身份验证（KYC）

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常见问题及解决方案

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HashKey Global Team

为什么登录时提示“该用户类型无法登录？
各用户类型，App 端与网页端登录限制如下：
用户类型
App 登录
Web 登录
个人
✔
✔
企业
完成KYC可登录
✔
授权交易员
 X
✔
机构
完成KYC可登录
✔
个人mm（做市商-个人）
 X
✔
企业mm（做市商-企业）
 X
✔
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HashKey Global Team

我的电脑无法进行人脸认证该怎么解决？

人脸认证失败的常见原因有以下几种，您可以试着逐项排查下，若问题无法解决，您可以联系我们的客服团队support@global-cs.hashkey.com寻求帮助。
浏览器版本过旧，需升级最新版本，建议使用Chrome浏览器；

电脑摄像头权限被限制，您需要去【设置】-【隐私】-【相机】，打开浏览器的相机访问权限；

网络不稳定，建议切换网络多次尝试。

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材料提交规范

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HashKey Global Team

企业客户（公司/机构）提交身份认证材料时需要注意什么？

文档必须采用以下格式：.jpg、.jpeg、.png、.pdf。

  如果您的文件不是英文，请同时提交原件和英文翻译版本。翻译版本必须由律师或法律翻译人员公证。

  文档应由专业人士（例如律师，会计师，公司秘书，公证人）或公职人员认证为真实副本，并且必须为英文（或与官方英文翻译一起提供）。

  HashKey 有权要求客户提供更多的信息或澄清所提供的信息，并有权拒绝不完整或不附带所需证明文件的申请。

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企业认证流程

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HashKey Global Team

企业客户（公司/机构）如何进行身份认证？

请您联系我们的团队global-vip@hashkey.com来帮助您开户，感谢您的理解与支持。

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身份认证加速

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HashKey Global Team

"一卡通"证件极速开户
HashKey Global 致力于持续提升客户体验。目前，我们已在以下几个国家/地区中针对特定证件实现了"一卡通"证件极速开户。
如您的有效证件上的地址目前也仍为有效，便可跳过提交地址证明的环节，快速便捷地完成开户。
"一卡通"证件极速开户支持的国家/地区及对应的证件类型请见下表：
 
序列号
国家/地区
证件类型
当地证件名称
样本示例
1
韩国
身份证
 
- 주민등록증
（证件号码第七个数字必须为9/0/1/2/3/4）
 
image (14).png
2
台湾
身份证
- 中华民国国民身份证
 
image (13).png
3
印度尼西亚
身份证
- PROVINSI JAWA BARAT KABUPATEN BOGOR
 
image (16).png
4
越南
 
身份证
 
- CĂN CƯỚC CÔNG DÂN
 
 
image (17).pngimage (18).png
5
阿根廷
身份证
- Documento Nacional de Identidad/DNI Card
 
image (8).pngimage (9).pngimage (10).png
6
 
法国
身份证
- CARTE NATIONALE D'IDENTITE / IDENTITY CARD
 
image (21).pngimage (22).png
7
 
泰国
身份证

- Thai National ID Card

（证件号码第1个数字必须为1/2/3/4/5）
Q9N7bI3Sdocs4Cxf0U1lVgYWgQb.png
 
8
日本
身份证
- My number card
(只可为日本籍公民）
img_v3_02c9_23146b3e-329d-45d7-96b5-bd71e9670dhu.jpg
9
意大利
身份证
- CARTA DI IDENTITA / IDENTITY CARD
e7075991-f1d0-4184-a22e-340cfa3d402c.png
10
马来西亚
身份证
- Kad Pengenalan MyKad
image (14).png
11
墨西哥
身份证
- INSTITUTO NACIONAL ELECTORAL CREDENCIAL PARA VOTAR
- MATRICULA CONSULAR - CONSULAR ID CARD
844969de-b388-4d8c-b760-d380eea57b97.png9d3b52ce-8fe9-46cd-9547-80242960a972.pngdcfef668-0d93-4ef0-8dd4-ab88d39ff811.png
12
西班牙
身份证

- DOCUMENTO NACIONAL DE IDENTIDAD
4ecfc22c-b83b-42e9-925e-51b38cb6ae5b.png746e7709-d291-4edb-a9d7-d0e9f7cbeea0.png
13
菲律宾
身份证

- Postal Identity Card
- Philippine Identification Card（出生地必须在菲律宾)
img_v3_02cq_2d872e53-7752-49b8-bd5e-2c1b5becfehu.jpgimg_v3_02cp_b86214d6-0dad-4509-87bb-b34390b067hu.jpg
14
摩洛哥
身份证

- Carte Nationale D’identite
image (11).png61271521-3c40-4e6d-8f96-6bcdfa1bde02.jpeg
15
罗马尼亚
身份证

- Carte de identitate
image (12).png
16
德国
身份证

- IDENTITY CARD / CARTE D'IDENTITE
img_v3_02d5_915e06d6-ab14-4d1b-a19e-b78e5f4326hu.jpgimg_v3_02d5_c5aae582-69a5-4040-b76c-c6a23ecfaahu.jpg
17
捷克
身份证

- IDENTITY CARD / OBČANSKÝ PRÚKAZ
image (6).pngimage (8).pngimage (7).png
18
斯洛伐克
身份证

- IDENTITY CARD / OBČIANSKY PREUKAZ
image (10).pngimage (9).png
19
斯洛文尼亚
身份证

- IDENTITY CARD / Osebna izkaznica
image (12).pngimage (11).png
 
【请注意】
''一卡通”证件极速开户目前暂时仅限于以上所列出的国家/地区、证件类型和证件名称。我们将在满足监管合规的要求下，努力拓宽支持范围，并于此更新。
如您所持的证件不在以上范围内，还请提交您的有效护照或我们支持的证件，并按要求提供距离签发日3个月内有效的地址证明（由官方机构发布的包含姓名和完整地址的证明文件原件，如水/电/煤/税收/银行等账单等，具体可见提交住址证明文件时的注意事项）。如您的材料完备并满足要求，也能实现较为快捷的开户。
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提交材料要求

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HashKey Global Team

POI 以及 POA的身份验证（KYC）提示

KYC Tips for Dutch Users

Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
11.png
ID card
22.png33.png
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
Supported document examples
No.
 
Type
 
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png
 
  1.  
 
Electric bill
 
2.png3.png
  1.  
Mobile phone bills
（Name structure: first name + last name
There can be more than one name,
For formal written purposes only.
One is commonly used, and the rest is only for formal occasions
Therefore, if there are multiple customer names, it is possible to use only the first name）
4.png
 
  1.  
Government documents
5.png
 
  1.  
Mobile bill
6.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
  1.  
Receipt
2.png
 
  1.  
Others
3.png1.png
 

KYC Tips for Egyptian Users

1. Proof of Identity

Supported document types
Passport
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
2.png
Notice
  1. Driving licenses and ID cards are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information).


