身份驗證（KYC）

常見問題及解決方案

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2025年03月03日 02:28

HashKey Global Team

我的電腦無法進行人臉認證該怎麼解決？

人臉認證失敗的常見原因有以下幾種，您可以試著逐項排查下，若問題無法解決，您可以聯繫我們的客服團隊support@global-cs.hashkey.com尋求幫助。

流覽器版本過舊，需升級最新版本，建議使用Chrome流覽器；

電腦攝像頭許可權被限制，您需要去【設置】-【隱私】-【相機】，打開流覽器的相機存取權限；

網路不穩定，建議切換網路多次嘗試

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材料提交規範

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2024年03月28日 06:33

HashKey Global Team

企業客戶（公司/機構）提交身份認證材料時需要注意什麼？

文檔必須採用以下格式：.jpg、.jpeg、.png、.pdf。

如果您的檔不是英文，請同時提交原件和英文翻譯版本。翻譯版本必須由律師或法律翻譯人員公證。

文檔應由專業人士（例如律師，會計師，公司秘書，公證人）或公職人員認證為真實副本，並且必須為英文（或與官方英文翻譯一起提供）。

HashKey 有權要求客戶提供更多的資訊或澄清所提供的資訊，並有權拒絕不完整或不附帶所需證明文件的申請。

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企業認證流程

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2024年03月28日 07:13

HashKey Global Team

企業客戶（公司/機構）如何進行身份認證？

請您聯繫我們的團隊global-vip@hashkey.com來幫助您開戶，感謝您的理解與支持。

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身份認證加速

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2024年12月05日 03:10

HashKey Global Team

“一卡通”證件極速開戶

HashKey Global 一直致力於持續提升客戶體驗。目前，我們已在以下幾個國家/地區中針對特定證件實現了 “一卡通”證件極速開戶。

如您的有效證件上的地址目前也仍為有效，便可跳過提交地址證明的環節，快速便捷地完成開戶。

“一卡通”證件極速開戶支援的國家及對應的證件類型請見下表：

序號	國家/地區	證件類型	當地證件名稱	樣本範例
1	韓國	身份證	- 주민등록증 （證件號碼第七個數字必須為9/0/1/2/3/4）
2	台湾	身份證	- 中華民國國民身份證
3	印尼	身份證	- PROVINSI JAWA BARAT KABUPATEN BOGOR
4	越南	身份證	- CĂN CƯỚC CÔNG DÂN
5	阿根廷	身份證	- Documento Nacional de Identidad/DNI Card
6	法國	身份證	- CARTE NATIONALE D'IDENTITE / IDENTITY CARD
7	泰國	身份證	- Thai National ID Card （證件號碼第一個數字必須為1/2/3/4/5）
8	日本	身份證	- My number card （僅可為日本籍公民）
9	義大利	身份證	- CARTA DI IDENTITA / IDENTITY CARD
10	馬來西亞	身份證	- Kad Pengenalan MyKad
11	墨西哥	身份證	- INSTITUTO NACIONAL ELECTORAL CREDENCIAL PARA VOTAR - MATRICULA CONSULAR - CONSULAR ID CARD
12	西班牙	身份證	- DOCUMENTO NACIONAL DE IDENTIDAD
13	菲律賓	身份證	- Postal Identity Card - Philippine Identification Card（出生地必須在菲律賓）
14	摩洛哥	身份證	- Carte Nationale D’identite
15	羅馬尼亞	身份證	- Carte de identitate
16	德國	身份證	- IDENTITY CARD / CARTE D'IDENTITE
17	捷克	身份證	- IDENTITY CARD / OBČANSKÝ PRÚKAZ
18	斯洛伐克	身份證	- IDENTITY CARD / OBČIANSKY PREUKAZ
19	斯洛維尼亞	身份證	- IDENTITY CARD / Osebna izkaznica

【請注意】

“一卡通”證件極速開戶目前暫時僅限於以上所列出的國家/地區、證件類型和證件名稱。我們將在滿足監管合規的要求下，努力拓寬支援範圍，並於此更新。

如您所持證件不在以上範圍內，還請提交有效護照或其他我們支持的證件，並按要求提供距離簽發日3個月內有效的地址證明（由官方機構發布的包含姓名和完整地址的證明文件原件，如水/電/煤/稅金/銀行等帳單等，具體可見提交住址證明文件時的注意事項) 提交住址證明文件時的注意事項。如您的材料完備並滿足要求，也能實現較快速的開戶。

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提交材料要求

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2025年01月27日 05:23

HashKey Global Team

KYC Tips for Dutch Users

Proof of Identity

Supported document types

Passport

ID card

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

ID card

Notice

Driving licenses are not supported.
Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Bank Statement
	Electric bill
	Mobile phone bills （Name structure: first name + last name There can be more than one name, For formal written purposes only. One is commonly used, and the rest is only for formal occasions Therefore, if there are multiple customer names, it is possible to use only the first name）
	Government documents
	Mobile bill

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No	Type	Example (For Reference only)
	Bank statement (There is no address)
	Receipt
	Others

KYC Tips for Egyptian Users

1. Proof of Identity

Supported document types

Passport

Supported document requirements

The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
The passport will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

Notice

Driving licenses and ID cards are not supported.
Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

2. Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Bank Statement
	Water bill
	Electric bill

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No	Type	Example (For Reference only)
	Bank statement (There is no address)
	Electronic invoice

KYC Tips for Moroccan Users

Proof of Identity

Supported document types

Passport

ID card（One-Card Pass Only support Carte Nationale d’Identite）

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

ID card（Only support Carte Nationale d’Identite）

Notice

Driving licenses are not supported.
Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Bank Statement
	Electric bill
	Others

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No	Type	Example (For Reference only)
	Invoice
	Postal Receipt
	Without address
	Order

KYC Tips for United Arab Emirates Users

Proof of Identity

Supported document types

Passport

ID card

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

ID card (front and back side)

