Submission Requirements

  • HashKey Global Team

    KYC Tips for POI and POA

    KYC Tips for Dutch Users

    1. Proof of Identity

    Supported document types
    Passport
    ID card
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport
    11.png
    ID card
    22.png33.png
    Notice
    1. Driving licenses are not supported.
    2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

    1. Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
    Supported document examples
    No.
     
    Type
     
    Example（For reference only）
     
    1.  
     
    Bank Statement
     
     
    1.png
     
    1.  
     
    Electric bill
     
    2.png3.png
    1.  
    Mobile phone bills
    （Name structure: first name + last name
    There can be more than one name,
    For formal written purposes only.
    One is commonly used, and the rest is only for formal occasions
    Therefore, if there are multiple customer names, it is possible to use only the first name）
    4.png
     
    1.  
    Government documents
    5.png
     
    1.  
    Mobile bill
    6.png
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     
    Unsupported Document Example（For reference only）
    No
    Type
    Example (For Reference only)
    1.  
    Bank statement
    (There is no address)
     
    1.png
     
    1.  
    Receipt
    2.png
     
    1.  
    Others
    3.png1.png
     

    KYC Tips for Egyptian Users

     1. Proof of Identity

    Supported document types
    Passport
     
    Supported document requirements
    1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. The passport will not expire in the next 3 months.
    4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport
    2.png
    Notice
    1. Driving licenses and ID cards are not supported.
    2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

       

      1. Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No.
     
    Type
    Example（For reference only）
     
    1.  
     
    Bank Statement
     
     
    2.png1.png
    1.  
     
    Water bill
     
    3.png
    1.  
    Electric bill
    4.png
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
    Unsupported Document Example（For reference only）
    No
    Type
    Example (For Reference only)
    1.  
    Bank statement
    (There is no address)
     
    1.png3.png2.png
     
    1.  
    Electronic invoice
     
    1.png
     

    KYC Tips for Moroccan Users

    1. Proof of Identity

    Supported document types
    Passport
    ID card（One-Card Pass Only support Carte Nationale d’Identite）
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport
    55.png
    ID card（Only support Carte Nationale d’Identite）
    66.PNG77.png
    Notice
    1. Driving licenses are not supported.
    2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

    1. Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No.
     
    Type
    Example（For reference only）
     
    1.  
     
    Bank Statement
     
     
    daf60dc9-ca6b-49c9-9212-fc1a06d2048e.png1.png3.png
    1.  
     
    Electric bill
     
    4.png
     
    1.  
    Others
    5.png6.png
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     
    Unsupported Document Example（For reference only）
    No
    Type
    Example (For Reference only)
    1.  
    Invoice
    1.png
     
    1.  
    Postal Receipt
    2.png
     
    1.  
    Without address
    3.png
     
    1.  
    Order
    4.png
     

    KYC Tips for United Arab Emirates Users

    1. Proof of Identity

    Supported document types
    Passport
    ID card
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport
    ee.png
    ID card (front and back side)
    aa.png
    Old version
    bb.png

    New version

    Notice
    1. Driving licenses are not supported.
    2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

    1. Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No.
     
    Type
    Example（For reference only）
     
    1.  
     
    Bank Statement
     
     
    1.png6e4b44c2-fc32-41d1-ba0e-86d3129de023.png3.png
     
    1.  
     
    Electric bill
     
    4.png
     
    1.  
    Tax invoice
    5.png
     
    1.  
    Mobile bill
    6.png
     
    1.  
    others
    7.png
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     
    Unsupported Document Example（For reference only）
    No
    Type
    Example (For Reference only)
    1.  
    Bank statement
    (There is no address)
     
    1.png
     
     
     
    2.png
     
    1.  
    Consumption bills
    3.png
     

     KYC Tips for Brazilian Users

    1. Proof of Identity

    Supported document types
    Passport
    ID card（Only support CARTEIRA DE IDENTIDADE, RG）
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport
    56.png57.png58.png
    Notice
    1. Driving licenses are not supported.
    2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

    1. Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No.
     
    Type
    Example（For reference only）
     
    1.  
     
    Bank Statement
     
     
    1.png2.png3.png
    1.  
     