 2. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
2.png1.png
  1.  
 
Water bill
 
3.png
  1.  
Electric bill
4.png
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png3.png2.png
 
  1.  
Electronic invoice
 
1.png
 

KYC Tips for Moroccan Users

  1. Proof of Identity

Supported document types
Passport
ID card（One-Card Pass Only support Carte Nationale d’Identite）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
55.png
ID card（Only support Carte Nationale d’Identite）
66.PNG77.png
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
daf60dc9-ca6b-49c9-9212-fc1a06d2048e.png1.png3.png
  1.  
 
Electric bill
 
4.png
 
  1.  
Others
5.png6.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Invoice
1.png
 
  1.  
Postal Receipt
2.png
 
  1.  
Without address
3.png
 
  1.  
Order
4.png
 

KYC Tips for United Arab Emirates Users

  1. Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
ee.png
ID card (front and back side)
aa.png
Old version
bb.png

New version

Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png6e4b44c2-fc32-41d1-ba0e-86d3129de023.png3.png
 
  1.  
 
Electric bill
 
4.png
 
  1.  
Tax invoice
5.png
 
  1.  
Mobile bill
6.png
 
  1.  
others
7.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
 
 
2.png
 
  1.  
Consumption bills
3.png
 

 KYC Tips for Brazilian Users

  1. Proof of Identity

Supported document types
Passport
ID card（Only support CARTEIRA DE IDENTIDADE, RG）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
56.png57.png58.png
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
 
  1.  
 
Bank Statement
 
 
1.png2.png3.png
  1.  
 
Electric bill
 
4.png5.png6.png7.png8.png
  1.  
Mobile phone bills
10.png9.png11.png12.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Bank statement
(There is no address)
 
1.png
 
  1.  
Envelope
2.png
  1.  
DANFE (Electronic invoice)
3.png
  1.  
Postal Receipt
4.png
 

KYC Tips for Ukrainian Users

1、Proof of Identity

Supported document types
Passport
 
Notice：
Hashkey Global does not offer products and services in the following jurisdictions :
Five regions of Ukraine : Crimea, Donetsk, Kherson, Luhansk, Zaporoxi
Remarks: There is no restriction on birthplace in the above regions Why-is-my-country-region-not-listed
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
66.PNG
Unsupported document types
Driving license
Residence permit
ID card
Unsupported Document Example（For reference only）：
9.png6.png7.PNG8.png

2、Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
 
Type
Example（For reference only）
  1.  
 
Bank Statement
 
 
1.png2.png
 
  1.  
 
Electric bill
 
3.png
 
3.
 
 
 
 
Tax invoice
 
4.png
 
 
 
Unsupported document types
Notice：
（Hashkey Global does not offer products and services in the following jurisdictions :
Five regions of Ukraine : Crimea Donetsk, Kherson, Luhansk, Zaporizhzhia）
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
Unsupported Document Example（For reference only）
No
Type
Example (For Reference only)
  1.  
Rental Contract does not specify the duration of the tenancy
1.png
 
  1.  
  1. ID card/Residence permit
2.png
 
 
  1.  
bankbook
3.png
 
  1.  
Records of transfers
(There is no address)
 
4.png
 

KYC tips for Turkish users

1、Proof of Identity

Supported document types
Passport
ID card
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport:
1.png
ID card:
2.png3.png
4.png5.png
Notice
  1. Driving licenses are not supported.
6.png
 
  1. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)
    7.PNG

2、Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No.
Type
Example（For reference only）
  1.  
Residence document
1.png
 
  1.  
 
Electricity bill
2.png3.png4.png
 
  1.  
Water bill
 
5.png
 
  1.  
 
 
Bank statement/debit - credit transaction
 
6.png7.png
 
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No.
Unsupported Reason
Unsupported Document Type
Example（For reference only）
  1.  
 
Others
 
 
Financial services company
 
1.png
 
  1.  
Without a banking license
Financial technical company
 
2.png
 

KYC Tips for Malaysian Users

  1. Proof of Identity

Supported document types
Passport
ID card（One-Card Pass : Only support MyKad）
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport
1.png
ID Card ：
2.png
（Front）
3.png
(Back)
Notice
  1. Driving licenses are not supported.
  2. Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

  1. Proof of Address

Supported document types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example (For Reference only)
  1.  
Bank Statement
1.png
2.
 
Phone Bill
 
2.png3.png
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
Unsupported Document Example（For reference only）
No.
Unsupported Type & Reason
Example（For reference only）
1.
Screenshots
1.png
 

KYC tips for South Korean users

1、Proof of Identity

Supported document types
Passport
ID Card（One-Card Pass—The seventh digit of the ID number must be 9/0/1/2/3/4）
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport：
1.png2.png
ID Card：
3.png4.png
Notice
  1. Driving licenses and ID cards are supported for proof of address
  2. Driving licenses are not supported for proof of identity.

1.png3.png
  1. Please fill in only your English name (excluding Korean name) and ensure it matches exactly with the English name on your passport.
1.png

  1. The contents of the passport cannot be obscured, and the four corners must be clearly exposed.
    c87dab92-ca42-495c-bbd8-10ece4259a25.png

2、Proof of Address

Supported document types
  1. ID Card
  2. Driving license
  3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  4. Tax invoices or government-issued residency certificates/certificates.
  5. Bank statements/certificates, credit card statements/certificates.
  6. Mobile phone bills.
  7. Insurance statement
  8. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
  6. If POI is a Korean ID, you can check whether the identity number is the same as POA
Supported document examples
No
Type
Example（For reference only）
  1.  
 
예방접종증명서
Certificate of Immunization
 
1.png
  1.  
주민등록표
Resident Registration Card
 
2.png
  1.  
납부내역증명
Certificate of Tax Payment
 
3.png
  1.  
 
 
Household Register
 
 
1.png
6.
잔액증명서
Certificate of Deposit / Money Trust Balance
 
5.png
7.
Billing Statement
 
1.png
8.
납세증명서
Tax Clearance Certificate
2.png
 
9.
 