Old version

New version

Notice

Driving licenses are not supported.
Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Bank Statement
	Electric bill
	Tax invoice
	Mobile bill
	others

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No	Type	Example (For Reference only)
	Bank statement (There is no address)

	Consumption bills

KYC Tips for Brazilian Users

Proof of Identity

Supported document types

Passport

ID card（Only support CARTEIRA DE IDENTIDADE, RG）

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

Notice

Driving licenses are not supported.
Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Bank Statement
	Electric bill
	Mobile phone bills

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No	Type	Example (For Reference only)
	Bank statement (There is no address)
	Envelope
	DANFE (Electronic invoice)
	Postal Receipt

KYC Tips for Ukrainian Users

1、Proof of Identity

Supported document types

Passport

Notice：

Hashkey Global does not offer products and services in the following jurisdictions :

Five regions of Ukraine : Crimea, Donetsk, Kherson, Luhansk, Zaporoxi

Remarks: There is no restriction on birthplace in the above regions Why-is-my-country-region-not-listed

Supported document requirements

The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
The passport will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Unsupported document types

Driving license

Residence permit

ID card

Unsupported Document Example（For reference only）：

2、Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Bank Statement
	Electric bill
3.	Tax invoice

Unsupported document types

Notice：

（Hashkey Global does not offer products and services in the following jurisdictions :

Five regions of Ukraine : Crimea Donetsk, Kherson, Luhansk, Zaporizhzhia）

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No	Type	Example (For Reference only)
	Rental Contract does not specify the duration of the tenancy
	ID card/Residence permit
	bankbook
	Records of transfers (There is no address)

KYC tips for Turkish users

1、Proof of Identity

Supported document types

Passport

ID card

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport:

ID card:

Notice

Driving licenses are not supported.

Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

2、Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No.	Type	Example（For reference only）
	Residence document
	Electricity bill
	Water bill
	Bank statement/debit - credit transaction

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No.	Unsupported Reason	Unsupported Document Type	Example（For reference only）
	Others	Financial services company
	Without a banking license	Financial technical company

KYC Tips for Malaysian Users

Proof of Identity

Supported document types

Passport

ID card（One-Card Pass : Only support MyKad）

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

ID Card ：

（Front）

(Back)

Notice

Driving licenses are not supported.
Name recognition does not need to be modified to the local language. (The system will automatically recognize the machine readable zone MRZ, which is the official English information)

Proof of Address

Supported document types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No	Type	Example (For Reference only)
	Bank Statement
2.	Phone Bill

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

Unsupported Document Example（For reference only）

No.	Unsupported Type & Reason	Example（For reference only）
1.	Screenshots

KYC tips for South Korean users

1、Proof of Identity

Supported document types

Passport

ID Card（One-Card Pass—The seventh digit of the ID number must be 9/0/1/2/3/4）

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport：

ID Card：

Notice

Driving licenses and ID cards are supported for proof of address
Driving licenses are not supported for proof of identity.

Please fill in only your English name (excluding Korean name) and ensure it matches exactly with the English name on your passport.

The contents of the passport cannot be obscured, and the four corners must be clearly exposed.

2、Proof of Address

Supported document types

ID Card
Driving license
Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.
If POI is a Korean ID, you can check whether the identity number is the same as POA

Supported document examples

No	Type	Example（For reference only）
	예방접종증명서 Certificate of Immunization
	주민등록표 Resident Registration Card
	납부내역증명 Certificate of Tax Payment
	Household Register
6.	잔액증명서 Certificate of Deposit / Money Trust Balance
7.	Billing Statement
8.	납세증명서 Tax Clearance Certificate
9.	가족관계증명서(일반) Family relations certificate
10.	Internet bill
11.	국민건강보험 H-well National Health Insurance (NHIS)

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

No	Unsupported Reason	Unsupported Document Type	Example（For reference only）
1.	POA with no address	Family relations certifications
2.	POA with no issuance date	Electricity bill
3.	POA with no name	Electricity bill
3.	POA with no name	Gas bill
4.	Others	Screenshots
		With blocking or editing content
		Passport
		Envelopes or postcards
		Proof of income （This certificate is for viewing only and has no legal effect）
		Encoded or encrypted documents	-
		Geographical photographs	-
		Pension statements	-
		Medical bills	-
		Shopping receipts	-
		Post Office box (P.O. box) or C/O address	-
		Electronic payment or digital wallet such as Wise

KYC tips for Japanese users

1、Proof of Identity

Supported document types

Passport

ID card（One-Card Pass :only those issued to Japanese nationals）

Supported document requirements

The passport and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
The passport will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport

ID card (only those issued to Japanese nationals)

Notice
1. Driving licenses and ID cards are supported for proof of address.
2. Driving licenses are not supported for proof of identity The contents of the passport cannot be obscured, and the four corners must be clearly exposed.

Notice: Proof of identity without address can not be used for a ''One-Card Pass''

2、Proof of Address

Supported document types

ID Card (only those issued to Japanese nationals)
Driving license
Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No	Type	Example（For reference only）
	電気料金等明細書 Electricity bill
	使用水量·料金のお知らせ Notice of water consumption and fees
	住民票 resident's certificate
	水道·下水道使用量等のお知らせ Notice of your water and sewage usage
5.	納付書·領収(納付受託)証書 National Pension
6.	寄附金受領証明書 Donation receipt certificate (Issued by National Tax Agency)
7.	カードご利用明細書/代金明細書 Credit card/Bank account statement
8.	固定資産税·都市計画税納税通知書 Fixed Asset Taxes/City Planning Taxes
9.	自動車税(種別割)納税通知書· 納付書兼領収証書 Automobile tax notice/payment notice/receipt certificate
10.	国民健康保険 Japanese National Health Insurance Certificate
11.	貯金残高証明書 Certification of the Balance of Deposit

