Deposit

banner banner

Why Did My Deposit Fail?

See all articles

HashKey Global Team

My personal wallet/ third-party exchange indicated that the withdrawal was successful, but my account has not been credited yet. What should I do?
Before the digital assets are credited to your HashKey Global account, they need to go through three steps: source address wallet withdrawal -> block confirmation -> address verification. Therefore, if your assets have not been deposited,
There are usually the following reasons:
 
1) Incorrect deposit information
When depositing, please make sure that the currency, address, network, and other deposit details are thoroughly checked in accordance with the set requirements. Any errors may result in your assets being permanently lost and irretrievable.
 
2) The minimum deposit amount as stipulated in the HashKey Global regulations and standards.
HashKey Global has minimum deposit amount requirements for the deposit of all listed assets. If the amount of your deposit is less than the minimum amount specified by HashKey Global, the deposit will not be credited and is not refundable.
 
3) Withdrawal has been made from the source address wallet; however the number of block confirmations does not meet the requirements of HashKey Global.
If the deposit information you selected/entered is accurate and the withdrawal status on the withdrawal platform shows "Complete" or "Successful", you need to wait for the block confirmation number of the corresponding assets to reach the confirmation number specified by HashKey Global. Then you can perform address verification.
The block confirmation might take longer than expected when there are too many transfers happening on the blockchain. Unfortunately, this is an unpredictable situation that affects the time taken for transfers. If you encounter this kind of situation, please wait patiently for the confirmation of the block number to be completely done.
 
4) Withdrawal has been made from the source address wallet, and at the same time the number of block confirmations has reached the HashKey Global requirements, however the address has not yet been verified.
When you deposit using a source address that has not been verified by HashKey Global, the deposit will automatically trigger address verification requirements after reaching the number of block confirmations required by HashKey Global. Only after successful verification can your deposit be credited to your account.
 
5) Other reasons
If your deposit assets have not arrived and the reasons do not fall under the aforementioned scenarios, you can contact our customer service and provide details of your deposit request (including the assets type, quantity, time and transaction hash of the transfer transaction etc.). Our customer service team will assist you shortly.

 

See more
icon

How to Deposit from a Personal Wallet?

See all articles

HashKey Global Team

How do I deposit funds from my personal wallet to HashKey Global?
2.1 After logging in to the HashKey Global account, enter the [assets] page on the upper right and select [Custody Account] -> [Deposit].
image - 2024-09-11T204550.255.png
2.2 After selecting the [Deposit] page, select the digital assets you want to deposit and the corresponding network.
image - 2024-09-11T204552.076.png
2.3 Click [Copy] or scan the QR code on the page to obtain the deposit target address for subsequent deposit and transfer operations.
 
2.4 After the deposit transfer operation is completed, your deposit record will be displayed in the [Recent Deposit Records] section at the bottom of the deposit page, or you can click [View All] to go to [Custody Account] → [Account Records] to view it.
image - 2024-09-11T204554.238.png
 
2.5 If you have successfully deposited using this deposit source address before, your deposit status will be [Deposited]. If you use a new address to deposit, your deposit status at this time is "Pending Address Verification", and you need to complete the "Address Verification" operation according to the page prompts, that is, self-declaration, and verify your KYC name to complete the deposit. Or you can initiate a refund.Your deposit will only be successfully verified and credited if the name of the sender matches the name on the KYC-verified documents.

 

See more
icon

HashKey Global Team

How to whitelist deposit address and withdrawal address at one go (Personal Wallet)
 
Deposit Guide 【Personal Wallet】Webpage version
Step 1 : Login in to your account
Step 2 : Select deposit
image (69).png
Step 3: Select your asset and network of deposit
 
image (70).png
Step 4 : Choose the source of deposit address【Personal Wallet】
image (71).png
 
 
Step 5: Confirm deposit source address
Step 6: Confirm deposit amount
image (72).png
Step 7: Take note of additional fee to verify your address
image (73).png
Step 8: Follow the Specify Deposit Amount and enter the same amount in your personal wallet.
image (74).png
 
Then your personal wallet address will be added to Deposit Whitelist
How to check the whitelist ?
Go to Assets->Custody Account->White List Management
image (75).png
The address is added to Deposit Whitelist.
 