가족관계증명서(일반)
Family relations certificate
 
 
1.png
10.
Internet bill
 
2.png
11.
국민건강보험
H-well National Health Insurance (NHIS)
4.png
 
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Envelopes or postcards
  7. Encoded or encrypted documents
  8. Geographical photographs
  9. Medical bills
  10. Shopping receipts
  11. Post Office box (P.O. box) or C/O address
  12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
No
Unsupported Reason
Unsupported Document Type
Example（For reference only）
1.
POA with no address
 
Family relations certifications
image - 2024-11-01T210723.784.png
2.
POA with no issuance date
 
Electricity bill
 
image - 2024-11-01T210735.638.png
3.
POA with no name
 
Electricity bill
 
image - 2024-11-01T210739.250.png
Gas bill
 
 
image - 2024-11-01T210742.752.png
image - 2024-11-01T210745.344.png
4.
Others
Screenshots
 
image - 2024-11-01T210748.159.png
 
 
With blocking or editing content
image - 2024-11-01T210750.352.png
 
 
Passport
 
 
           image - 2024-11-01T210757.706.png
 
 
Envelopes or postcards
 
image - 2024-11-01T210806.454.pngimage - 2024-11-01T210804.176.png
 
 
Proof of income
（This certificate is for viewing only and has no legal effect）
 
image - 2024-11-01T210810.554.png
 
 
Encoded or encrypted documents
-
 
 
Geographical photographs
-
 
 
Pension statements
-
 
 
Medical bills
-
 
 
Shopping receipts
-
 
 
Post Office box (P.O. box) or C/O address
-
 
 
Electronic payment or digital wallet such as Wise
 
 
image - 2024-11-01T210814.003.png
 

KYC tips for Japanese users

1、Proof of Identity

Supported document types
Passport
ID card（One-Card Pass :only those issued to Japanese nationals）
 
Supported document requirements
  1. The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. The passport will not expire in the next 3 months.
  4. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  5. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport

1.png2.png

ID card (only those issued to Japanese nationals)

3.png

Notice
1. Driving licenses and ID cards are supported for proof of address.
2. Driving licenses are not supported for proof of identity The contents of the passport cannot be obscured, and the four corners must be clearly exposed.
1.png5.png
Notice: Proof of identity without address can not be used for a ''One-Card Pass''
3.png

2、Proof of Address

Supported document types
  1. ID Card (only those issued to Japanese nationals)
  2. Driving license
  3. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  4. Tax invoices or government-issued residency certificates/certificates.
  5. Bank statements/certificates, credit card statements/certificates.
  6. Mobile phone bills.
  7. Insurance statement
  8. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example（For reference only）
  1.  
 
電気料金等明細書
Electricity bill
 
 
image - 2024-11-01T215858.698.png
  1.  
使用水量·料金のお知らせ
Notice of water consumption and fees
image - 2024-11-01T215901.738.png
  1.  
住 民 票
resident's certificate
 
image - 2024-11-01T215906.001.png
  1.  
水道·下水道使用量等のお知らせ
Notice of your water and sewage usage
image - 2024-11-01T215909.199.png
5.
納付書·領収(納付受託)証書
National Pension
 
image - 2024-11-01T215912.934.png
6.
寄附金受領証明書
Donation receipt certificate
(Issued by National Tax
Agency)
image - 2024-11-01T215915.886.png
7.
カードご利用明細書/代金明細書
Credit card/Bank account
statement
 
 
 
image - 2024-11-01T215921.160.pngimage - 2024-11-01T215918.927.pngimage - 2024-11-01T215926.306.png
8.
固定資産税·都市計画税納税通
知書
Fixed Asset Taxes/City
Planning Taxes
image - 2024-11-01T215930.061.png
9.
 
自動車税(種別割)納税通知書·
納付書兼領収証書 Automobile
tax notice/payment
notice/receipt certificate
 
 
image - 2024-11-01T215932.569.pngimage - 2024-11-01T215935.245.png
10.
国民健康保険
Japanese National Health Insurance Certificate
 
image - 2024-11-01T215938.108.png
11.
貯金残高証明書
Certification of the Balance of Deposit
 
 
image - 2024-11-01T215949.361.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Envelopes or postcards
  7. Encoded or encrypted documents
  8. Geographical photographs
  9. Medical bills
  10. Shopping receipts
  11. Post Office box (P.O. box) or C/O address
  12. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
No
Unsupported Reason
Unsupported Document Type
Example（For reference only）
1.
 
POA with no address
 
ガスからのお知らせ
Notice from Gas
 
image - 2024-11-01T215953.566.png
 
 
入出金明細
Deposit and withdrawal details
 
image - 2024-11-01T215959.946.png
 
 
Certificate of balance
20240509-154402.png
 
 
御請求書
Bill/Invoice
image - 2024-11-01T220010.674.png
 
 
普通預金
お取引明細のお知らせ
Normal deposit
Notice of transaction details
 
image - 2024-11-01T220013.421.png
 
 
上下水道料金領収証書
Water and sewerage fee receipt
image - 2024-11-01T220017.008.png
 
 
納入通知書兼領収書
Public sewer usage fee
image - 2024-11-01T220019.761.png
 
 
残高証明書
Account Balance certificate
 
image - 2024-11-01T220022.150.png
 
 
Passbook
image - 2024-11-01T220024.912.png
2.
POA with no issuance date
 
国税領収済通知書
National tax receipt notice
image - 2024-11-01T220027.679.png
 
 
ご利用明細書
Credit card account balance
 
image - 2024-11-01T220032.115.png
 
 
Water bill
 
image - 2024-11-01T220035.032.png
 
 
Bank Notice
 
image - 2024-11-01T220037.659.png
3.
POA with no name
 
水道料金·下水道料金
口座振替済のお知らせ
Water and sewerage charges
Notice of account transfer
 
image - 2024-11-01T220041.215.png
4.
Others
Screenshots
 
image - 2024-11-01T220044.132.png
 
 
Document with blocking or editing content
 
 
image - 2024-11-01T220048.244.png
image - 2024-11-01T220051.371.png
image - 2024-11-01T220054.395.png
 
 
ポケットカード本人確認書類等のご提出のお願い
Card application
 
image - 2024-11-01T220056.857.png
 
 
Passport
 
image - 2024-11-01T220100.326.png
 
 
Envelopes or postcards
 
image - 2024-11-01T220103.644.png
image - 2024-11-01T220105.847.png
 
 
Express waybill
 
image - 2024-11-01T220108.451.png
 
 
Electronic payment or digital wallet such as Wise
 
image - 2024-11-01T220134.604.png
 
 
 
Encoded or encrypted documents
-
 
 
Geographical photographs
-
 
 
Medical bills
image - 2024-11-01T220138.669.png
 
 
 
Shopping receipts
image - 2024-11-01T220142.571.png
 
 
 
Post Office box (P.O. box) or C/O address
image - 2024-11-01T220145.147.png
 
 

KYC tips for Vietnamese users

  1. Proof of Identity

Supported document types
Passport
ID Card (One-Card Pass)
 
Supported document requirements
  1. The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
  2. The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
  3. Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
  4. The passport/ID will not expire in the next 3 months.
  5. The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
  6. All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.
 
Supported document examples
Passport:
56.png
ID Card:
2.png5.png6.png

  1. Proof of Address

Supported document types
  1. ID Card
*To use an ID card as proof of address, ID card must also be used as proof of identity
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates/certificates.
  3. Bank statements/certificates, credit card statements/certificates.
  4. Mobile phone bills.
  5. Insurance statement
  6. Service apartment/hotel rental contract .
*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.
 
Supported document requirements
  1. Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
  2. Your name must match exactly as it appears on the passport/ID.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans.
  5. Clear display of issuing institution details, such as government agencies or utilities.
 