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

No	Unsupported Reason	Unsupported Document Type	Example（For reference only）
1.	POA with no address	ガスからのお知らせ Notice from Gas
		入出金明細 Deposit and withdrawal details
		Certificate of balance
		御請求書 Bill/Invoice
		普通預金お取引明細のお知らせ Normal deposit Notice of transaction details
		上下水道料金領収証書 Water and sewerage fee receipt
		納入通知書兼領収書 Public sewer usage fee
		残高証明書 Account Balance certificate
		Passbook
2.	POA with no issuance date	国税領収済通知書 National tax receipt notice
		ご利用明細書 Credit card account balance
		Water bill
		Bank Notice
3.	POA with no name	水道料金·下水道料金口座振替済のお知らせ Water and sewerage charges Notice of account transfer
4.	Others	Screenshots
		Document with blocking or editing content
		ポケットカード本人確認書類等のご提出のお願い Card application
		Passport
		Envelopes or postcards
		Express waybill
		Electronic payment or digital wallet such as Wise
		Encoded or encrypted documents	-
		Geographical photographs	-
		Medical bills
		Shopping receipts
		Post Office box (P.O. box) or C/O address

KYC tips for Vietnamese users

Proof of Identity

Supported document types

Passport

ID Card (One-Card Pass)

Supported document requirements

The passport/ID and the photo on it must be your own, with clear facial features and outlines, without any tampering.
The passport/ID must be an original photo (still image) or a color-scanned version (not a screenshot or a photo uploaded from a social network), no editing allowed.
Both sides of the ID card should be uploaded, with the national emblem on the front side and the encoded information on the back side.
The passport/ID will not expire in the next 3 months.
The text content on the document must be clearly visible, including the full name, date of birth, nationality, document number, barcode, validity period data, machine readable zone (MRZ) and other important information.
All corners of the document should be visible, no foreign objects or graphic elements, no scratches, stains, tears, reflective spots or foreign objects, and no software has been used to edit or convert to PDF.

Supported document examples

Passport:

ID Card:

Proof of Address

Supported document types

ID Card

*To use an ID card as proof of address, ID card must also be used as proof of identity

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, cable TV monthly statements.
Tax invoices or government-issued residency certificates/certificates.
Bank statements/certificates, credit card statements/certificates.
Mobile phone bills.
Insurance statement
Service apartment/hotel rental contract .

*The rental contract submitted by the user must include the same name as the registered user, a one-year rental contract and an expiration date of 3 months from the account opening.

Supported document requirements

Must include a clear complete name, current residential address (cannot be a commercial address), and issuance date.
Your name must match exactly as it appears on the passport/ID.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans.
Clear display of issuing institution details, such as government agencies or utilities.

Supported document examples

No	Type	Example（For reference only）
	Bank account summary
2.	Bank statement/debit - credit transaction
3.	Water bill
4.	Electricity bill
5.	Home broadband invoice

Unsupported document types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

台灣客戶KYC-身份證件及地址證明指引

一、基礎證件

支持的證件類型

護照

身分證（一卡通）

支持的證件要求

護照/身分證必須為未經任何篡改的本人護照，護照上的人臉照片必須為本人，並且有清楚的五官和輪廓
護照/身分證必須是彩色的原始照片（靜態圖像）或未經任何編輯的掃描件（不是螢幕截圖或從社交網路上傳的照片）
身分證正反面均需上傳，正面含括國徽，正反面均顯示訊息。
護照/身分證在未來至少3個月內仍有效
護照/身分證上的文字內容需清晰可見，包括姓名全名、出生日期、國籍、證件號碼、條碼、有效期資料、機讀（MRZ）和其他重要資訊存在且可讀
護照/身分證的所有角落可見，沒有外來物體或圖形元素，沒有劃痕、污漬、撕裂、反光點或異物，沒有使用任何軟體進行編輯或轉換為PDF。

支持的證件範例

護照：

中華民国国民身分證：

注意事項

不支持駕駛執照

二、地址證明

支持的文件類型

身份證

*若要使用身份證作為地址證明，身份證也必須作為身份證明

公用事業賬單，如水電費、燃氣費、固網電話、家庭寬帶、有線電視月結單據
稅務發票或政府發出的居民證明/證書
銀行對賬單/結單、信用卡對賬單/結單
手機賬單
保險對帳單
可支持的公寓/飯店租屋合約

*用戶提交租屋合約必須包含, 與註冊用戶同名, 一年租屋合約和到期日從開戶算起3個月

支持的文件要求

需包含您清晰、完整的姓名、現居住地址（不能為商業地址）、簽發日期
您的姓名須與您護照/身分證上的姓名保持完全一致
簽發日期距今在三個月以內
未經任何編輯的真實文件或原始文件掃描本
需要清晰顯示發出機構的資料，例如發出的政府機關、公用事業機構等

支持的文件範例

序號	類型	範例（仅供参考）
	户籍騰本(現户部分)
	地方税
	行動寬頻服務申請書
	银行账单
5.	使用牌照稅
6.	違反道路交通管理事件通知單
7.	國民年金保險費繳款單
8.	手機帳單
9.	綜合所得稅納稅證明書

不支持的文件類型

沒有地址的文件
沒有發行日期的地址證明
沒有姓名的地址證明
電腦、手機等电子设备的截屏圖片
含有被遮擋或編輯的內容
駕駛執照
身份證
信封或明信片
包含編碼或加密的文件
地理照片
醫療費用賬單 (非政府机构）
購物收據
郵政信箱或轉交地址
來自沒有合規牌照的金融服務提供商（即來自加密/數位錢包服務提供商、金融科技公司等，如 Wise）的聲明

KYC Tips for Singaporean Users

Proof of Identity

Supported Document Types

Passport

Supported Document Requirements

The passport must be your own, with an untampered photo showing clear facial features and outlines.
The passport must be a color original photo (static image) or an unedited scan (not a screenshot or a photo uploaded from a social network).
The passport must remain valid for at least the next three months.
The text on the passport must be clearly visible, including full name, date of birth, nationality, document number, barcode, validity period, machine-readable zone (MRZ), and other important information.
All corners of the passport must be visible, with no foreign objects, graphic elements, scratches, stains, tears, reflective spots, or other obstructions. No software should have been used to edit or convert the document to a PDF.