Then click the Add button to add the address to Withdrawal Whitelist
image (76).png
Select I confirm that this is my personal address.
image (77).png
Enter 2FA and click confirm
image (78).png
Once it is done, you will see the address added to withdrawal whitelist.
image (79).png
See more
icon

HashKey Global Team

How to whitelist deposit address and withdrawal address at one go (Personal Wallet) APP version
Step 1 : Open your APP
Step 2 : Select Assets
image (15).png
Step 3: Select Deposit button
image (16).png
Step 4: Select your asset to deposit
image (17).png
Step 5: Select the network of deposit
image (18).png
Step 6: Select Personal Wallet
image (19).png
image (20).png
Step 7: Modify the amount to the amount you are going to deposit
image (21).png
Step 8: After enter the amount, then click confirm
image (22).png
Step 9: Take note of additional fee to verify your address
image (23).png
Step 10: Follow the Specify Deposit Amount and enter the same amount in your personal wallet.
image (24).png
 
 
Then your personal wallet address will be added to Deposit Whitelist How to check the whitelist ?
Step 1: Go to Assets
image (26).png
Step 2: The address is added to Deposit Whitelist.
image (27).png
Step 3: Click ... button to add the address to Withdrawal Whitelist
image (28).png
Step 4: Click Add Type button to add the address to Withdrawal Whitelist.
image (29).png
Step 5: Select I confirm that this is my personal address
image (30).png
Step 6: Enter 2FA
image (31).png
Step 7: Then will see the address added to withdrawal whitelist.
image (32).png
See more
icon

HashKey Global Team

MetaMask Operation Guidelines

How to deposit virtual assets into the HashKey Global using MetaMask?

  1. Installing MetaMask Wallet (If you've already installed, please skip this step.)

Kindly remind that this installation tutorial is for reference only. Please visit the MetaMask official website https://metamask.io/ for all relevant information and installation instructions. Do not click on on irrelevant links to avoid damaging your asset security. Mnemonic words are very important. Please ensure that your mnemonic words are recorded and properly stored. If the mnemonic words are lost, the asset cannot be retrieved.

  1. Installation tutorial on PC

Go to metamask.io \ Chrome Web Store or Firefox Plugin Store to download MetaMask：
1280X1280 (14).PNG1280X1280 (15).PNG
click on【Add to Chrome】；
1280X1280 (16).PNG
click on [Add exetension]；
1280X1280 (17).PNG
Select [Create new wallet].（If you already have a wallet, select [Import an Existing Wallet] and access your assets using mnemonic words or private keys, and you can skip the next steps.）；
1280X1280 (18).PNG
Create your own password, then click on [Create new wallet].
dbc1d2e7-7bd1-4f37-96eb-a5e5db797dbb.png
Select [Secure my wallet (recommended)]；
07cde42e-274e-4efb-8844-ff5355bc6165.png
click on [Reveal Secret Recovery Phase] to see your mnemonic words and record it in a secure place.
ba4c5b55-6872-4776-b926-f7bc4dc614c2.png
After passing the mnemonic word test, the wallet is created successfully.
6c2765bc-f838-4f4e-9f60-a046ed9b250a.png

  1. Installation tutorial on Mobile

Download the MetaMask App using the App Store or Google Play.
0b74e362-748e-47e5-ab3c-bde933843328.png8adb0987-5d2a-4b3e-af5d-219f6b7194d3.png

  1. Confirm that you want to deposit your virtual assets on the HashKey Global.

      1) If there are corresponding wallet addresses for assets and networks, ensure that the account assets are sufficient to deposit.
      2) If there are no corresponding wallet addresses for assets and networks, please create relevant wallet addresses.

  1. Transfer Process on MetaMask Wallet

  1. Add deposit whitelist through signature authentication

Select MetaMask for whitelisting the deposit addresses, click on [Connect MetaMask], so the system will display the wallet connection interface. Please confirm the wallet address that requires authentication, click on [Next], and then click on [Connect].
（*Same process for whitelisting the withdrawal addresses）
image.pngimage (11).png
click on [Sign] after connecting；
image (2).png
After completing security authentication, the address will be added to the whitelist. After that, you can select the address for deposit or withdrawal without having to perform a new authentication.
image (3).png

  1. Enter your HashKey Global deposit address into MetaMask (Please confirm the asset type and network again)

Option 1: scan the QR code on the HashKey Global deposit page.
click on the scanner button in the upper right corner and scan the QR code displayed on the HashKey Global deposit page. After that, check to see if the deposit address obtained after scanning matches the address on the page. If it matches, it means that the address was successfully obtained.
 