Supported document examples
No
Type
Example（For reference only）
  1.  
 
Bank account summary
 
 
image - 2024-11-01T223215.520.png
 
2.
Bank statement/debit - credit transaction
image - 2024-11-01T223217.943.png
 
3.
Water bill
image - 2024-11-01T223220.020.png
 
4.
Electricity bill
image - 2024-11-01T223221.806.png
 
5.
Home broadband invoice
 
image - 2024-11-01T223224.861.png
 
Unsupported document types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 

台灣客戶KYC-身份證件及地址證明指引

一、基礎證件

 
支持的證件類型
護照
身分證（一卡通）
 
支持的證件要求
  1. 護照/身分證必須為未經任何篡改的本人護照，護照上的人臉照片必須為本人，並且有清楚的五官和輪廓
  2. 護照/身分證必須是彩色的原始照片（靜態圖像）或未經任何編輯的掃描件（不是螢幕截圖或從社交網路上傳的照片）
  3. 身分證正反面均需上傳，正面含括國徽，正反面均顯示訊息。
  4. 護照/身分證在未來至少3個月內仍有效
  5. 護照/身分證上的文字內容需清晰可見，包括姓名全名、出生日期、國籍、證件號碼、條碼、有效期資料、機讀（MRZ）和其他重要資訊存在且可讀
  6. 護照/身分證的所有角落可見，沒有外來物體或圖形元素，沒有劃痕、污漬、撕裂、反光點或異物，沒有使用任何軟體進行編輯或轉換為PDF。
 
支持的證件範例
護照：

2.png
中華民国国民身分證：
3.png4.png
注意事項
不支持駕駛執照
5.png

二、地址證明

支持的文件類型
  1. 身份證
*若要使用身份證作為地址證明，身份證也必須作為身份證明
  1. 公用事業賬單，如水電費、燃氣費、固網電話、家庭寬帶、有線電視月結單據
  2. 稅務發票或政府發出的居民證明/證書
  3. 銀行對賬單/結單、信用卡對賬單/結單
  4. 手機賬單
  5. 保險對帳單
  6. 可支持的公寓/飯店租屋合約
*用戶提交租屋合約必須包含, 與註冊用戶同名, 一年租屋合約和到期日從開戶算起3個月
 
支持的文件要求
  1. 需包含您清晰、完整的姓名、現居住地址（不能為商業地址）、簽發日期
  2. 您的姓名須與您護照/身分證上的姓名保持完全一致
  3. 簽發日期距今在三個月以內
  4. 未經任何編輯的真實文件或原始文件掃描本
  5. 需要清晰顯示發出機構的資料，例如發出的政府機關、公用事業機構等
 
支持的文件範例
序號
類型
範例（仅供参考）
  1.  
 
户籍騰本(現户部分)
 
 
image - 2024-11-01T223422.286.png
  1.  
地方税
 
image - 2024-11-01T223424.885.png
  1.  
行動寬頻服務申請書
 
image - 2024-11-01T223427.680.png
  1.  
银行账单
image - 2024-11-01T223429.969.png
5.
使用牌照稅
 
image - 2024-11-01T223432.291.png
6.
違反道路交通管理事件通知單
image - 2024-11-01T223434.511.png
7.
國民年金保險費繳款單
image - 2024-11-01T223436.543.png
8.
手機帳單
image - 2024-11-01T223438.604.png
9.
綜合所得稅納稅證明書
image - 2024-11-01T223440.854.png
 
不支持的文件類型
  1. 沒有地址的文件
  2. 沒有發行日期的地址證明
  3. 沒有姓名的地址證明
  4. 電腦、手機等电子设备的截屏圖片
  5. 含有被遮擋或編輯的內容
  6. 駕駛執照
  7. 身份證
  8. 信封或明信片
  9. 包含編碼或加密的文件
  10. 地理照片
  11. 醫療費用賬單 (非政府机构）
  12. 購物收據
  13. 郵政信箱或轉交地址
  14. 來自沒有合規牌照的金融服務提供商（即來自加密/數位錢包服務提供商、金融科技公司等，如 Wise）的聲明
 

KYC Tips for Singaporean Users

  1. Proof of Identity

Supported Document Types
Passport
 
Supported Document Requirements
  1. The passport must be your own, with an untampered photo showing clear facial features and outlines.
  2. The passport must be a color original photo (static image) or an unedited scan (not a screenshot or a photo uploaded from a social network).
  3. The passport must remain valid for at least the next three months.
  4. The text on the passport must be clearly visible, including full name, date of birth, nationality, document number, barcode, validity period, machine-readable zone (MRZ), and other important information.
  5. All corners of the passport must be visible, with no foreign objects, graphic elements, scratches, stains, tears, reflective spots, or other obstructions. No software should have been used to edit or convert the document to a PDF.
 
Supported Document Examples
Passport
1.png
Notice
Driving licenses are not supported.
1.png
Identity cards are not supported.
2.png3.png
Front
4.png
                                                                             Back

  1. Proof of Address

Supported Document Types
  1. Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, and cable TV monthly statements.
  2. Tax invoices or government-issued residency certificates.
  3. Bank statements, credit card statements.
  4. Mobile phone bills.
  5. Insurance statements.
  6. Rental contracts for service apartments/hotels.
The rental contract submitted must include the same name as the registered user, a one-year rental contract, and an expiration date within three months of account opening.
 
Supported Document Requirements
  1. Must include a clear, complete name, current residential address (not a commercial address), and the issuance date.
  2. Your name must match exactly as it appears on your passport.
  3. The issuance date must be within the last three months.
  4. Genuine, unedited documents or original document scans are required.
  5. Clear display of issuing institution details, such as government agencies or utilities, is necessary.
 
Supported Document Examples
No.
Type
Example（For reference only）
  1.  
 
Bank Statement
 
 
image - 2024-11-01T223750.408.png
  1.  
Electric bill
 
image - 2024-11-01T223753.045.png
image - 2024-11-01T223755.654.png
3.
Home broadband bill
 
image - 2024-11-01T223757.845.png
4.
 