Supported Document Examples

Passport

Notice

Driving licenses are not supported.

Identity cards are not supported.

Front

Back

Proof of Address

Supported Document Types

Utility bills such as water and electricity bills, gas bills, landline phone bills, home broadband, and cable TV monthly statements.
Tax invoices or government-issued residency certificates.
Bank statements, credit card statements.
Mobile phone bills.
Insurance statements.
Rental contracts for service apartments/hotels.

The rental contract submitted must include the same name as the registered user, a one-year rental contract, and an expiration date within three months of account opening.

Supported Document Requirements

Must include a clear, complete name, current residential address (not a commercial address), and the issuance date.
Your name must match exactly as it appears on your passport.
The issuance date must be within the last three months.
Genuine, unedited documents or original document scans are required.
Clear display of issuing institution details, such as government agencies or utilities, is necessary.

Supported Document Examples

No.	Type	Example（For reference only）
	Bank Statement
	Electric bill
3.	Home broadband bill
4.	Tax invoice

Unsupported Document Types

POA with no address
POA with no issuance date
POA with no name
Screenshots
With blocking or editing content
Driving license
ID card
Envelopes or postcards
Encoded or encrypted documents
Geographical photographs
Medical bills
Shopping receipts
Post Office box (P.O. box) or C/O address
Statement from the unlicensed financial service provider (i.e. from crypto/digital wallet service provider, financial technology corporation, etc. such as Wise)

海外华侨客戶KYC-身份证件，海外证件及地址证明指引

居住于HashKey Global支持国家/区域范围内的海外华侨，可以通过提交基础证件（中国内地护照）、海外证件（海外长期居住许可证或非旅游签证）、海外地址证明来完成KYC认证。

注意事项：

中国大陆用户必须同时持有中国大陆护照、海外证件和海外居住证明，否则无法进行KYC认证
HashKey Global不支持的国家/区域可参见：为什么我所在的国家/地区未列出？

一、基础证件

支持的证件类型

中国内地护照

支持的证件要求

护照必须为未经任何篡改的本人护照，护照上的人脸照片必须为本人，并且有清楚的五官和轮廓
护照必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
护照不会在未来3个月内到期
护照上的文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、条码、有效期资料、机读（MRZ）和其他重要资讯存在且可读
护照的所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。

支持的证件范例

中国内地护照：

二、海外证件

支持的证件类型

签证类型：工作签证，留学签证，商务签证，家属签证（非旅游签证），长期签证

*一般来说，签证通常是单页（新加坡工作证除外，需要双面) 信息

海外身份证/居住许可证海外的身份证件/居住许可证通常是双面的，有些国家可能有例外，但系统会给予提示仅HashKey Global支持的国家，点击查看不支持国家

支持的证件要求

有效期：自开户提交之日起有效期需超过3个月
必须是彩色的原始照片（静态图像）或未经任何编辑的扫描件（不是萤幕截图或从社交网络上传的照片）
文字内容需清晰可见，包括姓名全名、出生日期、国籍、证件号码、有效期资料和其他重要资讯存在且可读
所有角落可见，没有外来物体或图形元素，没有划痕、污渍、撕裂、反光点或异物，没有使用任何软体进行编辑或转换为PDF。
当您上传海外证件时，请务必注意选择正确的类型。 *海外证件类型分为"工作/学生签证等"和"海外身份证/居住许可证"。系统会根据您选择的类型自动要求您上传单页或双页的资料。选择错误可能导致需要上传双面证件的情况被认为是单面，这可能导致KYC认证被拒绝。

支持的证件范例

序号	国家	类型	范例（仅供参考）
1.	加拿大	工作签证学生签证	工作签证学生签证
	新加坡	工作签证 (**新加坡EP是双面的) 长期探访准证学生准证家属准证	工作签证（正面）（反面）长期探访准证学生准证家属准证
	泰国	A. 工作签证 B. 精英卡 C. E-VISA	A. 工作签证 B. 精英卡 C. E-VISA
	印度尼西亚	长期签证
	日本	RESIDENCE CARD 居住许可卡	（正面）（反面）
5.	韩国	RESIDENCE CARD 居住许可卡	（正面）（反面）
6.	法国	RESIDENCE PERMIT	（正面）（反面）
	新西兰	Resident Visa
8.	英国	E VISA **需提交两份文件 1. 电子证明 2. Share code
9.	柬埔寨	工作签证（FOREIGN EMPLOYMENT CARD)

不支持的证件类型 
一次性签证 
旅游签证 
驾驶证 
数字身份证

不支持的证件范例

序号	类型	范例（仅供参考）
	一次性签证
	旅游签证
	选错证件类型/把双面合成为一页上载
	驾照
	数字身份证
	学生卡（需提供大使馆或政府机构发出的信函证明客户是在这所大学就读）

柬埔寨商务签证
Cambodian Business Visa

三、地址证明

**华侨的地址证明不可以是不支持国家/地区的地址证明 (仅HashKey Global支持的国家，点击查看不支持国家)

支持的文件类型

公用事业账单，如水电费、燃气费、固网电话、家庭宽带、有线电视月结单据
税务发票或政府发出的居民证明/证书
银行对账单/结单、信用卡对账单/结单
手机账单
保险结算单
可支持的公寓/酒店租房合同

