Campaign Announcement

  • HashKey Global Team

    Announcement on Using HSK for Trading Fee Deduction
    Dear HashKey Global Customer,
     
    Thank you for your support. We launched the HSK deduction service fee function on December 20, 2024. You can use the HSK you have earned to deduct the fee during spot trading, and you can enjoy a 5% discount on the fee. The specific rules are as follows:
     
    1.You can enable it on the VIP Level page. The deduction scope is spot trading, and all spot trading pairs support the use of HSK to deduct transaction fees. The deduction does not apply to fees incurred by other businesses or scenarios such as deposit and withdrawal fees. HSK needs to be transferred to the trading account. HSK cannot be deducted when it is in the funding account and futures account. The registration and transaction information is subject to the records of HashKey Global. This function needs to be enabled manually.
    2.HSK deduction is not supported for pending orders before the launch of the HSK deduction function. Only pending orders that are traded after the new function is launched and the HSK fee deduction function has been enabled will automatically execute the HSK fee deduction when the transaction is completed.
    3.HSK is subject to the relevant unlocking period arrangement. You can only use the unlocked HSK in your current trading account to deduct the handling fee. Your current available HSK holdings can be viewed on the HSK page.
    4.Unlocked HSK support transfer between main account and sub-accounts. Main and sub accounts cannot directly use all HSK in a shared way. If your account has a main-sub-account structure, you need to transfer HSK to the corresponding parent/sub-account before you can deduct trading fees when trading with this account.
    5.If the handling fee is negative, such as a negative maker order of a VIP high-level user, HSK cannot be used to deduct the handling fee. Currently, you can enjoy a 5% discount on the fee by enabling HSK to deduct the handling fee. HashKey Global has the right to adjust the HSK handling fee discount according to market conditions in the future.
    6.The amount of HSK deduction of handling fees is calculated based on the real-time price of HSK. If the real-time price of HSK cannot be obtained under special circumstances, the function of HSK deduction of handling fees will be suspended.
    7.If you need to view the details of HSK deduction fees, you can view it in [Trading Orders] - [Transaction Details]
     
    If you have any questions or need further help, please feel free to contact our team: support@global-cs.hashkey.com.
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  • GlobalOps

    HSK Airdrop Distribution Notice
    Dear HashKey Global Customer,
     
    HashKey Global has completed the distribution of HSK airdrops on November 21, 2024! You can visit the link to view: https://global.hashkey.com/en-US/hsk/history
     
    The airdrop issued this time is the HSK that has been unlocked as of November 20, 2024. At the same time, we have launched the HSK unlocking plan viewing function, you can view the details through the above link.
     
    Your HSK is mainly obtained from platform-related activities, including but not limited to:Spot Trading Campaign(Trade-To-Earn, Spot API trading competition), Futures Trading Campaign, Referral Program
     
    For more HSK-related questions and answers, please visit: https://support.global.hashkey.com/hc/en-us/articles/16789052354716
     
    In addition, we recommend that you use the HashKey Global APP to check the market anytime and anywhere, so as not to miss any trading opportunities. You can also search for "HashKey Global" in official app stores such as App Store and Google Play to download it yourself:
     
    If you have any questions or need further assistance, please feel free to contact our team at support@global-cs.hashkey.com.
     
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  • HashKey Global Team

    FAQs - Zero Fees for Futures Trading Event

    Q1. Which tokens can we trade in futures with zero fees?

    HashKey Global’s zero-fee promotion applies to ALL futures trading pairs (non-API) available on HashKey Global.
     

    Q2. Is there a maximum or minimum futures trading volume requirement for this event?

    There is no limit. The zero-fee applies regardless of your futures trading volume. The more you trade, the more you save, as zero fees apply regardless of the size of your futures trades.
     

    Q3. Is the funding fee waived?

    While both taker and maker fees are waived for the duration of the promotion, the funding fee is not waived.
    The funding fee is a regular part of futures trading, intended to maintain balance between long and short positions,
    and will continue to apply as usual.
     

    Q4. Does the zero-fee cover both opening and closing futures positions?

    Yes, the zero-fee applies to both opening and closing of futures positions. You won’t be charged any fees at any stage of the trade, from entry to exit, for the duration of the event.
     

    Q5. Is futures trading really fee-free? Are there any hidden charges or fees deducted from the margin?

    Yes, futures trading is completely fee-free during this promotion. There are no hidden charges, deductions from your margin, or any other fees in any form. Every futures trade executed during the promotion is genuinely zero-fee.
     

    Q6. When does this event end?

    The exact end date for this event has not been announced yet. For the latest updates on the event’s duration, we recommend you follow our official social media channels and keep an eye on announcements via the HashKey Global platform.
     

    Q7. If I open a position during the event but close it afterward, will I still get the zero-fee benefit?

    Orders placed before the start of the event will be charged normal fees if executed during the campaign period.
    Orders placed during the 0-fee campaign will still be charged 0 fees if executed after the campaign ends.
     

    Q8. Is the Daily Futures Trading Showdown 500 USDT prize split among multiple winners?

    No, the first-place winner of the Daily Futures Trading Showdown will receive the entire 500 USDT prize. The competition is based on PnL (%) rankings, and the top-ranked traders will claim the corresponding prizes.
     

    Q9. Can I withdraw my Daily Futures Trading Showdown prize immediately?

    Yes, the 500 USDT prize is awarded as a cash bonus issued directly to your account, and you can withdraw it anytime once it’s credited.
     

    Q10. The Daily Futures Trading Showdown requires 1,000 USDT Trading Volume to join. Is the trading volume the amount before or after multiplier?