Tax invoice
 
image - 2024-11-01T223820.160.png
 
Unsupported Document Types
  1. POA with no address
  2. POA with no issuance date
  3. POA with no name
  4. Screenshots
  5. With blocking or editing content
  6. Driving license
  7. ID card
  8. Envelopes or postcards
  9. Encoded or encrypted documents
  10. Geographical photographs
  11. Medical bills
  12. Shopping receipts
  13. Post Office box (P.O. box) or C/O address
  14. Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)
 
 

海外华侨客戶KYC-身份证件，海外证件及地址证明指引

居住于HashKey Global支持国家/区域范围内的海外华侨，可以通过提交基础证件（中国内地护照）、海外证件（海外长期居住许可证或非旅游签证）、海外地址证明来完成KYC认证。
 
注意事项：
  1. 中国大陆用户必须同时持有中国大陆护照、海外证件和海外居住证明，否则无法进行KYC认证
  2. HashKey Global不支持的国家/区域可参见：为什么我所在的国家/地区未列出？
 

一、基础证件

 
支持的证件类型
中国内地护照
 
支持的证件要求
  1. 护照必须为未经任何篡改的本人护照，护照上的人脸照片必须为本人，并且有清楚的五官和轮廓
  2. 护照必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
  3. 护照不会在未来3个月内到期
  4. 护照上的文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、条码、有效期资料、机读（MRZ）和其他重要资讯存在且可读
  5. 护照的所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
 
支持的证件范例
中国内地护照：
56.png

二、海外证件

 
支持的证件类型
  1. 签证类型： 工作签证， 留学签证， 商务签证， 家属签证（非旅游签证）， 长期签证
*一般来说，签证通常是单页（新加坡工作证除外，需要双面) 信息
  1. 海外身份证/居住许可证 海外的身份证件/居住许可证通常是双面的，有些国家可能有例外，但系统会给予提示 仅HashKey Global支持的国家，点击查看不支持国家
支持的证件要求
  1. 有效期：自开户提交之日起有效期需超过3个月
  2. 必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
  3. 文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、有效期资料和其他重要资讯存在且可读
  4. 所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
  5. 当您上传海外证件时，请务必注意选择正确的类型。 *海外证件类型分为"工作/学生签证等"和"海外身份证/居住许可证"。系统会根据您选择的类型自动要求您上传单页或双页的资料。选择错误可能导致需要上传双面证件的情况被认为是单面，这可能导致KYC认证被拒绝。
支持的证件范例
序号
国家
类型
范例（仅供参考）
1.
加拿大
  1. 工作签证
  2. 学生签证
 
  1. 工作签证
image - 2024-11-01T224815.411.png
  1. 学生签证
截屏2024-07-29 下午1.38.21.png
 
  1.  
新加坡
 
  1. 工作签证
(**新加坡EP是双面的)
  1. 长期探访准证
  2. 学生准证
  3. 家属准证
 
  1. 工作签证
image - 2024-11-01T224821.490.png
（正面）
image - 2024-11-01T224824.233.png
（反面）
  1. 长期探访准证
image - 2024-11-01T224826.483.png
  1. 学生准证
image - 2024-11-01T224828.891.png
  1. 家属准证
截屏2024-07-24 下午1.20.24.png
 
  1.  
泰国
A. 工作签证
B. 精英卡
C. E-VISA
A. 工作签证
image - 2024-11-01T224835.296.pngimage - 2024-11-01T224838.347.png
 
B. 精英卡
img_v3_02bd_fece9c63-df2c-4632-b06a-d2111a6375hu.jpg
C. E-VISA
image - 2024-11-01T224844.180.png
 
  1.  
印度尼西亚
长期签证
img_v3_02am_e4a3f42a-4e6e-49a4-8485-c7886307bbhu.png
  1.  
日本
RESIDENCE CARD
居住许可卡
img_v3_02am_f6dc9ff8-a336-442a-be00-631bbf4b48hu.pngimg_v3_02am_d8eb396a-3873-4b89-aa43-278a79ea0ehu.png
 
               （正面）                                   （反面）
 
5.
韩国
RESIDENCE CARD
居住许可卡
image - 2024-11-01T224854.515.pngimage - 2024-11-01T224857.607.png
 
                   （正面）                          （反面）
 
6.
法国
RESIDENCE PERMIT
image - 2024-11-01T224901.097.png
（正面）
image - 2024-11-01T224903.973.png
（反面）














新西兰
 
Resident Visa
 
20240723-170337.png
 

8.
英国
E VISA
**需提交两份文件
1. 电子证明
2. Share code
output.pngoutput (1).png

9.
柬埔寨
工作签证（FOREIGN EMPLOYMENT CARD)
aaa.png
 

不支持的证件类型
一次性签证
旅游签证
驾驶证
数字身份证
 
不支持的证件范例
序号
类型
范例（仅供参考）
  1.  
 
一次性签证
 
20240508-123932.png
 
  1.  
 
旅游签证
 
20240508-123459.png
 
  1.  
 
选错证件类型/把双面合成为一页上载
 
 
20240508-121651.png
  1.  
 
驾照
 
DL.jpg
  1.  
数字身份证
 
image - 2024-11-01T224311.202.png
image - 2024-11-01T224309.091.png
  1.  
学生卡
（需提供大使馆或政府机构发出的信函证明客户是在这所大学就读）
 
image - 2024-11-01T224313.153.png
 
  1.  
柬埔寨商务签证
Cambodian Business Visa
 
440de4a1-51e4-4b84-9a05-e926fe32c416.png
 


三、地址证明

**华侨的地址证明不可以是不支持国家/地区的地址证明 (仅HashKey Global支持的国家，点击查看不支持国家)
支持的文件类型
  1. 公用事业账单，如水电费、燃气费、固网电话、家庭宽带、有线电视月结单据
  2. 税务发票或政府发出的居民证明/证书
  3. 银行对账单/结单、信用卡对账单/结单
  4. 手机账单
  5. 保险结算单
  6. 可支持的公寓/酒店租房合同
*用户提交租房合同必须包含, 与注册用户同名, 一年租房合同和到期日从开户算起3个月。
 
支持的文件要求
  1. 需包含您清晰、完整的姓名、现居住地址（不能为商业地址）、签发日期
  2. 您的姓名须与您证件上的姓名保持完全一致
  3. 签发日期距今在三个月以内
  4. 未经任何编辑的真实文件或原始文件扫描本
  5. 需要清晰显示发出机构的资料，例如发出的政府机关、公用事业机构等
 
 
支持的文件范例
序号
类型
范例（仅供参考）
  1.  
 
银行月结单
 
 
image - 2024-11-01T223750.408.png
  1.  
水电费单
 
20240508-124407.png
3.
家庭宽带
 
image - 2024-11-01T224102.659.png
4.
税务发票
image - 2024-11-01T224104.816.png
不支持的文件类型
  1. 没有地址的文件
  2. 无签发日期的文件
  3. 没有姓名的地址证明
  4. 电脑、手机等电子设备的截屏图片
  5. 包含编码或加密的文件
  6. 护照/身份证
  7. 地理照片
  8. 医疗费用账单
  9. 购物收据
  10. 驾驶执照
  11. 邮政信箱或转交地址
  12. 来自无合规牌照的金融服务提供商（即来自加密/数位钱包服务提供商、金融科技公司等，如 Wise）的声明
查看更多
icon

HashKey Global Team

提交住址证明文件时的注意事项

HashKey Global使用先进的自动化签名和像素分析技术来鉴别您所提供的证明文件，旨在确保上传的文件未经篡改。为了确保您的信息顺利审核通过，建议您在提交住址证明材料前确认以下事项：