    Electric bill
     
    4.png5.png6.png7.png8.png
    1.  
    Mobile phone bills
    10.png9.png11.png12.png
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     
    Unsupported Document Example（For reference only）
    No
    Type
    Example (For Reference only)
    1.  
    Bank statement
    (There is no address)
     
    1.png
     
    1.  
    Envelope
    2.png
    1.  
    DANFE (Electronic invoice)
    3.png
    1.  
    Postal Receipt
    4.png
     

    KYC Tips for Ukrainian Users

    1、Proof of Identity

    Supported document types
    Passport
     
    Notice：
    Hashkey Global does not offer products and services in the following jurisdictions :
    Five regions of Ukraine : Crimea, Donetsk, Kherson, Luhansk, Zaporoxi
    Remarks: There is no restriction on birthplace in the above regions Why-is-my-country-region-not-listed
     
    Supported document requirements
    1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. The passport will not expire in the next 3 months.
    4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    66.PNG
    Unsupported document types
    Driving license
    Residence permit
    ID card
    Unsupported Document Example（For reference only）：
    9.png6.png7.PNG8.png

    2、Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No.
     
    Type
    Example（For reference only）
    1.  
     
    Bank Statement
     
     
    1.png2.png
     
    1.  
     
    Electric bill
     
    3.png
     
    3.
     
     
     
     
    Tax invoice
     
    4.png
     
     
     
    Unsupported document types
    Notice：
    （Hashkey Global does not offer products and services in the following jurisdictions :
    Five regions of Ukraine : Crimea Donetsk, Kherson, Luhansk, Zaporizhzhia）
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     
    Unsupported Document Example（For reference only）
    No
    Type
    Example (For Reference only)
    1.  
    Rental Contract does not specify the duration of the tenancy
    1.png
     
    1.  
    1. ID card/Residence permit
    2.png
     
     
    1.  
    bankbook
    3.png
     
    1.  
    Records of transfers
    (There is no address)
     
    4.png
     

    KYC tips for Turkish users

    1、Proof of Identity

    Supported document types
    Passport
    ID card
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport:
    1.png
    ID card:
    2.png3.png
    4.png5.png
    Notice
    1. Driving licenses are not supported.
    6.png
     
    1. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)
      7.PNG

    2、Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No.
    Type
    Example（For reference only）
    1.  
    Residence document
    1.png
     
    1.  
     
    Electricity bill
    2.png3.png4.png
     
    1.  
    Water bill
     
    5.png
     
    1.  
     
     
    Bank statement/debit - credit transaction
     
    6.png7.png
     
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
    Unsupported Document Example（For reference only）
    No.
    Unsupported Reason
    Unsupported Document Type
    Example（For reference only）
    1.  
     
    Others
     
     
    Financial services company
     
    1.png
     
    1.  
    Without a banking license
    Financial technical company
     
    2.png
     
    3. 
    With expired Limitation period
    T.C.
    iÇiSLERi BAKANLIGI
    Nüfus ve Vatandaslik Isleri Genel Müdürlügü
    YERLESIM YERI VE DIGER ADRES BELGESi
    （内政部人口和公民事务总局
    居住地和其他地址文件）
    a7154271-5189-4128-ac6f-a9a20a01ba04.png

    KYC Tips for Malaysian Users

    1. Proof of Identity

    Supported document types
    Passport
    ID card（One-Card Pass : Only support MyKad）
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport
    1.png
    ID Card ：
    2.png
    （Front）
    3.png
    (Back)
    Notice
    1. Driving licenses are not supported.
    2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

    1. Proof of Address

    Supported document types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No
    Type
    Example (For Reference only)
    1.  
    Bank Statement
    1.png
    2.
     
    Phone Bill
     
    2.png3.png
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
    Unsupported Document Example（For reference only）
    No.
    Unsupported Type & Reason
    Example（For reference only）
    1.
    Screenshots
    1.png
     

    KYC tips for South Korean users

    1、Proof of Identity

    Supported document types
    Passport
    ID Card（One-Card Pass—The seventh digit of the ID number must be 9/0/1/2/3/4）
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport：
    1.png2.png
    ID Card：
    3.png4.png
    Notice
    1. Driving licenses and ID cards are supported for proof of address
    2. Driving licenses are not supported for proof of identity.

    1.png3.png
    1. The contents of the passport cannot be obscured, and the four corners must be clearly exposed.

    21d5f449-09e9-454d-9889-2256ca0a9db1.png

    4. When using an ID card, please fill in only the local name. There is no need to split the name field, and the last name can be left blank.

    image - 2025-03-03T133320.592.png1.png

     

    5. When using your passport, please fill in both your English name and Korean name（surname and first name should be separated ）and ensure it matches exactly with your passport. 

    image - 2025-03-03T133435.599.pngimage - 2025-03-03T133437.945.png

              

    2、Proof of Address

    Supported document types
    1. ID Card
    2. Driving license
    3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    4. Tax invoices or government-issued residency certificates/certificates.
    5. Bank statements/certificates, credit card statements/certificates.
    6. Mobile phone bills.
    7. Insurance statement
    8. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
    6. If POI is a Korean ID, you can check whether the identity number is the same as POA
    Supported document examples
    No
    Type
    Example（For reference only）
    1.  
     