69ce68a8-0a0b-4311-94f9-d299dc23f49a.png3e9f99ce-a4fd-46d8-bba7-13b1ef8ef8d3.png
 
Option 2: Copy and paste the deposit address from HashKey Global to MetaMask.
Select the Crypto that matches the HashKey Global Deposit page → select 【 Send 】 → and enter the Deposit address copied from the HashKey Global Deposit page;
 
11be81b2-00c0-4f1e-af9e-59e7b9bd3438.png2dc893fe-b8f2-456a-95cc-6dd9b547b436.png8b5c0861-efbc-4cdc-8f7b-273ec67f52e1.png
 
See more
icon

How to Deposit through a Third-Party Exchange?

See all articles

HashKey Global Team

How do I verify deposits from third-party exchanges?

As a leading compliant digital exchange in the industry, HashKey Global requires ownership verification of your deposits from third-party exchanges in accordance with relevant policies and considerations for the security of your funds.
1) If your deposit comes from the third-party exchange, and the KYC information of the third-party exchange is consistent with the KYC information you used when registering with HashKey Global, your deposit will be automatically authenticated and credited to your account.

  • Binance, Bitget, Bybit, HashKey HK, OKX
  • AscendEX (BitMax), BitMart, BitoPro, Bitrue, BITPoint, Bing X, Bitfinex, Bitstamp, Bitflyer, Bithumb,
    Bitkan, Bitvavo, Backpack Exchange,
  • Circle, Coinhako, CoinEX, Coinone, Coinbase, Coincheck, Crypto.com, CoinList, C-Patex, Coins.ph, Flipster, Fireblocks，FameEX
  • Gate.io, Gemini, HTX, Indodax, Kuna Exchange, Kraken, Kucoin, Korbit,
  • LBank, Liquid, Luno, Matrixport, MAX Exchange, Max Maicoin, Paribu, TruBit, TapBit, Upbit, WOO X, XREX, Zaif


2) If the KYC information of your third-party exchange is inconsistent with that of HashKey Global (such as the name has special characters, the name is incomplete, etc.), resulting in your deposit not being automatically authenticated successfully, your deposit status will be "Pending Address verification". In this case, you can go to the [Recent Deposit Records] section at the bottom of the deposit page, or you can click [View More] to go to [Custody Account] → [Account Records] to check.Then you need to verify your KYC name according to the instructions on the page to complete the deposit. Alternatively, you can initiate a refund.

 

See more
icon

HashKey Global Team

Currently, what are the third-party exchanges that HashKey Global accepts deposits from?
We currently accept deposits from the following third-party exchanges.
  • AscendEX (BitMax)
  • BitMart
  • BitoPro
  • Bitrue
  • BITPoint
  • BingX
  • Binance
  • Bitfinex
  • Bitstamp
  • Bitflyer
  • Bybit
  • Bithumb
  • Bitget
  • Bitkan
  • Bitvavo
  • Backpack Exchange
  • Circle
  • Coinhako
  • CoinEx
  • Coinone
  • Coinbase
  • Coincheck
  • Crypto.com
  • CoinList
  • C-Patex
  • Coins.ph
  • Flipster
  • Fireblocks
  • FameEX
  • Gate.io
  • Gemini
  • HashKey HK
  • HTX
  • Indodax
  • Kuna Exchange
  • Kraken
  • Kucoin
  • Korbit
  • LBank
  • Liquid
  • Luno
  • Matrixport
  • MAX Exchange
  • Max Maicoin
  • OKX
  • Paribu
  • TruBit
  • TapBit
  • Upbit
  • WOO X
  • XREX
  • ZaifGate.io
See more
icon

HashKey Global Team

How do I withdraw digital assets from a third-party exchange to HashKey Global?

