Account Security

  • HashKey Global Team

    How should I set up my password to make it more secure?
    When setting your account password, please follow the rules below to enhance your account security.
    The password must be at least 8 characters in length and must contain at least an upper case letter, a lower case letter, and a number.
    Please use different passwords for different accounts to avoid the loss of multiple associated accounts.
    Please do not use important personal information or common words as passwords, and make sure the password is not related to your personal information.
    Please update your passwords regularly and back them up securely to avoid using one password for too long. It is recommended that you change your password once every 90 days.
    Password change process: Log in to your account - [Security Settings] - [Advanced Settings] - [Login Password].
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  • HashKey Global Team

    What is 2FA and why do I need to enable 2FA?
    2FA stands for Two-Factor Authentication

     It is an extra layer of security for your online accounts. When you enable 2FA, you not only need your password
    to access your account but also a second factor, usually something you own, like a smartphone app that generates
    a unique code or a physical device.
     
    Why You Need to Enable 2FA:
    1. Enhanced Security: Even if someone has your password, they cannot access your account without the second factor.
    2. Protection Against Hacks: Passwords can be compromised through phishing or data breaches, but 2FA adds an extra hurdle for attackers.
    3. Compliance: Some platforms require 2FA to meet regulatory or security standards.
    In short, enabling 2FA significantly reduces the risk of unauthorized access to your account.
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  • HashKey Global Team

    How to set up 2FA( 2factor authentication)
    1. Firstly, you need to log into your HashKey Global account and on the right top corner click on your personal profile and select "Security Settings"

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      2.Choose either "Mobile Phone Verification" or "Google Verification" and click on "Settings" to proceed to the respective settings page.
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      2.1 For Mobile Phone Verification: Enter your phone number, SMS verification code, and email verification code. Click "Confirm" to successfully bind the phone number.
       
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      2.2 For Google Verification:
      Download the Google Authenticator app.
      Add the provided key to the Google Authenticator app and make sure to back up the key.
      Enter the email verification code and Google verification code.Click "Bind" to successfully bind Google Verification.
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  • HashKey Global Team

    How to login to account if access 2FA verifications is lost?
    If you have a Google Authenticator key, you can reinstall the Google Authenticator app and enter the key to set it up. The key will only be visible to you if you have activated Google Authenticator in your account. We strongly recommend that you backup this Google Authenticator key for future use in case you need to recover your Google Authenticator settings.
     
    If you do not back up the Google authentication Key, don't worry, you can get assistance by contacting our customer support via live chat or email at support@global-cs.hashkey.com.
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  • HashKey Global Team

    Notice to Clients on Fraudulent Links and Websites
    Protecting you against potential fraud is important to HashKey Bermuda Limited ("HashKey Global"), and as such, we have implemented a range of security measures to protect our clients. However, in the unlikely event that fraud occurs, or, if you suspect that fraudulent activity or irregularities may have occurred with respect to your account(s), you are advised to immediately contact our Customer Service Specialists through HashKey Global App/Website.
     
    June 14, 2024
     
    HashKey Global Warns Clients of Fraudulent Links and Websites
    HashKet Bermuda Limited ("HashKey Global") would like to alert its clients and the general public to the following fraudulent websites, which purported to be from HashKey Global. 
     
    https[:]//hashkey[.]bond
    https[:]//hskex[.]com
    https[:]//www[.]hskexs[.]com
    https[:]//hskexit[.]com
    https[:]//www[.]hskexpro[.]com
    https[:]//hskexco[.]com
    https[:]//hskexw[.]com
    https[:]//hashkeyhk[.]cc
    https[:]//hashkey9[.]top
    https[:]//hashkey[.]buzz
    https[:]//andreaperdis[.]com
    https[:]//hashkey[.]space
    https://hk12300.com/

    https://kr-hashkey.com/Main/main#
     

    To mislead clients, fraudulent websites will appear under different domain names or with slight modifications or variations
    of the official HashKey Global website address www.hashkey.com by adding a combination of letters, numbers or symbols.


    HashKey Global declares that it has no connection with the aforementioned fraudulent websites.
    The websites are not affiliated with HashKey Global or its affiliates whatsoever. As such, we will not accept
    liability for any matters relating to the websites.


    To authenticate the liability of HashKey channels, you are highly recommended to visit our official website
    https://global.hashkey.com/en-US/official-verification and HashKey Global App (Press the Icon on left top corner >
    HashKey Official Channel Verification).


    All cases above has been reported and bove websites have been blocked. If you are concerned that you may
    have disclosed your personal information or have conducted any transactions through such channels, you can
    contact your local police authority and contact our customer service support channel via our app/ website.

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