    예방접종증명서
    Certificate of Immunization
     
    1.png
    1.  
    주민등록표
    Resident Registration Card
     
    2.png
    1.  
    납부내역증명
    Certificate of Tax Payment
     
    3.png
    1.  
     
     
    Household Register
     
     
    1.png
    6.
    잔액증명서
    Certificate of Deposit / Money Trust Balance
     
    5.png
    7.
    Billing Statement
     
    1.png
    8.
    납세증명서
    Tax Clearance Certificate
    2.png
     
    9.
     
    가족관계증명서(일반)
    Family relations certificate
     
     
    1.png
    10.
    Internet bill
     
    2.png
    11.
    국민건강보험
    H-well National Health Insurance (NHIS)
    4.png
     
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Envelopes or postcards
    7. Encoded or encrypted documents
    8. Geographical photographs
    9. Medical bills
    10. Shopping receipts
    11. Post Office box (P.O. box) or C/O address
    12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
    No
    Unsupported Reason
    Unsupported Document Type
    Example（For reference only）
    1.
    POA with no address
     
    Family relations certifications
    image - 2024-11-01T210723.784.png
    2.
    POA with no issuance date
     
    Electricity bill
     
    image - 2024-11-01T210735.638.png
    3.
    POA with no name
     
    Electricity bill
     
    image - 2024-11-01T210739.250.png
    Gas bill
     
     
    image - 2024-11-01T210742.752.png
    image - 2024-11-01T210745.344.png
    4.
    Others
    Screenshots
     
    image - 2024-11-01T210748.159.png
     
     
    With blocking or editing content
    image - 2024-11-01T210750.352.png
     
     
    Passport
     
     
               image - 2024-11-01T210757.706.png
     
     
    Envelopes or postcards
     
    image - 2024-11-01T210806.454.pngimage - 2024-11-01T210804.176.png
     
     
    Proof of income
    （This certificate is for viewing only and has no legal effect）
     
    image - 2024-11-01T210810.554.png
     
     
    Encoded or encrypted documents
    -
     
     
    Geographical photographs
    -
     
     
    Pension statements
    -
     
     
    Medical bills
    -
     
     
    Shopping receipts
    -
     
     
    Post Office box (P.O. box) or C/O address
    -
     
     
    Electronic payment or digital wallet such as Wise
     
     
    image - 2024-11-01T210814.003.png
     

    KYC tips for Japanese users

    1、Proof of Identity

    Supported document types
    Passport
    ID card（One-Card Pass :only those issued to Japanese nationals）
     
    Supported document requirements
    1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. The passport will not expire in the next 3 months.
    4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport

    1.png2.png

    ID card (only those issued to Japanese nationals)

    3.png

    Notice
    1. Driving licenses and ID cards are supported for proof of address.
    2. Driving licenses are not supported for proof of identity The contents of the passport cannot be obscured, and the four corners must be clearly exposed.
    1.png5.png
    Notice: Proof of identity without address can not be used for a ''One-Card Pass''
    3.png

    2、Proof of Address

    Supported document types
    1. ID Card (only those issued to Japanese nationals)
    2. Driving license
    3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    4. Tax invoices or government-issued residency certificates/certificates.
    5. Bank statements/certificates, credit card statements/certificates.
    6. Mobile phone bills.
    7. Insurance statement
    8. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No
    Type
    Example（For reference only）
    1.  
     
    電気料金等明細書
    Electricity bill
     
     
    image - 2024-11-01T215858.698.png
    1.  
    使用水量·料金のお知らせ
    Notice of water consumption and fees
    image - 2024-11-01T215901.738.png
    1.  
    住 民 票
    resident's certificate
     
    image - 2024-11-01T215906.001.png
    1.  
    水道·下水道使用量等のお知らせ
    Notice of your water and sewage usage
    image - 2024-11-01T215909.199.png
    5.
    納付書·領収(納付受託)証書
    National Pension
     
    image - 2024-11-01T215912.934.png
    6.
    寄附金受領証明書
    Donation receipt certificate
    (Issued by National Tax
    Agency)
    image - 2024-11-01T215915.886.png
    7.
    カードご利用明細書/代金明細書
    Credit card/Bank account
    statement
     
     
     
    image - 2024-11-01T215921.160.pngimage - 2024-11-01T215918.927.pngimage - 2024-11-01T215926.306.png
    8.
    固定資産税·都市計画税納税通
    知書
    Fixed Asset Taxes/City
    Planning Taxes
    image - 2024-11-01T215930.061.png
    9.
     