1.1 Obtain the deposit address for HashKey Global

1.1.1 After logging into your HashKey Global account, click on the "Deposit" button at the top right corner; or go to the "Assets" page at the top right corner, select "Custody Account" -> "Deposit". 
 
image - 2024-09-11T162116.992.png
 
1.1.2 After entering the "Deposit" page, select the digital asset you wish to deposit and its corresponding network.
 
image - 2024-09-11T162119.474.png
 
1.1.3 Click on the "Copy" button or scan the QR code on the page to obtain the deposit address for HashKey Global.

1.2 Perform Withdrawal on other Exchange:

1.2.1 Log in to your account on other exchange and proceed with the withdrawal operation.
*Please note that the KYC name on your account at other exchange must match with the KYC name on HashKey Global.
1.2.2 Select the withdrawal currency, withdrawal network, enter the withdrawal amount, and the withdrawal address (i.e., the deposit address for HashKey Global). Complete the withdrawal operation.
Note: Ensure that your withdrawal amount, after deducting fees such as transaction fees and gas fees, is still greater than the minimum deposit amount required by HashKey Global.
1.2.3 After the withdrawal is completed, wait for the corresponding number of block confirmations to be reached, and then wait for the funds to be credited.
 

1.3 View deposit records

After completing the deposit transfer operation, your deposit records will be displayed in the "Recent Deposit Records" section below the deposit page, or you can also click on "View More" to go to "Custody Account" -> "Account Records" to view.
 
image - 2024-09-11T162121.749.png
 
*Note: If there are special characters in your name or if the verification fails, your deposit status will be "Pending Address verification". In this case, you need to verify your KYC name according to the instructions on the page to complete the deposit. Alternatively, you can initiate a refund. Your deposit will only be successfully verified and credited if the name of the sender matches the name on the KYC-verified documents.

 

 

See more
icon

How to Deposit Digital Assets?

See all articles

HashKey Global Team

Step-by-Step Guide: How to Deposit UXLINK to HashKey Global

Step 1: Deposit UXLINK to HashKey Global

Depositing from a Personal Wallet

  1. Log into Your Account: Access your HashKey Global account.
  2. Navigate to Deposit Section: Find the 'Deposit' option in your asset overview
    image (2).png
  3. Select Asset: UXLINK, and Select Network: Arbitrum, select 'Personal Wallet' as Address Source.
    image (3).png
  4. Fill in the deposit amount and click [Confirm], then the system will automatically calculate a specific verification amount, and you need to confirm the deposit amount on the Pop-up page and click [Confirm].
    image (4).png
  5. Click [Copy] or scan the QR code on the page to obtain the deposit target address for subsequent deposit and transfer operations. Note that the deposit amount must be strictly in accordance with the amount specified in the interface.
    img_v3_02cs_3e7bd179-4046-4caa-9152-169846e019hu.png
  6. Transfer from Personal Wallet: Initiate the transfer from your wallet to the copied address.
  7. Confirm the Deposit: Make sure the deposit is confirmed on the blockchain; it will then be credited to your HashKey Global account.
     

 

Depositing from an Exchange Platform

  1. Log into Your Account: access your HashKey Global account.
  2. Navigate to Deposit Section: Find the 'Deposit' option in your asset overview.
    image (5).png
  3. Choose Asset: UXLINK, and Network: Arbitrum, Select 'Exchange Platform' as the source of the deposit address.
    img_v3_02cs_2efa884c-c81e-4ff6-a308-b375c2e62bhu.png
  4. Identify the Sending Exchange: Select the third-party exchange from which you are transferring funds.
  5. Verify Account Details: Ensure that the details on both the sending and receiving exchanges match.
  6. Execute the Deposit: Transfer the funds from the third-party exchange to the provided HashKey Global deposit address.
    image (6).png
  7. Await Confirmation: Your account will be credited post-confirmation on the blockchain.
     
     

Verifying Deposits and Whitelisting

  • Whitelisting Addresses: If depositing from a new address, you might need to verify ownership through a "whitelisting" process by depositing a small, specified amount determined by HashKey Global.
  • Signature Verification: Alternatively, you can also choose the "Signature Verification" method for authentication.
    image (7).png

General Notes

  • Supported Exchanges: Make sure the third-party exchange you are using is supported by HashKey Global for deposits. We currently accept deposits from the following third-party exchanges.
    • Binance
    • OKX
    • Bitfinex
    • Coinbase
    • Kraken
    • Crypto.com
    • Bitstamp
    • Gate
  • Deposit Confirmation: Deposits need to be confirmed by the blockchain network, which may take time depending on the network traffic and the asset type.
 
