of residence documents

HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the proof documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:

Basic requirement:
   - Must include your clear, complete name, current residential address (cannot be a commercial address) and the issuance date of the document.
   - Your name must match exactly with the name on your identification documents.
   - The issue date of the proof of residence should be included and dated within the last 3 months.
   - Original or certified true copy of the address proof, or image of the address proof original document.
   - The issuing institution's information should be clearly visible, such as government agencies or utility providers.
File format:
   - Supports uploading files in PDF, JPG, JPEG, PNG formats, up to 5 files, with each file not exceeding 5M, and the content clearly visible.
File upload:
   - The file should be an original photo (static image) or scan not a picture externally taken from a PC or mobile phone or uploaded from the Internet);
   - If both sides of the file contain data, photos of both sides should be uploaded;
   - Ensure the information in the file is readable, including the applicant's full name, home address, and document issuance date (if any) should be present and readable;
   - All corners of the file should be visible, without scratches, stains, or tears, no foreign objects or graphical elements, no software editing or conversion to PDF has been used.
Supported document types:
   - Utility bills (water, electricity, gas, landline telephone, home broadband, cable TV monthly statements etc.);
   - Bank/credit card statements;
   - Government tax bills, official documents issued by government agencies;
   - Insurance statement;
   - Mobile phone bills;
   - Driver's license or ID card (only available in Japan、Korea).
  Note: The acceptable address proof will be changed from time to time. Whether to accept the address proves that it depends on our final decision.
Unsupported document types:
- Pictures externally taken from a PC/mobile phone, Passport, Geographical photographs, Receipts, Post Office box(P.O. box) or C/O address, Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc.).
Unsupported countries/regions:
   - Please make sure your resident address does not fall in our unsupported countries where HashKey Global does not provide products and services (please refer to: Why is my country/region not listed?)
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HashKey Global Team

Important notes for submitting proof of residence documents

HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the supporting documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:
HashKey Global currently only accepts international standard passports and government-recognized ID documents. When submitting identity verification, please note the following:

  • Document format:
    - PDF, JPG, JPEG, PNG formats, with a file size not less than 100 KB or 300 DPI.

  • Document upload:
    - The document must be an unaltered personal document, with the face photo clearly showing the person's facial features and contour;
    - The document must be a color original photo (static image) or scan (not a screenshot or photo uploaded from social networks);
    - If both sides of the document contain data, photos of both sides should be uploaded;
    - Ensure the document does not expire in the next three months;
    - The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, period of validity, Machine Readable Zone (MRZ), and other important information should be present and readable;
    - All corners of the document should be visible, without foreign objects or graphical elements, scratches, stains, tears, reflections, or foreign bodies, and no software editing or conversion to PDF has been used.

Overseas Document Guidelines (for Mainland Chinese Customers Only)
 
If you possess a Chinese passport and hold long-term residence permit or visas for residing abroad, you can proceed with KYC by first uploading your Chinese passport as the primary document. Subsequently, you can upload your overseas document. (Note: Mainland Chinese users must possess both a Chinese passport and an overseas document to proceed with KYC.)
When uploading overseas documents, please make sure to select the correct type. Overseas documents are divided into two types: residence permit and overseas ID cards. The system will automatically request you to upload single or double-sided materials based on your selection. Choosing incorrectly may result in the double-sided documents being treated as single-sided, which could lead to KYC authentication being rejected.

1. Residence permit
Generally, visas are usually single-sided (except for Singapore work permits, which require double-sided). Also, please note that tourist visas and one-time documents are not accepted. Accepted visa types include work permits, study visas, and long-term residency permits.

2. Overseas ID Cards
Overseas identity cards are usually double-sided, with some countries possibly having exceptions, but the system will provide prompts.






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Age and Regional Restrictions

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HashKey Global Team

Why is my country/region not listed?
To comply with regulatory requirement, Hashkey Global only offer service to supported regions as listed below:

NO Countries/Regions Passport ID card ID card as Proof of Address (Whether it is an "One-Card Pass") Remarks
1 Afghanistan × × × Due to our internal policy, we are unable to provide services in this area
2 Åland Islands × × × Due to our internal policy, we are unable to provide services in this area
3 Albania √ √ × -
4 Algeria √ × × -
5 American Samoa × × × Due to our internal policy, we are unable to provide services in this area
6 Andorra √ × × -
7 Angola √ × × -
8 Anguilla × × × Due to our internal policy, we are unable to provide services in this area
9 Antarctica × × × Due to our internal policy, we are unable to provide services in this area
10 Antigua and Barbuda √ × × -
11 Argentina √ √ √ Only the following ID type is supported:
Documento Nacional de Identidad/DNI Card
12 Armenia √ √ × -
13 Aruba × √ × -
14 Australia √ × × -
15 Austria √ √ × -
16 Azerbaijan √ √ × -
17 Bahamas √ × × -
18 Bahrain √ √ × -
19 Bangladesh × × × Due to our internal policy, we are unable to provide services in this area
20 Barbados √ √ × -
21 Belarus × × × Due to our internal policy, we are unable to provide services in this area
22 Belgium √ √ × -
23 Belize √ √ × -
24 Benin √ √ × -
25 Bermuda √ × × -
26 Bhutan √ × × -
27 Bolivia (Plurinational State of) √ √ × -
28 Bonaire Sint Eustatius and Saba × √ × -
29 Bosnia and Herzegovina × × × Due to our internal policy, we are unable to provide services in this area
30 Botswana √ √ × -
31 Bouvet Island × × × Due to our internal policy, we are unable to provide services in this area
32 Brazil √ √ ×
Only the following ID type is supported:
CARTEIRA DE IDENTIDADE, RG
33 British Indian Ocean Territory × × × Due to our internal policy, we are unable to provide services in this area
34 Brunei Darussalam √ √ × -
35 Bulgaria √ √ × -
36 Burkina Faso √ √ × -
37 Burundi √ × × -
38 Cabo Verde √ √ × -
39 Cambodia √ √ × -
40 Cameroon √ √ × -
41 Canada √ × × -
42 Cayman Islands √ × × -
43 Central African Republic × × × Due to our internal policy, we are unable to provide services in this area
44 Chad √ √ × -
45 Chile √ √ × -
46 China √ × × We are unable to provide services to customers residing in China. For Chinese passport holders, you have to provide a valid overseas ID and overseas proof of address in order to open an account.