基本要求：

-需包含您清晰、完整的姓名、现居住地址（不能为商业地址）、签发日期；

-您的姓名须与您证件上的姓名保持完全一致；

-签发日期距今在三个月以内；

-未经任何编辑的真实文件或原始文件扫描本；

-需要清晰显示发出机构的资料，例如发出的政府机关、公用事业机构等。


文件格式：

   - 支持PDF、JPG、JPEG、PNG格式的文件上传，最多5份，单份文件不超过5M，内容清晰可见。

文件上传：

   - 文件应为原始照片（静态图像）或扫描件（不可以是从外部拍摄的电脑/手机屏幕截图或从社交网络上传的照片）；

   - 如果文件正反两面都有数据，则应上传两面的照片；

   - 需确保文件中的信息可读，包括申请人的全名、家庭地址和文件签发日期（如有）信息存在且可读；

   - 文件的所有角落可见，没有划痕、污渍或撕裂，没有外来物体或图形元素，没有使用任何软件进行编辑或转换为PDF。


支持的文件类型：

  - 公用事业账单，如水电费、燃气费、固网电话、家庭宽带、有线电视月结单据；

  - 银行对账单/结单、信用卡对账单/结单；

  - 税务发票或政府发出的居民证明/证书；

  - 保险结算单;

  - 手机账单;

  - 驾驶证或身份证（仅适用于日本、韩国）。

  注：可接受的地址证明会不时更改。是否接受地址证明则视乎我们的最终决定。

不支持的文件类型：

- 从外部拍摄的电脑/手机屏幕截图，护照，地理照片，收据，邮政信箱或转交地址，非持牌金融机构的账单（如数字货币钱包服务机构的账单、金融科技企业的账单等）。

不支持的国家/地区：

   - 需确保您的地址不属于HashKey Global不支持的国家（详见：为什么我所在的国家/地区未列出？）

 

查看更多
icon

HashKey Global Team

提交身份认证材料时需要注意什么？

HashKey Global使用先进的自动化签名和像素分析技术来鉴别您所提供的证明文件，旨在确保上传的文件未经篡改。为了确保您的信息顺利审核通过，建议您在提交住址证明材料前确认以下事项：

HashKey Global目前只接受国际标准的护照以及政府认可的身份ID证件这两种证件，在提交身份认证时请注意以下几点：

  • 证件格式：
    -支持PDF、JPG、JPEG、PNG格式的文件上传，文件大小不小于100 KB或300 DPI

  • 证件上传：
    - 证件必须为未经任何篡改的本人证件，证件人脸照片必须为本人，并且有清楚的五官和轮廓；
    - 证件必须是彩色的原始照片（静态图像）或扫描件（不是屏幕截图或从社交网络上传的照片）；
    - 如果证件的正反两面都有数据，则应上传两面的照片；
    - 需确保证件不会在未来3个月内到期；
    - 证件上的文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、条形码、有效期数据、机读区（MRZ）和其他重要信息存在且可读；
    - 证件的所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软件进行编辑或转换为PDF。


海外证件需要注意事项（仅中国大陆客户需要上传）

如果您持有中国大陆护照，并持有海外长期居住许可证或签证，您可以先上传中国大陆护照作为基础证件，然后再上传海外证件。（注意：中国大陆用户必须同时持有中国大陆护照和海外证件，否则无法进行KYC认证）

当您上传海外证件时，请务必注意选择正确的类型。海外证件类型分为签证和海外身份证。系统会根据您选择的类型自动要求您上传单页或双页的资料。选择错误可能导致需要上传双面证件的情况被认为是单面，这可能导致KYC认证被拒绝。


1. 居住许可证类型
一般来说，签证通常是单页（新加坡工作证除外，需要双面)，另外请注意，旅游签证和一次性签证是不被接受的。可以接受的签证类型包括工作签证、留学签证、居住许可证等长期签证。