    自動車税(種別割)納税通知書·
    納付書兼領収証書 Automobile
    tax notice/payment
    notice/receipt certificate
     
     
    image - 2024-11-01T215932.569.pngimage - 2024-11-01T215935.245.png
    10.
    国民健康保険
    Japanese National Health Insurance Certificate
     
    image - 2024-11-01T215938.108.png
    11.
    貯金残高証明書
    Certification of the Balance of Deposit
     
     
    image - 2024-11-01T215949.361.png
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Envelopes or postcards
    7. Encoded or encrypted documents
    8. Geographical photographs
    9. Medical bills
    10. Shopping receipts
    11. Post Office box (P.O. box) or C/O address
    12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
    No
    Unsupported Reason
    Unsupported Document Type
    Example（For reference only）
    1.
     
    POA with no address
     
    ガスからのお知らせ
    Notice from Gas
     
    image - 2024-11-01T215953.566.png
     
     
    入出金明細
    Deposit and withdrawal details
     
    image - 2024-11-01T215959.946.png
     
     
    Certificate of balance
    20240509-154402.png
     
     
    御請求書
    Bill/Invoice
    image - 2024-11-01T220010.674.png
     
     
    普通預金
    お取引明細のお知らせ
    Normal deposit
    Notice of transaction details
     
    image - 2024-11-01T220013.421.png
     
     
    上下水道料金領収証書
    Water and sewerage fee receipt
    image - 2024-11-01T220017.008.png
     
     
    納入通知書兼領収書
    Public sewer usage fee
    image - 2024-11-01T220019.761.png
     
     
    残高証明書
    Account Balance certificate
     
    image - 2024-11-01T220022.150.png
     
     
    Passbook
    image - 2024-11-01T220024.912.png
    2.
    POA with no issuance date
     
    国税領収済通知書
    National tax receipt notice
    image - 2024-11-01T220027.679.png
     
     
    ご利用明細書
    Credit card account balance
     
    image - 2024-11-01T220032.115.png
     
     
    Water bill
     
    image - 2024-11-01T220035.032.png
     
     
    Bank Notice
     
    image - 2024-11-01T220037.659.png
    3.
    POA with no name
     
    水道料金·下水道料金
    口座振替済のお知らせ
    Water and sewerage charges
    Notice of account transfer
     
    image - 2024-11-01T220041.215.png
    4.
    Others
    Screenshots
     
    image - 2024-11-01T220044.132.png
     
     
    Document with blocking or editing content
     
     
    image - 2024-11-01T220048.244.png
    image - 2024-11-01T220051.371.png
    image - 2024-11-01T220054.395.png
     
     
    ポケットカード本人確認書類等のご提出のお願い
    Card application
     
    image - 2024-11-01T220056.857.png
     
     
    Passport
     
    image - 2024-11-01T220100.326.png
     
     
    Envelopes or postcards
     
    image - 2024-11-01T220103.644.png
    image - 2024-11-01T220105.847.png
     
     
    Express waybill
     
    image - 2024-11-01T220108.451.png
     
     
    Electronic payment or digital wallet such as Wise
     
    image - 2024-11-01T220134.604.png
     
     
     
    Encoded or encrypted documents
    -
     
     
    Geographical photographs
    -
     
     
    Medical bills
    image - 2024-11-01T220138.669.png
     
     
     
    Shopping receipts
    image - 2024-11-01T220142.571.png
     
     
     
    Post Office box (P.O. box) or C/O address
    image - 2024-11-01T220145.147.png
     
     

    KYC tips for Vietnamese users

    1. Proof of Identity

    Supported document types
    Passport
    ID Card (One-Card Pass)
     
    Supported document requirements
    1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
    2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
    3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
    4. The passport/ID will not expire in the next 3 months.
    5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
    6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
     
    Supported document examples
    Passport:
    56.png
    ID Card:
    2.png5.png6.png

    1. Proof of Address

    Supported document types
    1. ID Card
    *To use an ID card as proof of address, ID card must also be used as proof of identity
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates/certificates.
    3. Bank statements/certificates, credit card statements/certificates.
    4. Mobile phone bills.
    5. Insurance statement
    6. Service apartment/hotel rental contract .
    *The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
     
    Supported document requirements
    1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
    2. Your name must match exactly as it appears on the passport/ID.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans.
    5. Clear display of issuing institution details, such as government agencies or utilities.
     