The following overseas ID types are not supported:
-Dominic Metaverse ID Card
-Palau Digital ID
-Estonian Digital ID
47 Christmas Island × × × Due to our internal policy, we are unable to provide services in this area
48 Cocos (Keeling) Islands × × × Due to our internal policy, we are unable to provide services in this area
49 Colombia √ √ × -
50 Comoros √ × × -
51 Congo √ √ × -
52 Congo (Democratic Republic of the) × × × Due to our internal policy, we are unable to provide services in this area
53 Cook Islands × × × Due to our internal policy, we are unable to provide services in this area
54 Costa Rica √ × × -
55 Côte d'Ivoire √ √ × -
56 Croatia √ √ × -
57 Cuba × × × Due to our internal policy, we are unable to provide services in this area
58 Curaçao × √ × -
59 Cyprus √ √ × -
60 Czech Republic √ √ √ Only the following ID type is supported:
IDENTITY CARD / OBČANSKÝ PRÚKAZ
61 Denmark √ × × -
62 Djibouti √ √ × -
63 Dominica √ √ × Metaverse ID Card is not supported
64 Dominican Republic √ √ × -
65 Ecuador √ √ × -
66 Egypt √ × × -
67 El Salvador √ √ × -
68 Equatorial Guinea √ √ × -
69 Eritrea √ × × -
70 Estonia √ √ × Digital Identity Card is not supported
71 Eswatini × × × Due to our internal policy, we are unable to provide services in this area
72 Ethiopia √ √ × Digital Identity Card is not supported
73 Falkland Islands (Malvinas) × × × Due to our internal policy, we are unable to provide services in this area
74 Faroe Islands × × × Due to our internal policy, we are unable to provide services in this area
75 Fiji √ × × -
76 Finland √ √ × -
77 France √ √ √ Only the following ID type is supported:
CARTE NATIONALE D'IDENTITE / IDENTITY CARD
78 French Guiana × × × Due to our internal policy, we are unable to provide services in this area
79 French Polynesia × × × Due to our internal policy, we are unable to provide services in this area
80 French Southern Territories × × × Due to our internal policy, we are unable to provide services in this area
81 Gabon √ × × -
82 Gambia √ √ × -
83 Gaza Strip × × × Due to our internal policy, we are unable to provide services in this area
84 Georgia √ √ × -
85 Germany √ √ √ Only the following ID type is supported:
IDENTITY CARD / CARTE D'IDENTITE
86 Ghana √ √ × -
87 Gibraltar × √ × -
88 Greece √ √ × -
89 Greenland √ × × -
90 Grenada √ √ × -
91 Guadeloupe × × × Due to our internal policy, we are unable to provide services in this area
92 Guam × × × Due to our internal policy, we are unable to provide services in this area
93 Guatemala √ √ × -
94 Guernsey × × × Due to our internal policy, we are unable to provide services in this area
95 Guinea × × × Due to our internal policy, we are unable to provide services in this area
96 Guinea-Bissau × × × Due to our internal policy, we are unable to provide services in this area
97 Guyana √ √ × -
98 Haiti × × × Due to our internal policy, we are unable to provide services in this area
99 Heard Island and McDonald Islands × × × Due to our internal policy, we are unable to provide services in this area
100 Honduras √ √ × -
101 Hong Kong √ × × We are unable to provide services to customers residing in Hong Kong. For Hong Kong passport holders, you have to provide overseas proof of address in order to open an acocunt.
102 Hungary √ √ × -
103 Iceland √ √ × -
104 India √ × × -
105 Indonesia √ √ √ Only the following ID type is supported:
Kartu Tanda Penduduk
106 Iran × × × Due to our internal policy, we are unable to provide services in this area
107 Iraq × × × Due to our internal policy, we are unable to provide services in this area
108 Ireland √ √ × -
109 Isle of Man × × × Due to our internal policy, we are unable to provide services in this area
110 Israel × × × Due to our internal policy, we are unable to provide services in this area
111 Italy √ √ √ Only the following ID type is supported:
CARTA DI IDENTITA / IDENTITY CARD
112 Jamaica √ √ × -
113 Japan √ √ √ Only the following ID type is supported:
My number card
(only those issued to Japanese nationals,
My Number Cards with two names are not accepted
)
114 Jersey × × × Due to our internal policy, we are unable to provide services in this area
115 Jordan √ √ × -
116 Kazakhstan √ √ × ВИД НА ЖИТЕЛЬСТВО ИНОСТРАНЦА is not supported
117 Kenya √ × × -
118 Kiribati √ √ × -
119 Kosovo × × × Due to our internal policy, we are unable to provide services in this area
120 Kuwait √ √ × -
121 Kyrgyzstan √ √ × -
122 Laos √ × × -
123 Latvia √ √ × -
124 Lebanon × × × Due to our internal policy, we are unable to provide services in this area
125 Lesotho √ √ × -
126 Liberia √ × × -
127 Libya × × × Due to our internal policy, we are unable to provide services in this area
128 Liechtenstein √ √ × -
129 Lithuania √ √ × -
130 Luxembourg √ √ × -
131 Macao √ × × -
132 Macedonia √ √ × -
133 Madagascar √ × × -
134 Malawi √ √ × -
135 Malaysia √ √ √ Only the following ID type is supported:
Kad Pengenalan MyKad
136 Maldives √ √ × NATIONAL IDENTITY CARD is not supported
137 Mali × × × Due to our internal policy, we are unable to provide services in this area
138 Malta √ √ × -
139 Marshall Islands √ × × -
140 Martinique × × × Due to our internal policy, we are unable to provide services in this area
141 Mauritania √ √ × -
142 Mauritius √ × × -
143 Mayotte × × × Due to our internal policy, we are unable to provide services in this area
144 Mexico √ √ √ Only the following ID types are supported:
1. INSTITUTO NACIONAL ELECTORAL CREDENCIAL PARA VOTAR
2. MATRICULA CONSULAR - CONSULAR ID CARD
145 Micronesia √ × × -
146 Minor Outlying Islands (United States) × × × Due to our internal policy, we are unable to provide services in this area
147 Moldova (Republic of) √ √ × -
148 Monaco √ √ × -
149 Mongolia √ × × -
150 Montenegro √ √ × -
151 Montserrat √ × × -
152 Morocco √ √ √ Only the following ID types are supported:
- Carte Nationale D’identite
153 Mozambique √ √ × -
154 Myanmar × × × Due to our internal policy, we are unable to provide services in this area
155 Namibia √ √ × -
156 Nauru √ × × -
157 Nepal √ √ × -
158 Netherlands √ √ × -
159 Netherlands Antilles × × × Due to our internal policy, we are unable to provide services in this area
160 New Caledonia × × × Due to our internal policy, we are unable to provide services in this area
161 New Zealand √ × × -
162 Nicaragua × × × Due to our internal policy, we are unable to provide services in this area
163 Niger √ × × -
164 Nigeria × × × Due to our internal policy, we are unable to provide services in this area
165 Niue × × × Due to our internal policy, we are unable to provide services in this area
166 Norfolk Island × × × Due to our internal policy, we are unable to provide services in this area
167 North Korea × × × Due to our internal policy, we are unable to provide services in this area
168 Northern Mariana Islands × × × Due to our internal policy, we are unable to provide services in this area
169 Norway √ √ × -
170 Oman √ √ × -
171 Pakistan × × ×
Due to our internal policy, we are unable to provide services in this area
172 Palau √ × × -
173 Panama √ × × -
174 Papua New Guinea √ × × -
175 Paraguay √ √ × -
176 Peru √ √ × -
177 Philippines √ √ √ Only the following ID types are supported:
1. Postal Identity Card
2. Philippine Identification Card (Place of Birth must be in Philippine)
178 Pitcairn × × × Due to our internal policy, we are unable to provide services in this area
179 Poland √ √ × -
180 Portugal √ √ × -
181 Puerto Rico × × × Due to our internal policy, we are unable to provide services in this area
182 Qatar √ √ × -
183 Réunion × × × Due to our internal policy, we are unable to provide services in this area
184 Romania √ √ √ Only the following ID type is supported:
-Carte de identitate
185 Russia × × × Due to our internal policy, we are unable to provide services in this area
186 Rwanda √ √ × -
187 Saint Barthélemy × √ × -
188 Saint Helena √ × × -
189 Saint Kitts and Nevis √ √ × -
190 Saint Lucia √ √ × -
191 Saint Martin × × × Due to our internal policy, we are unable to provide services in this area
192 Saint Pierre and Miquelon × √ × -
193 Saint Vincent and the Grenadines √ √ × -
194 Samoa √ × × -
195 San Marino √ √ × -
196 Sao Tome and Principe √ × × -
197 Saudi Arabia √ √ × بطاقة الهوية الوطنية
نسخة
is not supported
198 Senegal √ √ × -
199 Serbia √ × × -
200 Seychelles √ × × -
201 Sierra Leone √ × × -
202 Singapore √ × × -
203 Sint Maarten (Dutch part) × √ × -
204 Slovakia √ √ √ Only the following ID type is supported:
IDENTITY CARD / OBČIANSKY PREUKAZ
205 Slovenia √ √ √ Only the following ID type is supported:
IDENTITY CARD / Osebna izkaznica
206 Solomon Islands √ × × -
207 Somalia × × × Due to our internal policy, we are unable to provide services in this area
208 South Africa √ √ × -
209 South Georgia and the South Sandwich Islands × × × Due to our internal policy, we are unable to provide services in this area
210 South Korea √ √ √
Only the following ID type is supported:
주민등록증
The seventh digit of the ID card number must be [9,0,1,2,3,4]
211 South Sudan × × × Due to our internal policy, we are unable to provide services in this area
212 Spain √ √ √ Only the following ID type is supported:
DOCUMENTO NACIONAL DE IDENTIDAD
213 Sri Lanka √ × × -
214 State of Palestine × × × Due to our internal policy, we are unable to provide services in this area
215 Sudan × × × Due to our internal policy, we are unable to provide services in this area
216 Suriname √ √ × -
217 Svalbard and Jan Mayen × × × Due to our internal policy, we are unable to provide services in this area
218 Sweden √ √ × Skatteverkets ID-Kort is not supported
219 Switzerland √ √ × -
220 Syrian Arab Republic × × × Due to our internal policy, we are unable to provide services in this area
221 Taiwan √ √ √
Only the following ID type is supported:
中華民國國民身份證
222 Tajikistan √ √ × -
223 Thailand √ √ √ Only the following ID type is supported:
Thai National ID Card.
The first digit of the ID card number must be [1,2,3,4,5].
224 Timor-Leste √ √ × -
225 Togo √ √ × -
226 Tokelau × × × Due to our internal policy, we are unable to provide services in this area
227 Tonga √ √ × -
228 Trinidad and Tobago √ √ × -
229 Tunisia × × × Due to our internal policy, we are unable to provide services in this area
230 Turkey √ √ × -
231 Turkmenistan √ × × -
232 Turks and Caicos Islands √ × × -
233 Tuvalu √ × × -
234 Uganda √ √ × -
235 Ukraine √ × ×