2. 海外身份证
海外的身份证件通常是双面的，有些国家可能有例外，但系统会给予提示。

查看更多
icon

年龄和地域限制

查看所有 篇文章

HashKey Global Team

为什么我所在的国家/地区未列出？
基于监管相关要求，HashKey Global目前对相关国家/地区和证件的支持情况如下：
NO 国家/地区 护照 身份证 身份证作为地址证明
(是否为“一卡通”
证件)
 说明
1 阿富汗 × × × 由于政策原因，我们无法在该地区提供服务
2 奥兰 × × × 由于政策原因，我们无法在该地区提供服务
3 阿尔巴尼亚 √ √ × -
4 阿尔及利亚 √ × × -
5 美属萨摩亚 × × × 由于政策原因，我们无法在该地区提供服务
6 安道尔 √ × × -
7 安哥拉 √ × × -
8 安圭拉 × × × 由于政策原因，我们无法在该地区提供服务
9 南极洲 × × × 由于政策原因，我们无法在该地区提供服务
10 安提瓜和巴布达 √ × × -
11 阿根廷 √ √ √ 身份证仅支持 ：
Documento Nacional de Identidad/DNI Card
12 亚美尼亚 √ √ × -
13 阿鲁巴 × √ × -
14 澳大利亚 √ × × -
15 奥地利 √ √ × -
16 阿塞拜疆 √ √ × -
17 巴哈马 √ × × -
18 巴林 √ √ × -
19 孟加拉国 × × × 由于政策原因，我们无法在该地区提供服务
20 巴巴多斯 √ √ × -
21 白俄罗斯 × × × 由于政策原因，我们无法在该地区提供服务
22 比利时 √ √ × -
23 伯利兹 √ √ × -
24 贝宁 √ √ × -
25 百慕大 √ × × -
26 不丹 √ × × -
27 玻利维亚（多民族国） √ √ × -
28 博奈尔-圣尤斯特歇斯和萨巴 × √ × -
29 波斯尼亚和黑塞哥维那 × × × 由于政策原因，我们无法在该地区提供服务
30 博茨瓦纳 √ √ × -
31 布韦岛 × × × 由于政策原因，我们无法在该地区提供服务
32 巴西 √ √ ×
身份证仅支持 ：
CARTEIRA DE IDENTIDADE, RG
33 英属印度洋领地 × × × 由于政策原因，我们无法在该地区提供服务
34 文莱达鲁萨兰国 √ √ × -
35 保加利亚 √ √ × -
36 布基纳法索 √ √ × -
37 布隆迪 √ × × -
38 佛得角 √ √ × -
39 柬埔寨 √ √ × -
40 喀麦隆 √ √ × -
41 加拿大 √ × × -
42 开曼群岛 √ × × -
43 中非共和国 × × × 由于政策原因，我们无法在该地区提供服务
44 乍得 √ √ × -
45 智利 √ √ × -
46 中国 √ × × 由于政策原因，我们无法对居住于该地区的客户提供服务，您必须拥有真实有效的海外证件和海外地址证明方可开户。其中，海外证件不支持：
-多米尼克元宇宙身份证
-帕劳数字身份证
-爱沙尼亚数字身份证
47 圣诞岛 × × × 由于政策原因，我们无法在该地区提供服务
48 科科斯（基林）群岛 × × × 由于政策原因，我们无法在该地区提供服务
49 哥伦比亚 √ √ × -
50 科摩罗 √ × × -
51 刚果 √ √ × -
52 刚果（民主共和国） × × × 由于政策原因，我们无法在该地区提供服务
53 库克群岛 × × × 由于政策原因，我们无法在该地区提供服务
54 哥斯达黎加 √ × × -
55 科特迪瓦 √ √ × -
56 克罗地亚 √ √ × -
57 古巴 × × × 由于政策原因，我们无法在该地区提供服务
58 库拉索 × √ × -
59 塞浦路斯 √ √ × -
60 捷克共和国 √ √ √ 身份证仅支持：
IDENTITY CARD / OBČANSKÝ PRÚKAZ
61 丹麦 √ × × -
62 吉布提 √ √ × -
63 多米尼克 √ √ × 不支持元宇宙身份证
64 多米尼加共和国 √ √ × -
65 厄瓜多尔 √ √ × -
66 埃及 √ × × -
67 萨尔瓦多 √ √ × -
68 赤道几内亚 √ √ × -
69 厄立特里亚 √ × × -
70 爱沙尼亚 √ √ × 不支持数字身份证
71 斯威士兰 × × × 由于政策原因，我们无法在该地区提供服务
72 埃塞俄比亚 √ √ × 不支持数字身份证
73 福克兰群岛（马尔维纳斯） × × × 由于政策原因，我们无法在该地区提供服务
74 法罗群岛 × × × 由于政策原因，我们无法在该地区提供服务
75 斐济 √ × × -
76 芬兰 √ √ × -
77 法国 √ √ √ 身份证仅支持 ：
CARTE NATIONALE D'IDENTITE / IDENTITY CARD
78 法属圭亚那 × × × 由于政策原因，我们无法在该地区提供服务
79 法属波利尼西亚 × × × 由于政策原因，我们无法在该地区提供服务
80 法属南部和南极领地 × × × 由于政策原因，我们无法在该地区提供服务
81 加蓬 √ × × -
82 冈比亚 √ √ × -
83 加沙 × × × 由于政策原因，我们无法在该地区提供服务
84
格鲁吉亚
 √ √ × -
85 德国 √ √ √ 身份证仅支持 ：
IDENTITY CARD / CARTE D'IDENTITE
86 加纳 √ √ × -
87 直布罗陀 × √ × -
88 希腊 √ √ × -
89 格陵兰 √ × × -
90 格林纳达 √ √ × -
91 瓜德罗普 × × × 由于政策原因，我们无法在该地区提供服务
92 关岛 × × × 由于政策原因，我们无法在该地区提供服务
93 危地马拉 √ √ × -
94 根西 × × × 由于政策原因，我们无法在该地区提供服务
95 几内亚 × × × 由于政策原因，我们无法在该地区提供服务
96 几内亚比绍 × × × 由于政策原因，我们无法在该地区提供服务
97 圭亚那 √ √ × -
98 海地 × × × 由于政策原因，我们无法在该地区提供服务
99 赫德岛和麦克唐纳群岛 × × × 由于政策原因，我们无法在该地区提供服务
100 洪都拉斯 √ √ × -
101 中国香港 √ × × 由于政策原因，我们无法对居住于该地区的客户提供服务，您必须拥有海外地址证明方可开户。
102 匈牙利 √ √ × -
103 冰岛 √ √ × -
104 印度 √ × × -
105 印度尼西亚 √ √ √ 身份证仅支持 ：
Kartu Tanda Penduduk
106 伊朗 × × × 由于政策原因，我们无法在该地区提供服务
107 伊拉克 × × × 由于政策原因，我们无法在该地区提供服务
108 爱尔兰 √ √ × -
109 马恩岛 × × × 由于政策原因，我们无法在该地区提供服务
110 以色列 × × × 由于政策原因，我们无法在该地区提供服务
111 意大利 √ √ √ 身份证仅支持 ：
CARTA DI IDENTITA / IDENTITY CARD
112 牙买加 √ √ × -
113 日本 √ √ √ 身份证仅支持 ：
My number card
（仅可为日本籍公民，有两套姓名的My Number Card暂不接受）
114 泽西 × × × 由于政策原因，我们无法在该地区提供服务
115 约旦 √ √ × -
116 哈萨克斯坦 √ √ × 不支持ВИД НА ЖИТЕЛЬСТВО ИНОСТРАНЦА
117 肯尼亚 √ × × -
118 基里巴斯 √ √ × -
119 科索沃 × × × 由于政策原因，我们无法在该地区提供服务
120 科威特 √ √ × -
121 吉尔吉斯斯坦 √ √ × -
122 老挝 √ × × -
123 拉脱维亚 √ √ × -
124 黎巴嫩 × × × 由于政策原因，我们无法在该地区提供服务
125 莱索托 √ √ × -
126 利比里亚 √ × × -
127 利比亚 × × × 由于政策原因，我们无法在该地区提供服务
128 列支敦士登 √ √ × -
129 立陶宛 √ √ × -
130 卢森堡 √ √ × -
131 中国澳门 √ × × -
132 马其顿 √ √ × -
133 马达加斯加 √ × × -
134 马拉维 √ √ × -
135 马来西亚 √ √ √ 身份证仅支持：
大马卡（Kad Pengenalan MyKad）
136 马尔代夫 √ √ × 不支持 NATIONAL IDENTITY CARD
137 马里 × × × 由于政策原因，我们无法在该地区提供服务
138 马耳他 √ √ × -
139 马绍尔群岛 √ × × -
140 马提尼克 × × × 由于政策原因，我们无法在该地区提供服务
141 毛里塔尼亚 √ √ × -
142 毛里求斯 √ × × -
143 马约特 × × × 由于政策原因，我们无法在该地区提供服务
144 墨西哥 √ √ √ 身份证仅支持: 
1. INSTITUTO NACIONAL ELECTORAL CREDENCIAL PARA VOTAR
2. MATRICULA CONSULAR - CONSULAR ID CARD
145 密克罗尼西亚 √ × × -
146 美国本土外小岛屿 × × × 由于政策原因，我们无法在该地区提供服务
147 摩尔多瓦（共和国） √ √ × -
148 摩纳哥 √ √ × -
149 蒙古 √ × × -
150 黑山 √ √ × -
151 蒙特塞拉特 √ × × -
152 摩洛哥 √ √ √ 身份证仅支持 ：
- Carte Nationale D’identite
153 莫桑比克 √ √ × -
154 缅甸 × × × 由于政策原因，我们无法在该地区提供服务
155 纳米比亚 √ √ × -
156 瑙鲁 √ × × -
157 尼泊尔 √ √ × -
158 荷兰 √ √ × -
159 荷属安的列斯 × × × 由于政策原因，我们无法在该地区提供服务
160 新喀里多尼亚 × × × 由于政策原因，我们无法在该地区提供服务
161 新西兰 √ × × -
162 尼加拉瓜 × × × 由于政策原因，我们无法在该地区提供服务
163 尼日尔 √ × × -
164 尼日利亚 × × × 由于政策原因，我们无法在该地区提供服务
165 纽埃 × × × 由于政策原因，我们无法在该地区提供服务
166 诺福克岛 × × × 由于政策原因，我们无法在该地区提供服务
167 朝鲜 × × × 由于政策原因，我们无法在该地区提供服务
168 北马里亚纳群岛 × × × 由于政策原因，我们无法在该地区提供服务
169 挪威 √ √ × -
170 阿曼 √ √ × -
171 巴基斯坦 × × ×
由于政策原因，我们无法在该地区提供服务
172 帕劳 √ × × -
173 巴拿马 √ × × -
174 巴布亚新几内亚 √ × × -
175 巴拉圭 √ √ × -
176 秘鲁 √ √ × -
177 菲律宾 √ √ √