    Supported document examples
    No
    Type
    Example（For reference only）
    1.  
     
    Bank account summary
     
     
    image - 2024-11-01T223215.520.png
     
    2.
    Bank statement/debit - credit transaction
    image - 2024-11-01T223217.943.png
     
    3.
    Water bill
    image - 2024-11-01T223220.020.png
     
    4.
    Electricity bill
    image - 2024-11-01T223221.806.png
     
    5.
    Home broadband invoice
     
    image - 2024-11-01T223224.861.png
     
    Unsupported document types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     

    台灣客戶KYC-身份證件及地址證明指引

    一、基礎證件

     
    支持的證件類型
    護照
    身分證（一卡通）
     
    支持的證件要求
    1. 護照/身分證必須為未經任何篡改的本人護照，護照上的人臉照片必須為本人，並且有清楚的五官和輪廓
    2. 護照/身分證必須是彩色的原始照片（靜態圖像）或未經任何編輯的掃描件（不是螢幕截圖或從社交網路上傳的照片）
    3. 身分證正反面均需上傳，正面含括國徽，正反面均顯示訊息。
    4. 護照/身分證在未來至少3個月內仍有效
    5. 護照/身分證上的文字內容需清晰可見，包括姓名全名、出生日期、國籍、證件號碼、條碼、有效期資料、機讀（MRZ）和其他重要資訊存在且可讀
    6. 護照/身分證的所有角落可見，沒有外來物體或圖形元素，沒有劃痕、污漬、撕裂、反光點或異物，沒有使用任何軟體進行編輯或轉換為PDF。
     
    支持的證件範例
    護照：

    2.png
    中華民国国民身分證：
    3.png4.png
    注意事項
    不支持駕駛執照
    5.png

    二、地址證明

    支持的文件類型
    1. 身份證
    *若要使用身份證作為地址證明，身份證也必須作為身份證明
    1. 公用事業賬單，如水電費、燃氣費、固網電話、家庭寬帶、有線電視月結單據
    2. 稅務發票或政府發出的居民證明/證書
    3. 銀行對賬單/結單、信用卡對賬單/結單
    4. 手機賬單
    5. 保險對帳單
    6. 可支持的公寓/飯店租屋合約
    *用戶提交租屋合約必須包含, 與註冊用戶同名, 一年租屋合約和到期日從開戶算起3個月
     
    支持的文件要求
    1. 需包含您清晰、完整的姓名、現居住地址（不能為商業地址）、簽發日期
    2. 您的姓名須與您護照/身分證上的姓名保持完全一致
    3. 簽發日期距今在三個月以內
    4. 未經任何編輯的真實文件或原始文件掃描本
    5. 需要清晰顯示發出機構的資料，例如發出的政府機關、公用事業機構等
     
    支持的文件範例
    序號
    類型
    範例（仅供参考）
    1.  
     
    户籍騰本(現户部分)
     
     
    image - 2024-11-01T223422.286.png
    1.  
    地方税
     
    image - 2024-11-01T223424.885.png
    1.  
    行動寬頻服務申請書
     
    image - 2024-11-01T223427.680.png
    1.  
    银行账单
    image - 2024-11-01T223429.969.png
    5.
    使用牌照稅
     
    image - 2024-11-01T223432.291.png
    6.
    違反道路交通管理事件通知單
    image - 2024-11-01T223434.511.png
    7.
    國民年金保險費繳款單
    image - 2024-11-01T223436.543.png
    8.
    手機帳單
    image - 2024-11-01T223438.604.png
    9.
    綜合所得稅納稅證明書
    image - 2024-11-01T223440.854.png
     
    不支持的文件類型
    1. 沒有地址的文件
    2. 沒有發行日期的地址證明
    3. 沒有姓名的地址證明
    4. 電腦、手機等电子设备的截屏圖片
    5. 含有被遮擋或編輯的內容
    6. 駕駛執照
    7. 身份證
    8. 信封或明信片
    9. 包含編碼或加密的文件
    10. 地理照片
    11. 醫療費用賬單 (非政府机构）
    12. 購物收據
    13. 郵政信箱或轉交地址
    14. 來自沒有合規牌照的金融服務提供商（即來自加密/數位錢包服務提供商、金融科技公司等，如 Wise）的聲明
     

    KYC Tips for Singaporean Users

    1. Proof of Identity

    Supported Document Types
    Passport
     
    Supported Document Requirements
    1. The passport must be your own, with an untampered photo showing clear facial features and outlines.
    2. The passport must be a color original photo (static image) or an unedited scan (not a screenshot or a photo uploaded from a social network).
    3. The passport must remain valid for at least the next three months.
    4. The text on the passport must be clearly visible, including full name, date of birth, nationality, document number, barcode, validity period, machine-readable zone (MRZ), and other important information.
    5. All corners of the passport must be visible, with no foreign objects, graphic elements, scratches, stains, tears, reflective spots, or other obstructions. No software should have been used to edit or convert the document to a PDF.
     