1. Due to our internal policy, we are unable to provide services in below areas:
Crimea, Donetsk, Kherson, Luhansk, Zaporizhia
2. паспорт громадянина украіни/паспорт гражданина ұкраины(Soft booklet) is not supported
236 United Arab Emirates √ √ × -
237 United Kingdom √ √ × - Citizen Card is not supported
238 United Republic of Tanzania √ × × -
239 United States of America × × × Due to our internal policy, we are unable to provide services in this area
240 Uruguay √ √ × -
241 Uzbekistan √ √ × -
242 Vanuatu √ × × -
243 Vatican √ × × -
244 Venezuela × × × Due to our internal policy, we are unable to provide services in this area
245 Viet Nam √ √ √ Only the following ID types are supported:
1. CĂN CƯỚC CÔNG DÂN
246 Virgin Islands (British) √ × × -
247 Virgin Islands (U.S.) × × × Due to our internal policy, we are unable to provide services in this area
248 Wallis and Futuna × √ × -
249 West Bank × × × Due to our internal policy, we are unable to provide services in this area
250 Western Sahara × × × Due to our internal policy, we are unable to provide services in this area
251 Yemen × × × Due to our internal policy, we are unable to provide services in this area
252 Zambia √ × × -
253 Zimbabwe × × × Due to our internal policy, we are unable to provide services in this area