*用户提交租房合同必须包含, 与注册用户同名, 一年租房合同和到期日从开户算起3个月。

支持的文件要求

需包含您清晰、完整的姓名、现居住地址（不能为商业地址）、签发日期
您的姓名须与您证件上的姓名保持完全一致
签发日期距今在三个月以内
未经任何编辑的真实文件或原始文件扫描本
需要清晰显示发出机构的资料，例如发出的政府机关、公用事业机构等

支持的文件范例

序号	类型	范例（仅供参考）
	银行月结单
	水电费单
3.	家庭宽带
4.	税务发票

不支持的文件类型

没有地址的文件
无签发日期的文件
没有姓名的地址证明
电脑、手机等电子设备的截屏图片
包含编码或加密的文件
护照/身份证
地理照片
医疗费用账单
购物收据
驾驶执照
邮政信箱或转交地址
来自无合规牌照的金融服务提供商（即来自加密/数位钱包服务提供商、金融科技公司等，如 Wise）的声明

檢視更多

2025年02月28日 11:13

HashKey Global Team

提交住址證明文件時的注意事項

HashKey Global使用先進的自動化簽名和圖元分析技術來鑒別您所提供的證明檔，旨在確保上傳的文件未經篡改。為了確保您的資訊順利審核通過，建議您在提交住址證明材料前確認以下事項：

基本要求：

-需包含您清晰、完整的姓名、現居住地址（不能為商業地址）、簽發日期；

-您的姓名須與您證件上的姓名保持完全一致；

-簽發日期距今三個月以內；

-未經任何編輯的真實文件或文件掃描本。

-需要清楚顯示發出機構的資料，例如發出的政府機關、公用事業機構等。

檔案格式：

- 支援PDF、JPG、JPEG、PNG格式的檔上傳，最多5份，單份檔不超過5M，內容清晰可見。

檔案上傳：

- 檔應為原始照片（靜態圖像）或掃描件（不可以是从外部拍攝的電腦/手機螢幕截圖或從社交網路上傳的照片）；

- 如果檔正反兩面都有資料，則應上傳兩面的照片；

- 需確保檔中的資訊可讀，包括申請人的全名、家庭位址和檔簽發日期（如有）資訊存在且可讀；

- 檔的所有角落可見，沒有劃痕、污漬或撕裂，沒有外來物體或圖形元素，沒有使用任何軟體進行編輯或轉換為PDF。

支持的檔案類型：

- 公用事業賬單，如水電費、燃氣費、固網電話、家庭寬帶、有線電視月結單據；

- 銀行對賬單/結單、信用卡對賬單/結單。

- 稅務發票或政府發出的的居民證明/證書；

- 保險結算單;

- 手機帳單;
- 駕駛證或身份證（僅適用於日本、韓國）。

注：可接受的地址證明會不時更改。是否接受地址證明則視乎我們的最終決定。

不支持的檔案類型：

- 从外部拍攝的電腦/手機螢幕截圖，護照，地理照片，收據，郵政信箱或轉交地址，非持牌金融機構的帳單（如數位貨幣錢包服務機構的帳單、金融科技企業的帳單等）。

不支持的國家/地區：

- 需確保您的位址不屬於HashKey Global不支持的國家（詳見：為什麼我所在的國家/地區未列出？）

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2025年02月18日 06:02

HashKey Global Team

提交身份認證材料時需要注意什麼？

HashKey Global使用先進的自動化簽名和圖元分析技術來鑒別您所提供的證明檔，旨在確保上傳的文件未經篡改。為了確保您的資訊順利審核通過，建議您在提交住址證明材料前確認以下事項：
HashKey Global目前只接受國際標準的護照以及政府認可的身份ID證件這兩種證件，在提交身份認證時請注意以下幾點：

證件格式：
- 支援PDF、JPG、JPEG、PNG格式的檔上傳，檔大小不小於100 KB或300 DPI。
證件上傳：
- 證件必須為未經任何篡改的本人證件，證件人臉照片必須為本人，並且有清楚的五官和輪廓；
- 證件必須是彩色的原始照片（靜態圖像）或掃描件（不是螢幕截圖或從社交網路上傳的照片）；
- 如果證件的正反兩面都有資料，則應上傳兩面的照片；
- 需確保證件不會在未來3個月內到期；
- 證件上的文字內容需清晰可見，包括姓名全名、出生日期、國籍、證件號碼、條碼、有效期資料、機讀區（MRZ）和其他重要資訊存在且可讀；
- 證件的所有角落可見，沒有外來物體或圖形元素，沒有劃痕、污漬、撕裂、反光點或異物，沒有使用任何軟體進行編輯或轉換為PDF。

海外證件需要注意事項（僅中國大陸客戶需要上傳）

如果您擁有中國大陸護照，並持有海外長期居住許可證或簽證，您可以先上傳中國大陸護照作為基礎證件，然後再上傳海外證件。（注意：中國大陸用戶必須同時持有中國大陸護照和海外證件，否則無法進行KYC認證）
當您上傳海外證件時，請務必注意選擇正確的類型。海外證件類型分為簽證和海外身份證兩種。系統會根據您選擇的類型自動要求您上傳單頁或雙頁的資料。選擇錯誤可能導致需要上傳雙面證件的情況被認為是單面，這可能導致KYC認證被拒絕。

1. 居住許可證類型
一般來說，簽證通常是單頁（新加坡工作證除外，需要雙面)，另外請注意，旅遊簽證和一次性簽證是不被接受的。可以接受的簽證類型包括工作簽證、留學簽證、居住許可證等長期簽證。