    Supported Document Examples
    Passport
    1.png
    Notice
    Driving licenses are not supported.
    1.png
    Identity cards are not supported.
    2.png3.png
    Front
    4.png
                                                                                 Back

    1. Proof of Address

    Supported Document Types
    1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, and cable TV monthly statements.
    2. Tax invoices or government-issued residency certificates.
    3. Bank statements, credit card statements.
    4. Mobile phone bills.
    5. Insurance statements.
    6. Rental contracts for service apartments/hotels.
    The rental contract submitted must include the same name as the registered user, a one-year rental contract, and an expiration date within three months of account opening.
     
    Supported Document Requirements
    1. Must include a clear, complete name, current residential address (not a commercial address), and the issuance date.
    2. Your name must match exactly as it appears on your passport.
    3. The issuance date must be within the last three months.
    4. Genuine, unedited documents or original document scans are required.
    5. Clear display of issuing institution details, such as government agencies or utilities, is necessary.
     
    Supported Document Examples
    No.
    Type
    Example（For reference only）
    1.  
     
    Bank Statement
     
     
    image - 2024-11-01T223750.408.png
    1.  
    Electric bill
     
    image - 2024-11-01T223753.045.png
    image - 2024-11-01T223755.654.png
    3.
    Home broadband bill
     
    image - 2024-11-01T223757.845.png
    4.
     
    Tax invoice
     
    image - 2024-11-01T223820.160.png
     
    Unsupported Document Types
    1. POA with no address
    2. POA with no issuance date
    3. POA with no name
    4. Screenshots
    5. With blocking or editing content
    6. Driving license
    7. ID card
    8. Envelopes or postcards
    9. Encoded or encrypted documents
    10. Geographical photographs
    11. Medical bills
    12. Shopping receipts
    13. Post Office box (P.O. box) or C/O address
    14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
     
     

    海外华侨客戶KYC-身份证件，海外证件及地址证明指引

    居住于HashKey Global支持国家/区域范围内的海外华侨，可以通过提交基础证件（中国内地护照）、海外证件（海外长期居住许可证或非旅游签证）、海外地址证明来完成KYC认证。
     
    注意事项：
    1. 中国大陆用户必须同时持有中国大陆护照、海外证件和海外居住证明，否则无法进行KYC认证
    2. HashKey Global不支持的国家/区域可参见：为什么我所在的国家/地区未列出？
     

    一、基础证件

     
    支持的证件类型
    中国内地护照
     
    支持的证件要求
    1. 护照必须为未经任何篡改的本人护照，护照上的人脸照片必须为本人，并且有清楚的五官和轮廓
    2. 护照必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
    3. 护照不会在未来3个月内到期
    4. 护照上的文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、条码、有效期资料、机读（MRZ）和其他重要资讯存在且可读
    5. 护照的所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
     
    支持的证件范例
    中国内地护照：
    56.png

    二、海外证件

     
    支持的证件类型
    1. 签证类型： 工作签证， 留学签证， 商务签证， 家属签证（非旅游签证）， 长期签证
    *一般来说，签证通常是单页（新加坡工作证除外，需要双面) 信息
    1. 海外身份证/居住许可证 海外的身份证件/居住许可证通常是双面的，有些国家可能有例外，但系统会给予提示 仅HashKey Global支持的国家，点击查看不支持国家
    支持的证件要求
    1. 有效期：自开户提交之日起有效期需超过3个月
    2. 必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
    3. 文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、有效期资料和其他重要资讯存在且可读
    4. 所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
    5. 当您上传海外证件时，请务必注意选择正确的类型。 *海外证件类型分为"工作/学生签证等"和"海外身份证/居住许可证"。系统会根据您选择的类型自动要求您上传单页或双页的资料。选择错误可能导致需要上传双面证件的情况被认为是单面，这可能导致KYC认证被拒绝。
    支持的证件范例
    序号
    国家
    类型
    范例（仅供参考）
    1.
    加拿大
    1. 工作签证
    2. 学生签证
     