 
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HashKey Global Team

Is there an age restriction for identity verification?

Users under the age of 18 and over the age of 80 are not allowed to use HashKey Global platform and cannot complete identity verification.

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Personal Verification Guide

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GlobalOps

HashKey Global 101: Your Step-by-Step Guide to Registration and KYC Verification
Getting started with HashKey Global, the flagship global digital asset exchanges under HashKey Group, offering licensed digital asset trading services to users worldwide. Here's a step-by-step guide to walk you through the process, including registration, KYC verification, deposit&withdrawal, and tips for elevating your trading experience with us.

Important Notes:

  • Restricted Jurisdictions: Please be aware that HashKey Global does not offer its products and services in certain jurisdictions, including the United States, Mainland China, and the Hong Kong Special Administrative Region. Additionally, support for documents from some countries or regions may be currently unavailable. For detailed information, please refer to our official announcement.
  • KYC Completion Time: The KYC process takes approximately 6 minutes once all the correct documents have been submitted.

Step 1: Registration

  1. Prepare Your Email and Phone number: Start by preparing an email and a phone number, which will be used for registration and verification purposes.
  2. Visit Our Registration Page: Visit the HashKey Global registration page and enter your email address or phone number.
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  1. Complete the Sign-Up Form: Follow the prompts to complete the registration form, including setting up a secure password.

Step 2: KYC (Know Your Customer) Verification

After successfully registering, the next step is to complete your KYC verification. This is crucial to ensure a secure trading environment for all users.
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1. Prepare Your Identification Document: For this process, you will need a valid identification document. Acceptable forms of ID include an international passport or a government-recognized identity card. Please ensure that your ID document remains valid for at least 3 months from the day you submit your KYC.
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2. Link Your Mobile Number: Log into your HashKey Global account and go to the KYC verification section, then click the "Verify Now" button. In order to secure your account, you will need to verify your phone number by using an SMS verification code.
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3. Upload Your Identification Document: After linking your mobile number, you'll need to upload your identification documents. Ensure the image is clear for a quick verification process. This step can be completed either on a PC or on your mobile phone.
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 4. Facial Recognition: After uploading your ID, proceed to facial recognition. Ensure good lighting and clear sight using your camera. The system will guide you, completing verification automatically upon a clear match with your ID.

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 5. Proof of Address (if applicable). Accepted documents include utility bills, government tax bills, or
bank statements dated within the last three months, with the name matching your ID. Note: Most regions
support One-Card Pass and do not require proof of address. Click here to check the supported countries/regions.

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Congratulations! Once you have completed these steps, you are all set to start trading on HashKey Global.
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HashKey Global Team

What is identity verification, and why is it necessary?
Identity verification, also known as "KYC (Know Your Customer/Know Your Client)," is a guideline in the financial industry for verifying the identity of clients. It mandates that professional institutions must attempt to verify the identity of account holders and conduct suitability and risk assessments. The aim is to minimize the risks involved as much as possible.
 
HashKey Global is a regulated digital asset service platform operating under a Class F license granted by the Bermuda Monetary Authority. We are committed to providing a compliant trading environment, offering users a high-quality trading experience and efficient customer service. Therefore, identity verification is important.
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