身份证仅支持 ：
1. Postal Identity Card
2. Philippine Identification Card（Place of Birth必须在菲律宾）
178 皮特凯恩群岛 × × × 由于政策原因，我们无法在该地区提供服务
179 波兰 √ √ × -
180 葡萄牙 √ √ × -
181 波多黎各 × × × 由于政策原因，我们无法在该地区提供服务
182 卡塔尔 √ √ × -
183 留尼汪 × × × 由于政策原因，我们无法在该地区提供服务
184 罗马尼亚 √ √ √ 身份证仅支持 ：
- Carte de identitate
185 俄罗斯 × × × 由于政策原因，我们无法在该地区提供服务
186 卢旺达 √ √ × -
187 圣巴泰勒米 × √ × -
188 圣赫勒拿 √ × × -
189 圣基茨和尼维斯 √ √ × -
190 圣卢西亚 √ √ × -
191 法属圣马丁 × × × 由于政策原因，我们无法在该地区提供服务
192 圣皮埃尔和密克隆 × √ × -
193 圣文森特和格林纳丁斯 √ √ × -
194 萨摩亚 √ × × -
195 圣马力诺 √ √ × -
196 圣多美和普林西比 √ × × -
197 沙特阿拉伯 √ √ × 不支持国民身份证件بطاقة الهوية الوطنية
نسخة
198 塞内加尔 √ √ × -
199 塞尔维亚 √ × × -
200 塞舌尔 √ × × -
201 塞拉利昂 √ × × -
202 新加坡 √ × × -
203 荷属圣马丁 × √ × -
204 斯洛伐克 √ √ √ 身份证仅支持：
IDENTITY CARD / OBČIANSKY PREUKAZ
205 斯洛文尼亚 √ √ √ 身份证仅支持：
IDENTITY CARD / Osebna izkaznica
206 所罗门群岛 √ × × -
207 索马里 × × × 由于政策原因，我们无法在该地区提供服务
208 南非 √ √ × -
209 南乔治亚和南桑威奇群岛 × × × 由于政策原因，我们无法在该地区提供服务
210 韩国 √ √ √
身份证仅支持 ：
주민등록증
身份证号码第七个数字必须为9,0,1,2,3,4
211 南苏丹 × × × 由于政策原因，我们无法在该地区提供服务
212 西班牙 √ √ √ 身份证仅支持 ：
DOCUMENTO NACIONAL DE IDENTIDAD
213 斯里兰卡 √ × × -
214 巴勒斯坦 × × × 由于政策原因，我们无法在该地区提供服务
215 苏丹 × × × 由于政策原因，我们无法在该地区提供服务
216 苏里南 √ √ × -
217 斯瓦尔巴和扬马延 × × × 由于政策原因，我们无法在该地区提供服务
218 瑞典 √ √ × 不支持Skatteverkets id-kort
219 瑞士 √ √ × -
220 阿拉伯叙利亚共和国 × × × 由于政策原因，我们无法在该地区提供服务
221 中国台湾 √ √ √
身份证仅支持 ：
中華民國國民身份證
222 塔吉克斯坦 √ √ × -
223 泰国 √ √ √ 身份证仅支持 ：
Thai National ID Card
身份证号码第1个数字必须为1,2,3,4,5
224 东帝汶 √ √ × -
225 多哥 √ √ × -
226 托克劳 × × × 由于政策原因，我们无法在该地区提供服务
227 汤加 √ √ × -
228 特立尼达和多巴哥 √ √ × -
229 突尼斯 × × × 由于政策原因，我们无法在该地区提供服务
230 土耳其 √ √ × -
231 土库曼斯坦 √ × × -
232 特克斯和凯科斯群岛 √ × × -
233 图瓦卢 √ × × -
234 乌干达 √ √ × -
235 乌克兰 √ × ×

1. 由于政策原因，我们无法在以下地区提供服务：
克里米亚，顿涅茨克，赫尔松，卢甘斯克，扎波罗热
2. 不支持乌克兰护照паспорт громадянина украіни/паспорт гражданина ұкраины （软质小册子）
236 阿拉伯联合酋长国 √ √ × -
237 英国 √ √ × 不支持证件类型：
- Citizen Card
238 坦桑尼亚 √ × × -
239 美国 × × × 由于政策原因，我们无法在该地区提供服务
240 乌拉圭 √ √ × -
241 乌兹别克斯坦 √ √ × -
242 瓦努阿图 √ × × -
243 梵蒂冈 √ × × -
244 委内瑞拉 × × × 由于政策原因，我们无法在该地区提供服务
245 越南 √ √ √ 身份证仅支持 ：
1. CĂN CƯỚC CÔNG DÂN
246 英属维尔京群岛 √ × × -
247 美属维尔京群岛 × × × 由于政策原因，我们无法在该地区提供服务
248 瓦利斯和富图纳 × √ × -
249 约旦河西岸 × × × 由于政策原因，我们无法在该地区提供服务
250 西撒哈拉 × × × 由于政策原因，我们无法在该地区提供服务
251 也门 × × × 由于政策原因，我们无法在该地区提供服务
252 赞比亚 √ × × -
253 津巴布韦 × × × 由于政策原因，我们无法在该地区提供服务

 
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HashKey Global Team

身份认证的年龄是否有限制？

18岁以下及80岁以上的用户不能使用HashKey Global平台，也无法完成身份认证。

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个人认证指南

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HashKey Global Team

什么是身份认证？以及为什么要进行身份认证？
身份认证，也即“KYC（Know Your Customer/Know Your Client）了解/认识你的客户”，是金融服务行业认证客户身份的指南，规定专业机构须设法核实相关账户的身份，并进行适合性和风险评估，旨在尽力减少所涉及的风险。
 
  HashKey Global是在百慕大货币管理局颁发的F类许可证下运营的合规数字资产服务平台，我们致力于提供合规的交易环境，并为用户提供优质的交易体验及高效的用户服务，因此身份验证至关重要。
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