    1. 工作签证
    image - 2024-11-01T224815.411.png
    1. 学生签证
    截屏2024-07-29 下午1.38.21.png
     
    1.  
    新加坡
     
    1. 工作签证
    (**新加坡EP是双面的)
    1. 长期探访准证
    2. 学生准证
    3. 家属准证
     
    1. 工作签证
    image - 2024-11-01T224821.490.png
    （正面）
    image - 2024-11-01T224824.233.png
    （反面）
    1. 长期探访准证
    image - 2024-11-01T224826.483.png
    1. 学生准证
    image - 2024-11-01T224828.891.png
    1. 家属准证
    截屏2024-07-24 下午1.20.24.png
     
    1.  
    泰国
    A. 工作签证
    B. 精英卡
    C. E-VISA
    A. 工作签证
    image - 2024-11-01T224835.296.pngimage - 2024-11-01T224838.347.png
     
    B. 精英卡
    img_v3_02bd_fece9c63-df2c-4632-b06a-d2111a6375hu.jpg
    C. E-VISA
    image - 2024-11-01T224844.180.png
     
    1.  
    印度尼西亚
    长期签证
    img_v3_02am_e4a3f42a-4e6e-49a4-8485-c7886307bbhu.png
    1.  
    日本
    RESIDENCE CARD
    居住许可卡
    img_v3_02am_f6dc9ff8-a336-442a-be00-631bbf4b48hu.pngimg_v3_02am_d8eb396a-3873-4b89-aa43-278a79ea0ehu.png
     
                   （正面）                                   （反面）
     
    5.
    韩国
    RESIDENCE CARD
    居住许可卡
    image - 2024-11-01T224854.515.pngimage - 2024-11-01T224857.607.png
     
                       （正面）                          （反面）
     
    6.
    法国
    RESIDENCE PERMIT
    image - 2024-11-01T224901.097.png
    （正面）
    image - 2024-11-01T224903.973.png
    （反面）
    1.  
    新西兰
     
    Resident Visa
     
    20240723-170337.png
     
    8.
    英国
    E VISA
    **需提交两份文件
    1. 电子证明
    2. Share code
    output.pngoutput (1).png
    9.
    柬埔寨
    工作签证（FOREIGN EMPLOYMENT CARD)
    aaa.png
     


    不支持的    证件类型
    一次性签证
    旅游签证
    驾驶证
    数字身份证
     
    不支持的证件范例
    序号
    类型
    范例（仅供参考）
    1.  
     
    一次性签证
     
    20240508-123932.png
     
    1.  
     
    旅游签证
     
    20240508-123459.png
     
    1.  
     
    选错证件类型/把双面合成为一页上载
     
     
    20240508-121651.png
    1.  
     
    驾照
     
    DL.jpg
    1.  
    数字身份证
     
    image - 2024-11-01T224311.202.png
    image - 2024-11-01T224309.091.png
    1.  
    学生卡
    （需提供大使馆或政府机构发出的信函证明客户是在这所大学就读）
     
    image - 2024-11-01T224313.153.png
     
    1.  
    柬埔寨商务签证
    Cambodian Business Visa
     
    440de4a1-51e4-4b84-9a05-e926fe32c416.png
     


    三、地址证明

    **华侨的地址证明不可以是不支持国家/地区的地址证明 (仅HashKey Global支持的国家，点击查看不支持国家)
    支持的文件类型
    1. 公用事业账单，如水电费、燃气费、固网电话、家庭宽带、有线电视月结单据
    2. 税务发票或政府发出的居民证明/证书
    3. 银行对账单/结单、信用卡对账单/结单
    4. 手机账单
    5. 保险结算单
    6. 可支持的公寓/酒店租房合同
    *用户提交租房合同必须包含, 与注册用户同名, 一年租房合同和到期日从开户算起3个月。
     
    支持的文件要求
    1. 需包含您清晰、完整的姓名、现居住地址（不能为商业地址）、签发日期
    2. 您的姓名须与您证件上的姓名保持完全一致
    3. 签发日期距今在三个月以内
    4. 未经任何编辑的真实文件或原始文件扫描本
    5. 需要清晰显示发出机构的资料，例如发出的政府机关、公用事业机构等
     
     
    支持的文件范例
    序号
    类型
    范例（仅供参考）
    1.  
     