2. 海外身份證
海外的身份證通常是雙面的，有些國家可能有例外，但系統會給予提示。

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年齡和地域限制

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2025年02月12日 08:34

HashKey Global Team

為什麼我所在的國家/地區未列出？

基於監管相關要求，HashKey Global目前對相關國家/地區和證件的支援情況如下：

NO	國家/地區	護照	身份證	身分證作為地址證明(是否為「一卡通」證件)	說明
1	阿富汗	×	×	×	由於政策原因，我們無法在該地區提供服務
2	奧蘭	×	×	×	由於政策原因，我們無法在該地區提供服務
3	阿爾巴尼亞	√	√	×	-
4	阿爾及利亞	√	×	×	-
5	美屬薩摩亞	×	×	×	由於政策原因，我們無法在該地區提供服務
6	安道爾	√	×	×	-
7	安哥拉	√	×	×	-
8	安圭拉	×	×	×	由於政策原因，我們無法在該地區提供服務
9	南極洲	×	×	×	由於政策原因，我們無法在該地區提供服務
10	安地卡及巴布達	√	×	×	-
11	阿根廷	√	√	√	身份證僅支持： Documento Nacional de Identidad/DNI Card
12	亞美尼亞	√	√	×	-
13	阿魯巴	×	√	×	-
14	澳大利亞	√	×	×	-
15	奧地利	√	√	×	-
16	亞塞拜疆	√	√	×	-
17	巴哈馬	√	×	×	-
18	巴林	√	√	×	-
19	孟加拉國	×	×	×	由於政策原因，我們無法在該地區提供服務
20	巴貝多	√	√	×	-
21	白俄羅斯	×	×	×	由於政策原因，我們無法在該地區提供服務
22	比利時	√	√	×	-
23	貝里斯(伯利兹)	√	√	×	-
24	貝南(贝宁)	√	√	×	-
25	百慕達	√	×	×	-
26	不丹	√	×	×	-
27	玻利維亞	√	√	×	-
28	博奈爾-聖尤斯特歇斯和薩巴	×	√	×	-
29	波斯尼亞和黑塞哥維那	×	×	×	由於政策原因，我們無法在該地區提供服務
30	波札那	√	√	×	-
31	布韋島	×	×	×	由於政策原因，我們無法在該地區提供服務
32	巴西	√	√	×	身分證僅支持： CARTEIRA DE IDENTIDADE, RG
33	英屬印度洋領地	×	×	×	由於政策原因，我們無法在該地區提供服務
34	汶萊	√	√	×	-
35	保加利亞	√	√	×	-
36	布吉納法索	√	√	×	-
37	蒲隆地	√	×	×	-
38	維德角	√	√	×	-
39	柬埔寨	√	√	×	-
40	喀麥隆	√	√	×	-
41	加拿大	√	×	×	-
42	開曼群島	√	×	×	-
43	中非共和國	×	×	×	由於政策原因，我們無法在該地區提供服務
44	查德	√	√	×	-
45	智利	√	√	×	-
46	中國	√	×	×	由於政策原因，我們無法對居住於該地區的客戶提供服務，您必須擁有真實有效的海外證件和海外地址證明方可開戶。其中，海外證件不支持： -多米尼克元宇宙身份證 -帕勞數字身份證 -愛沙尼亞數字身份證
47	聖誕島	×	×	×	由於政策原因，我們無法在該地區提供服務
48	科科斯（基林）群島	×	×	×	由於政策原因，我們無法在該地區提供服務
49	哥倫比亞	√	√	×	-
50	葛摩	√	×	×	-
51	剛果（布）	√	√	×	-
52	剛果（民主共和國）	×	×	×	由於政策原因，我們無法在該地區提供服務
53	庫克群島	×	×	×	由於政策原因，我們無法在該地區提供服務
54	哥斯大黎加	√	×	×	-
55	象牙海岸	√	√	×	-
56	克羅埃西亞	√	√	×	-
57	古巴	×	×	×	由於政策原因，我們無法在該地區提供服務
58	庫拉索	×	√	×	-
59	塞普勒斯	√	√	×	-
60	捷克	√	√	√	身分證僅支持： IDENTITY CARD / OBČANSKÝ PRÚKAZ
61	丹麥	√	×	×	-
62	吉布地	√	√	×	-
63	多米尼克	√	√	×	不支持元宇宙身份證
64	多明尼加	√	√	×	-
65	厄瓜多	√	√	×	-
66	埃及	√	×	×	-
67	薩爾瓦多	√	√	×	-
68	赤道幾內亞	√	√	×	-
69	厄利垂亞	√	×	×	-
70	愛沙尼亞	√	√	×	不支持數字身份證
71	史瓦帝尼	×	×	×	由於政策原因，我們無法在該地區提供服務
72	衣索比亞	√	√	×	不支持數字身份證
73	福克蘭群島（馬爾維納斯）	×	×	×	由於政策原因，我們無法在該地區提供服務
74	法羅群島	×	×	×	由於政策原因，我們無法在該地區提供服務
75	斐濟	√	×	×	-
76	芬蘭	√	√	×	-
77	法國	√	√	√	身份證僅支持： CARTE NATIONALE D'IDENTITE / IDENTITY CARD
78	法屬圭亞那	×	×	×	由於政策原因，我們無法在該地區提供服務
79	法屬波利尼西亞	×	×	×	由於政策原因，我們無法在該地區提供服務
80	法屬南部和南極領地	×	×	×	由於政策原因，我們無法在該地區提供服務
81	加彭	√	×	×	-
82	甘比亞	√	√	×	-
83	加沙	×	×	×	由於政策原因，我們無法在該地區提供服務
84	喬治亞	√	√	×	-
85	德國	√	√	√	身份證僅支持： IDENTITY CARD / CARTE D'IDENTITE
86	迦納	√	√	×	-
87	直布羅陀	×	√	×	-
88	希臘	√	√	×	-
89	格陵蘭	√	×	×	-
90	格瑞那達	√	√	×	-
91	瓜德羅普	×	×	×	由於政策原因，我們無法在該地區提供服務
92	關島	×	×	×	由於政策原因，我們無法在該地區提供服務
93	瓜地馬拉	√	√	×	-
94	根西	×	×	×	由於政策原因，我們無法在該地區提供服務