Your are all set! Rewards will be distributed to eligible users Spot Account within 10 working days after the event concludes.
 
For further assistance, contact our customer service via the "chat" button on our website or through our app, or email us at support@global-cs.hashkey.com.
See more
icon

HashKey Global Team

Step-by-Step Guide: Join HashKey Global's XR Deposit Event & Win 100 USDT!

Step 1: Deposit XR to HashKey Global

Depositing from a Personal Wallet

  1. Log into Your Account: Access your HashKey Global account.
  2. Navigate to Deposit Section: Find the 'Deposit' option in your asset overview.
1.PNG
  1. Select Asset: XR, and Select Network: BSC (BEP20), select 'Personal Wallet' as Address Source.
2.PNG
  1. Fill in the deposit amount and click [Confirm], then the system will automatically calculate a specific verification amount, and you need to confirm the deposit amount on the Pop-up page and click [Confirm].
3.PNG
  1. Click [Copy] or scan the QR code on the page to obtain the deposit target address for subsequent deposit and transfer operations. Note that the deposit amount must be strictly in accordance with the amount specified in the interface.
4.PNG
  1. Transfer from Personal Wallet: Initiate the transfer from your wallet to the copied address.
  2. Confirm the Deposit: Make sure the deposit is confirmed on the blockchain; it will then be credited to your HashKey Global account.
 

Depositing from an Exchange Platform

  1. Log into Your Account: access your HashKey Global account.
  2. Navigate to Deposit Section: Find the 'Deposit' option in your asset overview.
6.PNG
  1. Choose Asset: XR, and Network: BSC (BEP20), Select 'Exchange Platform' as the source of the deposit address.
  2. Identify the Sending Exchange: Select the third-party exchange from which you are transferring funds.
  3. Verify Account Details: Ensure that the details on both the sending and receiving exchanges match.
7.PNG
  1. Execute the Deposit: Transfer the funds from the third-party exchange to the provided HashKey Global deposit address.
8.png
  1. Await Confirmation: Your account will be credited post-confirmation on the blockchain.
 

Verifying Deposits and Whitelisting

  • Whitelisting Addresses: If depositing from a new address, you might need to verify ownership through a "whitelisting" process by depositing a small, specified amount determined by HashKey Global.
  • Signature Verification: Alternatively, you can also choose the "Signature Verification" method for authentication.
9.png
 

General Notes

  • Supported Exchanges: Make sure the third-party exchange you are using is supported by HashKey Global for deposits. We currently accept deposits from the following third-party exchanges.
    • Binance
    • OKX
    • Bitfinex
    • Coinbase
    • Kraken
    • Crypto.com
    • Bitstamp
    • Gate
    • bybit
  • Deposit Confirmation: Deposits need to be confirmed by the blockchain network, which may take time depending on the network traffic and the asset type.
 
For further assistance, contact our customer service via the "chat" button on our website or through our app, or email us at support@global-cs.hashkey.com.
 

Step 2: Make Your First Trade

Congratulations! Your are one step away from your 100 USDT reward! Be one of the first 1,200 to complete your first trade of any amount of any asset to be eligible!
 

  1. Navigate to the Trading Interface

Click [spot], this brings you to our trading page. On the left side, you will find a list where you can select the trading pair. For this guide, we will use BTC/USDT as an example.
10.png

  1. Understand the Trading Interface

The trading interface typically displays:
  • Market Depth Chart: Shows the buy (bid) and sell (ask) orders in the market.
11.png
  • Price Chart: Displays the historical price movements of BTC against USDT.
12.png
  • Order Book: Lists all the current buy and sell orders.
13.png
  • Order Placement Section: Where you can place buy or sell orders.
14.png
 

  1. Place a Trade

  • Market Price: Buys or sells at the best available current price.
  • Limit Price: Sets a specific price at which you want to buy or sell. The order will only be executed if the market price meets your specified price.
To place an order, enter the amount of BTC you want to buy or sell and choose the type of order. Then, submit the order.
 
Your are all set! Rewards will be distributed to eligible users Spot Account within 10 working days after the event concludes.
See more
icon