    银行月结单
     
     
    image - 2024-11-01T223750.408.png
    1.  
    水电费单
     
    20240508-124407.png
    3.
    家庭宽带
     
    image - 2024-11-01T224102.659.png
    4.
    税务发票
    image - 2024-11-01T224104.816.png
    不支持的文件类型
    1. 没有地址的文件
    2. 无签发日期的文件
    3. 没有姓名的地址证明
    4. 电脑、手机等电子设备的截屏图片
    5. 包含编码或加密的文件
    6. 护照/身份证
    7. 地理照片
    8. 医疗费用账单
    9. 购物收据
    10. 驾驶执照
    11. 邮政信箱或转交地址
    12. 来自无合规牌照的金融服务提供商（即来自加密/数位钱包服务提供商、金融科技公司等，如 Wise）的声明
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  • HashKey Global Team

    Important notes for submitting proof of residence documents

    HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the proof documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:

    Basic requirement:
       - Must include your clear, complete name, current residential address (cannot be a commercial address) and the issuance date of the document.
       - Your name must match exactly with the name on your identification documents.
       - The issue date of the proof of residence should be included and dated within the last 3 months.
       - Original or certified true copy of the address proof, or image of the address proof original document.
       - The issuing institution's information should be clearly visible, such as government agencies or utility providers.
    File format:
       - Supports uploading files in PDF, JPG, JPEG, PNG formats, up to 5 files, with each file not exceeding 5M, and the content clearly visible.
    File upload:
       - The file should be an original photo (static image) or scan not a picture externally taken from a PC or mobile phone or uploaded from the Internet);
       - If both sides of the file contain data, photos of both sides should be uploaded;
       - Ensure the information in the file is readable, including the applicant's full name, home address, and document issuance date (if any) should be present and readable;
       - All corners of the file should be visible, without scratches, stains, or tears, no foreign objects or graphical elements, no software editing or conversion to PDF has been used.
    Supported document types:
       - Utility bills (water, electricity, gas, landline telephone, home broadband, cable TV monthly statements etc.);
       - Bank/credit card statements;
       - Government tax bills, official documents issued by government agencies;
       - Insurance statement;
       - Mobile phone bills;
       - Driver's license or ID card (only available in Japan、Korea).
      Note: The acceptable address proof will be changed from time to time. Whether to accept the address proves that it depends on our final decision.
    Unsupported document types:
    - Pictures externally taken from a PC/mobile phone, Passport, Geographical photographs, Receipts, Post Office box(P.O. box) or C/O address, Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc.).
    Unsupported countries/regions:
       - Please make sure your resident address does not fall in our unsupported countries where HashKey Global does not provide products and services (please refer to: Why is my country/region not listed?)
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  • HashKey Global Team

    Important notes for submitting proof of residence documents

    HashKey Global uses advanced automated signature and pixel analysis technology to authenticate the supporting documents you provide, ensuring that the uploaded files have not been tampered with. To ensure your information is successfully verified, please check the following before submitting proof of residence documents:
    HashKey Global currently only accepts international standard passports and government-recognized ID documents. When submitting identity verification, please note the following:

    • Document format:
      - PDF, JPG, JPEG, PNG formats, with a file size not less than 100 KB or 300 DPI.

    • Document upload:
      - The document must be an unaltered personal document, with the face photo clearly showing the person's facial features and contour;
      - The document must be a color original photo (static image) or scan (not a screenshot or photo uploaded from social networks);
      - If both sides of the document contain data, photos of both sides should be uploaded;
      - Ensure the document does not expire in the next three months;
      - The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, period of validity, Machine Readable Zone (MRZ), and other important information should be present and readable;
      - All corners of the document should be visible, without foreign objects or graphical elements, scratches, stains, tears, reflections, or foreign bodies, and no software editing or conversion to PDF has been used.

    Overseas Document Guidelines (for Mainland Chinese Customers Only)
     
    If you possess a Chinese passport and hold long-term residence permit or visas for residing abroad, you can proceed with KYC by first uploading your Chinese passport as the primary document. Subsequently, you can upload your overseas document. (Note: Mainland Chinese users must possess both a Chinese passport and an overseas document to proceed with KYC.)
    When uploading overseas documents, please make sure to select the correct type. Overseas documents are divided into two types: residence permit and overseas ID cards. The system will automatically request you to upload single or double-sided materials based on your selection. Choosing incorrectly may result in the double-sided documents being treated as single-sided, which could lead to KYC authentication being rejected.

    1. Residence permit
    Generally, visas are usually single-sided (except for Singapore work permits, which require double-sided). Also, please note that tourist visas and one-time documents are not accepted. Accepted visa types include work permits, study visas, and long-term residency permits.

    2. Overseas ID Cards
    Overseas identity cards are usually double-sided, with some countries possibly having exceptions, but the system will provide prompts.






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