95	幾內亞	×	×	×	由於政策原因，我們無法在該地區提供服務
96	幾內亞比紹	×	×	×	由於政策原因，我們無法在該地區提供服務
97	蓋亞那	√	√	×	-
98	海地	×	×	×	由於政策原因，我們無法在該地區提供服務
99	赫德島和麥克唐納群島	×	×	×	由於政策原因，我們無法在該地區提供服務
100	宏都拉斯	√	√	×	-
101	香港	√	×	×	由於政策原因，我們無法對居住於該地區的客戶提供服務，您必須擁有海外地址證明方可開戶。
102	匈牙利	√	√	×	-
103	冰島	√	√	×	-
104	印度	√	×	×	-
105	印尼	√	√	√	身份證僅支持： Kartu Tanda Penduduk
106	伊朗	×	×	×	由於政策原因，我們無法在該地區提供服務
107	伊拉克	×	×	×	由於政策原因，我們無法在該地區提供服務
108	愛爾蘭	√	√	×	-
109	馬恩島	×	×	×	由於政策原因，我們無法在該地區提供服務
110	以色列	×	×	×	由於政策原因，我們無法在該地區提供服務
111	義大利	√	√	√	身份證僅支持： CARTA DI IDENTITA / IDENTITY CARD
112	牙買加	√	√	×	-
113	日本	√	√	√	身份證僅支持： My number card （僅可為日本籍公民，有兩套姓名的My Number Card暫不接受）
114	澤西	×	×	×	由於政策原因，我們無法在該地區提供服務
115	約旦	√	√	×	-
116	哈薩克	√	√	×	不支持ВИД НА ЖИТЕЛЬСТВО ИНОСТРАНЦА
117	肯亞	√	×	×	-
118	吉里巴斯	√	√	×	-
119	科索沃	×	×	×	由於政策原因，我們無法在該地區提供服務
120	科威特	√	√	×	-
121	吉爾吉斯	√	√	×	-
122	寮國	√	×	×	-
123	拉脫維亞	√	√	×	-
124	黎巴嫩	×	×	×	由於政策原因，我們無法在該地區提供服務
125	賴索托	√	√	×	-
126	賴比瑞亞	√	×	×	-
127	利比亞	×	×	×	由於政策原因，我們無法在該地區提供服務
128	列支敦斯登	√	√	×	-
129	立陶宛	√	√	×	-
130	盧森堡	√	√	×	-
131	澳門	√	×	×	-
132	北馬其頓	√	√	×	-
133	馬達加斯加	√	×	×	-
134	馬拉威	√	√	×	-
135	馬來西亞	√	√	√	身份證僅支持： Kad Pengenalan MyKad
136	馬爾地夫	√	√	×	不支持 NATIONAL IDENTITY CARD
137	馬裏	×	×	×	由於政策原因，我們無法在該地區提供服務
138	馬爾他	√	√	×	-
139	馬紹爾群島	√	×	×	-
140	馬提尼克	×	×	×	由於政策原因，我們無法在該地區提供服務
141	茅利塔尼亞	√	√	×	-
142	模里西斯	√	×	×	-
143	馬約特	×	×	×	由於政策原因，我們無法在該地區提供服務
144	墨西哥	√	√	√	身份證僅支持： 1. INSTITUTO NACIONAL ELECTORAL CREDENCIAL PARA VOTAR 2. MATRICULA CONSULAR - CONSULAR ID CARD
145	密克羅尼西亞	√	×	×	-
146	美國本土外小島嶼	×	×	×	由於政策原因，我們無法在該地區提供服務
147	摩爾多瓦	√	√	×	-
148	摩納哥	√	√	×	-
149	蒙古	√	×	×	-
150	蒙特內哥羅	√	√	×	-
151	蒙哲臘	√	×	×	-
152	摩洛哥	√	√	√	身份證僅支持： - Carte Nationale D’identite
153	莫三比克	√	√	×	-
154	緬甸	×	×	×	由於政策原因，我們無法在該地區提供服務
155	納米比亞	√	√	×	-
156	諾魯	√	×	×	-
157	尼泊爾	√	√	×	-
158	荷蘭	√	√	×	-
159	荷屬安的列斯	×	×	×	由於政策原因，我們無法在該地區提供服務
160	新喀裏多尼亞	×	×	×	由於政策原因，我們無法在該地區提供服務
161	紐西蘭	√	×	×	-
162	尼加拉瓜	×	×	×	由於政策原因，我們無法在該地區提供服務
163	尼日	√	×	×	-
164	奈及利亞	×	×	×	由於政策原因，我們無法在該地區提供服務
165	紐埃	×	×	×	由於政策原因，我們無法在該地區提供服務
166	諾福克島	×	×	×	由於政策原因，我們無法在該地區提供服務
167	朝鮮	×	×	×	由於政策原因，我們無法在該地區提供服務
168	北馬裏亞納群島	×	×	×	由於政策原因，我們無法在該地區提供服務
169	挪威	√	√	×	-
170	阿曼	√	√	×	-
171	巴基斯坦	×	×	×	由於政策原因，我們無法在該地區提供服務
172	帛琉	√	×	×	-
173	巴拿馬	√	×	×	-
174	巴布亞紐幾內亞	√	×	×	-
175	巴拉圭	√	√	×	-
176	秘魯	√	√	×	-
177	菲律賓	√	√	√	身份證僅支持： 1. Postal Identity Card 2. Philippine Identification Card（出生地必須在菲律賓）
178	皮特凱恩群島	×	×	×	由於政策原因，我們無法在該地區提供服務
179	波蘭	√	√	×	-
180	葡萄牙	√	√	×	-
181	波多黎各	×	×	×	由於政策原因，我們無法在該地區提供服務
182	卡達	√	√	×	-
183	留尼汪	×	×	×	由於政策原因，我們無法在該地區提供服務
184	羅馬尼亞	√	√	√	身份證僅支持： -Carte de identitate
185	俄羅斯	×	×	×	由於政策原因，我們無法在該地區提供服務
186	盧安達	√	√	×	-
187	聖巴泰勒米	×	√	×	-
188	聖赫勒拿	√	×	×	-