    The 1,000 USDT trading volume requirement is calculated after applying the leverage. For example, if you trade with 200 USDT at 5x leverage, your total volume would be 1,000 USDT, which qualifies you for participation in the Daily Futures Trading Showdown.
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  • HashKey Global Team

    Latest Update: CATI Trading Issue and Compensation Plan
    Following the recent CATI trading disruption, our IT team responded immediately to resolve the issue, and our service is now fully restored and stable. We would like to provide a detailed explanation of the incident and the steps we are taking to compensate for any inconvenience caused.
     
    What Happened
    The cause of this incident was the sudden surge in traffic due to the listing of CATI, which led to server lag and delays, preventing users from accessing their accounts or executing trades. The disruption lasted for about 15 minutes, after which trading services gradually and quickly resumed.
     
    Our Response
    • Immediate Actions: Our team quickly identified the issue and restored service. The platform is now stable and we will continue to monitor it closely to ensure it operates normally.
    • Future Improvements: We are conducting a thorough review of our infrastructure and implementing significant upgrades to improve system capacity and reliability. These changes will help us better manage high-traffic events like token launches and provide a smoother experience for our users.
     
    Compensation Plan
    To ensure fairness and transparency, we will be compensating users who pre-deposited CATI into HashKey Global before the listing:
    • Eligibility: A snapshot of user accounts was captured at 10:00 UTC on September 20, 2024, at the time of the CATI listing. Users with CATI in their HashKey Global accounts at the time of the snapshot will be eligible for compensation.
    • Compensation Amount: Eligible users will receive compensation in USDT, equivalent to 5% of their CATI holdings (the value is based on the price fluctuation range of CATI in the market during the system freeze), calculated at a rate of 1 USDT per CATI.
     
    Compensation Amount Per User = No. of CATI holding in their HashKey Global Account before 10:00 UTC, Sep 20, 2024 * 1 USDT * 5%
     
    • How to Claim: Apply for your compensation here by filling out the form and providing your UID by September 30, 2024. We will verify your eligibility and credit the corresponding amount directly to your account.
    • Compensation Issuance: The compensation will be distributed before October 15, 2024.
     
    The recent server downtime has impacted CATI trading and affected user experience. We fully understand your frustration and sincerely apologize for the inconvenience caused. Your trust and satisfaction are our top priorities, and we are committed to resolving the issue promptly and thoroughly.
     
    We appreciate your patience and understanding. For any questions, please feel free to contact our customer support team at support@global-cs.hashkey.com.
     
    Thank you for your continued support.
    HashKey Global Team
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  • HashKey Global Team

    HashKey Global Listing Application Is Now Open
    HashKey Global has launched a regulated token listing system, offering various mainstream trading and service products like LaunchPad, futures, leverage, and asset staking. We have commenced spot trading for multiple coins/tokens and plans to continue selecting high-quality assets for listing to cater to users' trading requirements.
     
    HashKey Global has opened a token listing application channel to facilitate direct engagement with high-quality projects, welcoming you to apply and communicate for potential listing opportunities.
     
    How can I list my project token on HashKey Global?
    To apply, simply fill out the Google form linked below. HashKey Global team will carefully evaluate your project. If your submission passes the initial review, our spot trading team will reach out to you via email at listing@hashkey.com or through our Business Development Manager, Mark, on Telegram (@MarkHashKeyGlobal).
    Application form: https://bit.ly/3VYc0FJ
    Note: Please be cautious in verifying the above email and Telegram handle and guard against fraud.
     
    What are the review criteria?
    The HashKey Global token review team will evaluate projects based on various dimensions such as background, community size, products, token economic models, etc. While we may contact you for additional information, this does not guarantee the listing on HashKey Global. If your project successfully passes the initial review, our HashKey Global spot team will contact you using the methods as mentioned above.
     
    Note: HashKey Global and HashKey Exchange have completely independent token listing review systems and processes, with different evaluation criteria.
     
    What conditions must projects meet to be approved by licensed digital asset exchanges?
    In addition to the information provided in the application form, licensed digital asset exchanges will require projects to fulfill certain conditions. These include undergoing a security audit, obtaining legal opinions, demonstrating access to Anti-Money Laundering control such as Know Your Transaction ("KYT"), and addressing other relevant matters.
     
    What are the methods available for listing project tokens on HashKey Global?
    In addition to direct listing, HashKey Global offers various compliant products, including LaunchPad (for token sales and listing), LaunchPool (for initial coin mining and listing), and other listing activities.
     
    What needs to be done after the project goes live?
    We hope to receive continuous and stable progress updates from the project, especially significant technical updates that will affect token deposits and withdrawals. Therefore, after the project goes live on HashKey Global, regular updates to the community and HashKey Global regarding project progress and updates (e.g., weekly or monthly) are necessary.
     
    About HashKey Global
    HashKey Global is one of the flagship global digital asset exchanges under HashKey Group, offering licensed digital asset trading services to users worldwide. HashKey Global has obtained a license from the Bermuda Monetary Authority with the potential to provide mainstream trading and service products such as spot, LaunchPad, contracts, leverage, and staking. HashKey Global does not operate nor onboard clients from the United States, Mainland China, Hong Kong SAR, and certain restricted countries or regions.
    More info about HashKey Global on global.hashkey.com
     
    This material does not constitute, nor should it be interpreted as, any form of investment advice, solicitation, recommendation, or trading strategy, and should not be regarded as HashKey Global's express or implied intention to list the project tokens. Project Owners shall be solely responsible for complying with all applicable laws, rules and regulations when applying for the listing of their tokens. HashKey Global reserves the right, in its sole discretion, to decide whether or not to list any project tokens, without providing any explanation or justification.
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