Modify Account Information

  • HashKey Global Team

    How to update KYC information?

    1. Supporting countries

    For the time being, the KYC information update function is only accessible for certain countries such as: Japan, Korea,Vietnam. We will gradually support more countries for this feature. Please stay tuned.
     

    2.Applied use scenarios

    1. Wrong KYC informaiton

    If you find out that the information of yours is not matching up with the KYC documents you submitted, such as name or date of birth, you can use this feature to update the corresponding information.

    1. Deposit/withdrawal verification failure

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    According to regulatory requirements, when depositing funds from other exchanges to HashKey Global, or withdrawing from HashKey Global to other exchanges, it is necessary to verify that the user information (name, date of birth) matches between the two exchanges. Due to language differences across countries, names may have both local and English versions (such as in Japan and Korea). A common cause of deposit or withdrawal verification failure is that the name you have on HashKey Global is in a different language than the one on the other exchange. You can use this feature to resolve the issue. Once updated, we will compare the multiple versions of your name with the other exchange, and if there is a match in any language, deposits and withdrawals will go through.
     
    Scenario
    If your name in another exchange is in English
    If your name in another exchange is in your native language
    Operation
    You can select and update your English name on HashKey Global KYC page
    You can select and update your native language name on Hashkey Global KYC page
    Document required
    Passport
    ID card
     

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    3.Reminder

    Please take note that each person has up to 3 limits within a year to use the feature to update KYC information.

     

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