189	聖克里斯多福及尼維斯	√	√	×	-
190	聖露西亞	√	√	×	-
191	法屬聖馬丁	×	×	×	由於政策原因，我們無法在該地區提供服務
192	聖皮埃爾及密克隆	×	√	×	-
193	聖文森及格瑞那丁	√	√	×	-
194	薩摩亞	√	×	×	-
195	聖馬利諾	√	√	×	-
196	聖多美及普林西比	√	×	×	-
197	沙烏地阿拉伯	√	√	×	不支持國民身份證件بطاقة الهوية الوطنيةنسخة
198	塞內加爾	√	√	×	-
199	塞爾維亞	√	×	×	-
200	塞席爾	√	×	×	-
201	獅子山	√	×	×	-
202	新加坡	√	×	×	-
203	荷屬聖馬丁	×	√	×	-
204	斯洛伐克	√	√	√	身份證僅支持： IDENTITY CARD / OBČIANSKY PREUKAZ
205	斯洛維尼亞	√	√	√	身份證僅支持： IDENTITY CARD / Osebna izkaznica
206	索羅門群島	√	×	×	-
207	索馬裏	×	×	×	由於政策原因，我們無法在該地區提供服務
208	南非	√	√	×	-
209	南喬治亞和南桑威奇群島	×	×	×	由於政策原因，我們無法在該地區提供服務
210	韓國	√	√	√	身份證僅支持： 주민등록증 身份證號碼第七個數字必須為9,0,1,2,3,4
211	南蘇丹	×	×	×	由於政策原因，我們無法在該地區提供服務
212	西班牙	√	√	√	身份證僅支持： DOCUMENTO NACIONAL DE IDENTIDAD
213	斯里蘭卡	√	×	×	-
214	巴勒斯坦	×	×	×	由於政策原因，我們無法在該地區提供服務
215	蘇丹	×	×	×	由於政策原因，我們無法在該地區提供服務
216	蘇利南	√	√	×	-
217	斯瓦爾巴和揚馬延	×	×	×	由於政策原因，我們無法在該地區提供服務
218	瑞典	√	√	×	不支持Skatteverkets id-kort
219	瑞士	√	√	×	-
220	阿拉伯敘利亞共和國	×	×	×	由於政策原因，我們無法在該地區提供服務
221	台灣	√	√	√	身份證僅支持：中華民國國民身份證
222	塔吉克	√	√	×	-
223	泰國	√	√	√	身份證僅支持： Thai National ID Card 身份證號碼第一個數字必須為1,2,3,4,5
224	東帝汶	√	√	×	-
225	多哥	√	√	×	-
226	托克勞	×	×	×	由於政策原因，我們無法在該地區提供服務
227	東加	√	√	×	-
228	千里達及托巴哥	√	√	×	-
229	突尼斯	×	×	×	由於政策原因，我們無法在該地區提供服務
230	土耳其	√	√	×	-
231	土庫曼	√	×	×	-
232	土克斯及開科斯群島	√	×	×	-
233	吐瓦魯	√	×	×	-
234	烏干達	√	√	×	-
235	烏克蘭	√	×	×	1. 由於政策原因，我們無法在以下地區提供服務：克里米亞，頓涅茨克，赫爾松，盧甘斯克，札波羅熱 2. 不支持烏克蘭護照паспорт громадянина украіни/паспорт гражданина ұкраины （軟質小冊子）
236	阿拉伯聯合大公國	√	√	×	-
237	英國	√	√	×	不支持證件類型 - Citizen Card
238	坦尚尼亞	√	×	×	-
239	美國	×	×	×	由於政策原因，我們無法在該地區提供服務
240	烏拉圭	√	√	×	-
241	烏茲別克	√	√	×	-
242	萬那杜	√	×	×	-
243	梵蒂岡	√	×	×	-
244	委內瑞拉	×	×	×	由於政策原因，我們無法在該地區提供服務
245	越南	√	√	√	身份證僅支持： 1. CĂN CƯỚC CÔNG DÂN
246	英屬維京群島	√	×	×	-
247	美屬維爾京群島	×	×	×	由於政策原因，我們無法在該地區提供服務
248	瓦利斯和富圖納	×	√	×	-
249	約旦河西岸	×	×	×	由於政策原因，我們無法在該地區提供服務
250	西撒哈拉	×	×	×	由於政策原因，我們無法在該地區提供服務
251	也門	×	×	×	由於政策原因，我們無法在該地區提供服務
252	尚比亞	√	×	×	-
253	津巴布韋	×	×	×	由於政策原因，我們無法在該地區提供服務

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2024年03月28日 06:41

HashKey Global Team

身份認證的年齡是否有限制？

18歲以下及80歲以上的用戶不能使用HashKey Global平臺，也無法完成身份認證。

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個人認證指南

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2024年04月03日 11:41

HashKey Global Team

什麼是身份認證？以及為什麼要進行身份認證？

身份認證，也即“KYC（Know Your Customer/Know Your Client）瞭解/認識你的客戶”，是金融服務行業認證客戶身份的指南，規定專業機構須設法核實相關帳戶的身份，並進行適合性和風險評估，旨在盡力減少所涉及的風險。

HashKey Global是在百慕大貨幣管理局頒發的F類許可證下運營的合規數字資產服務平臺，我們致力於提供合規的交易環境，並為使用者提供優質的交易體驗及高效的使用者服務，因此身份驗證至關重要。

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用戶類型	App 登入	Web 登入
個人	✔	✔
企業	完成KYC可登錄	✔
授權交易員	X	✔
機構	完成KYC可登錄	✔
個人mm（做市商-個人）	X	✔
企業mm（做市商-企業）	X	✔